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Support, plugins, and hosting for Wordpress - WpmuDev just keeps getting better
855 WPMU DEV Reviews
Overall Review Sentiment for WPMU DEV
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The focus on improvement and listening to the community, along with their responsive, friendly, and knowledgeable support team. The fact that the plugins are white-labeled is amazing as well. Review collected by and hosted on G2.com.
Sometimes there is a lack of communication regarding missing roadmap target timelines. This is a very minor bother, but I can't think of anything else to criticize from my experience. Review collected by and hosted on G2.com.
Chat is fast, and the team is very knowledgeable
friendliness and to the point, they take the time to check and if they need to escalate the issue they will do and then followup about it Review collected by and hosted on G2.com.
sometimes their plugins do not compatible with the lower tier for the hosting packages like the ram gets hang up Review collected by and hosted on G2.com.
The best aspect of WPMU DEV is its outstanding support team. No matter the time of day or the obscure, weird bug or issue I've discovered - even those in plugins not provided by WPMU DEV, their team is always ready to assist and help debug problems. Review collected by and hosted on G2.com.
To be honest, there aren't any real downsides. Some of the plugins are not quite as advanced as some competitors out there, and occasionally we run into issues with resource management for some of our heavier websites, but it's rare. Review collected by and hosted on G2.com.
The hosting, tools, design and UX all that is top notch but possibly replaceable. What's better than every other SaaS service hell any other service I have experienced is the customer service. These league of carufully handpicked superheroes has kept me a very loyal customer for the last 8-9 years.
The support team is polite, friendly, give you their time, energy and expertise and it doesnt feel like they are doing it for the money... EVERY one of them feels like they care as if they were working in my company and for my clients. I cant really explain what kind of selection, training and motivation WPMUDEV gives this gang but they have found the golden formula! Thanks so much for everything you all! Review collected by and hosted on G2.com.
Nothing... ok, well... That I cant choose colours for my Hub dashboard :)
I probably could if I asked them how :) Yeah, It IS THAT good! :)
I think they could improve the Smart Crawl and Beehive Analytics plugins så that I can dump Rank Math Pro (which is great). Review collected by and hosted on G2.com.
I've been with WPMU DEV for a couple of years now, and I always get quick and accurate support when I need. Review collected by and hosted on G2.com.
I really like everything about WPMU DEV, however, they could improve some minor usability issues. Review collected by and hosted on G2.com.
WPMUDEVs suite of plugins are great. Their hosting service dashboard is clear and has a good UI. But my favorite thing about them is their top-class tech support team. They are highly knowledgable, very nice, and are available very fast at any time. This service is really the best tech support service I've interacted with compared to many other hosting companies out there. I have hosted with Bluehost, Godaddy, HostGator, and several other popular companies, but none can match the top quality of the support agents from WPMUDEV. Review collected by and hosted on G2.com.
To my knowledge, the only limitation with WPMUDEV is that they only host WordPress sites. I could be wrong. However, this isn't a big issue for me since most of the sites I produce are with WordPress. Review collected by and hosted on G2.com.
Hands down, the support! They have the best support guys available. It's prompt, and they stick with you till the time issues are resolved.
Even when, I have to run and can't stay back. They open up tickets on their own and continue to investigate and rectify.
That's the kind of support I would want to see everywhere. It makes one comfortable when using the application. Review collected by and hosted on G2.com.
The glitches!
I've been with them for over a year now, and they've grown, literally. And with increased load, I believe the systems are running into unexpected errors.
It sometimes disrupts the momentum with which you are working on a project. But the support is good, and often quick to provide a resolution. Review collected by and hosted on G2.com.
Definitely the fast response and support follow up. Review collected by and hosted on G2.com.
I would like to be able to easily set up white labelling to bill clients directly through wpmu Review collected by and hosted on G2.com.
The ease of their chat is very valuable in terms of saving time and money. It also helps fix immediate issues. Other issues that don't need immediate attention the ticket service it great and I've noticed turn around time tends to be in less than 24 hours. Review collected by and hosted on G2.com.
There is nothing I have disliked about the service at this point. As a small business, this has saved me time and money. This also has helped me better serve my client's needs. Review collected by and hosted on G2.com.
