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Top 10 xMatters Alternatives & Competitors

(637)4.5 out of 5

Research alternative solutions to xMatters on G2, with real user reviews on competing tools. Incident Management Software is a widely used technology, and many people are seeking simple, secure software solutions with standardization, ticket assignment, and text generation. Other important factors to consider when researching alternatives to xMatters include monitoring tools and user interface. The best overall xMatters alternative is PagerDuty. Other similar apps like xMatters are Opsgenie, Splunk On-Call, Squadcast, and Freshservice. xMatters alternatives can be found in Incident Management Software but may also be in IT Service Management Tools or Service Desk Software.

Best Paid & Free Alternatives to xMatters

PagerDuty
Opsgenie
Splunk On-Call
Squadcast
Freshservice
Jira Service Management
Dynatrace
ServiceNow IT Service Management

Top 10 Alternatives to xMatters Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how xMatters stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Hospital & Health Care, and find the best product for your business.

PagerDuty

By PagerDuty

(889)4.5 out of 5

PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

Categories in common with xMatters:

Reviewers say compared to xMatters, PagerDuty is:

Better at meeting requirements

See all PagerDuty reviews

Opsgenie

By Atlassian

(48)4.3 out of 5

Opsgenie is an alerting and on-call management solution for dev & ops teams that provides the tools needed to design rich and actionable alerts, manage on-call schedules & escalations, and ensure that the right people are notified at the right time, using multiple notification methods.

Categories in common with xMatters:

Reviewers say compared to xMatters, Opsgenie is:

Slower to reach roi

See all Opsgenie reviews

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Serviceaide ChangeGear

(99)3.9 out of 5

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

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Reviewers say compared to xMatters, Serviceaide ChangeGear is:

Slower to reach roi

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Splunk On-Call

By Cisco

(50)4.6 out of 5

Optimized for quick response

Splunk On-Call is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. VictorOps is making on-call suck less by tackling the entire incident lifecycle and sticking with your team through resolution.

Categories in common with xMatters:

Reviewers say compared to xMatters, Splunk On-Call is:

Easier to do business with

Easier to set up

Easier to admin

See all Splunk On-Call reviews

Squadcast

By Squadcast Inc.

(308)4.4 out of 5

Optimized for quick response

Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Categories in common with xMatters:

Reviewers say compared to xMatters, Squadcast is:

Easier to set up

Easier to admin

See all Squadcast reviews

Freshservice

By Freshworks

(1,238)4.6 out of 5

Optimized for quick response

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Categories in common with xMatters:

Reviewers say compared to xMatters, Freshservice is:

More usable

Easier to admin

Easier to set up

See all Freshservice reviews

Jira Service Management

By Atlassian

(779)4.2 out of 5

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Categories in common with xMatters:

See all Jira Service Management reviews

Dynatrace

By Dynatrace

(1,323)4.5 out of 5

Optimized for quick response

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

Categories in common with xMatters:

Reviewers say compared to xMatters, Dynatrace is:

Slower to reach roi

More expensive

See all Dynatrace reviews

ServiceNow IT Service Management

By ServiceNow

(872)4.3 out of 5

ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Categories in common with xMatters:

Incident Management

Reviewers say compared to xMatters, ServiceNow IT Service Management is:

Slower to reach roi

More expensive

See all ServiceNow IT Service Management reviews

Everbridge IT Alerting

By Everbridge

(22)4.1 out of 5

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Categories in common with xMatters:

Reviewers say compared to xMatters, Everbridge IT Alerting is:

More expensive

See all Everbridge IT Alerting reviews

#10

AlertOps

By AlertOps

(149)4.6 out of 5

AlertOps is an Incident Management System that helps IT Operations manage and optimize their alerts from various monitoring systems so as to greatly reduce Alert Fatigue and Mean Time To Resolution (MTTR).

Categories in common with xMatters: