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WotNot Reviews & Product Details

EP
Financial Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WotNot?

- Designing tool, very flexible and easy

- Really easy to setup and connect to different tools

- Works well on Whatsapp

- Affordable Price

- Great Support

- Custom integrations made easy Review collected by and hosted on G2.com.

What do you dislike about WotNot?

- Zapier integration is lacking testing data

- Native integrations are helpful just to send data and not to retrieve data

- It is not possible to copy part of one bot inside other bots

- A feature like "kindly reminder" for people stuck in the middle of a decision tree, can be helpful Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

We needed a chatbot to prequalify our customers to determine if they met all the requirements to access a particular type of financing. We found a great partner in Wotnot, as we can easily replicate the decision tree that our operators use when conducting a customer qualification interview. It took us a couple of days to set up (for a pretty complex bot regarding decision-making logic), and we achieved excellent results, especially by bringing the chatbot to WhatsApp. We needed to integrate the responses into our CRM, and we could do so using Zapier. Through Wotnot, we removed some low-value-added work from our operators, allowing them to focus on more critical tasks. Review collected by and hosted on G2.com.

WotNot Overview

What is WotNot?

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.

WotNot Details
Discussions
WotNot Community
Languages Supported
Arabic, English, French, Korean, Dutch, Portuguese, Spanish
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Product Description

WotNot is a no-code chatbot platform where you can design and develop rule-based as well as AI-based chatbots with a done-for-you service at a reasonable cost.


Seller Details
Seller
WotNot
Year Founded
2018
HQ Location
Ahmedabad, Gujarat
Twitter
@wotnot
2 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®

Hardik M.
HM
Overview Provided by:
Co-founder at WotNot

Recent WotNot Reviews

Titus C.
TC
Titus C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool, with even greater customer support"
We were looking for a WhatsApp chatbot solution that can also be scaled on Facebook or on our website. We wanted a solution that can easily be inte...
Parminder S.
PS
Parminder S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Wotnot.io: A Great Chatbot Tool"
Wotnot.io is a fantastic platform for creating chatbots without any coding knowledge. The interface is intuitive, and I love how customizable the t...
AN
Alberto N.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent platform for Whitelabel"
The support is amazing. The number features, usability and scalability has been developed very well. Wotnot system removes having to build and mana...
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WotNot Media

WotNot Demo - No-code Bot Builder
Build and create powerful chatbots with no code. Use our pre-defined templates or build your bots from scratch with our easy-to-use interface.
WotNot Demo - Analytics Dashboard
Get an overview of the performance of your bots with expansive and business-centric KPIs with metrics like business value generated, conversion %, conversations handled, etc.
WotNot Demo - Live Chat
View all the conversations happening with the bot in real-time. Also, seamlessly jump into any conversation where a human touch is needed with human handover.
WotNot Demo - App Market
Easily connect your favorite tools and apps with WotNot to seamlessly sync data with each other.
WotNot Demo - Customize the chat widget
Customize the look and feel of your chat widget to make it truly yours. Change the accent color, widget icon, or add your own CSS.
WotNot Demo - Bot Management
Manage all the bots across multiple channels like Website, Mobile App, WhatsApp, and Facebook Messenger all in one place.
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90 out of 91 Total Reviews for WotNot

4.6 out of 5
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90 out of 91 Total Reviews for WotNot
4.6 out of 5
90 out of 91 Total Reviews for WotNot
4.6 out of 5

WotNot Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WotNotQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Titus C.
TC
Social Media Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WotNot?

We were looking for a WhatsApp chatbot solution that can also be scaled on Facebook or on our website. We wanted a solution that can easily be integrated with our database, something that is easy for anyone to set up and manage, without a consistent dev support. The combo between WotNot's features and WhatsApp flows was the winner for us. Take this and add an extraordinary customer support, super proactive and helpful and you get a really good customer experience. We're very happy about our experience with WotNot and we hope that the bot will bring a lot of benefits to our users. Review collected by and hosted on G2.com.

What do you dislike about WotNot?

We've had some issues with connecting WotNot with the WhatsApp API, but we had an amazing customer support experience and fixed everything on a call. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

We were looking for a WhatsApp chat bot solution that would combine the use of WhatsApp flows for specific forms and use cases that we have, with sending that data into our database through API. Review collected by and hosted on G2.com.

Parminder S.
PS
Head IT Department
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WotNot?

Wotnot.io is a fantastic platform for creating chatbots without any coding knowledge. The interface is intuitive, and I love how customizable the templates are. It integrates smoothly with CRMs and other tools, which makes automating workflows so much easier. The analytics feature is a huge plus, and their support team is super responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about WotNot?

Although it’s a great tool,some of the more advanced customizations aren’t as "no-code" and they need a developer’s input. Also, it took me a little while to figure out how to use some features, so better tutorials or onboarding guides would be nice. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

Wotnot.io has made it so much easier for our patients to book appointments directly through WhatsApp without needing any manual input. It’s been a huge help in reducing the call load on our call center, especially for appointment-related queries. Review collected by and hosted on G2.com.

AN
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WotNot?

The support is amazing. The number features, usability and scalability has been developed very well. Wotnot system removes having to build and manage all the functions of ai chatbots and integratioins with apps Review collected by and hosted on G2.com.

What do you dislike about WotNot?

We have had no negative experience or dislike with Wotnot or the system. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

Wotnot solves the problem of having an ai chatbot on our clients websites. It bring all the bots and data into 1 central location and makes it easy to manage them. Review collected by and hosted on G2.com.

TZ
IHK Certified AI Manager / Project Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WotNot?

The Plattform ist easy to use and under constant improvement. The Team behind WotNot.io offers excellence customer support leaving to question unanswered. We see WotNot as a powerful ally on our road to longterm automation and AI Integration, while maintaining GDPR compliance. Review collected by and hosted on G2.com.

What do you dislike about WotNot?

Using WotNot for over a year now we have not encountered any issues thata could not be fixed by sending a short support ticket request. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

Handling large amouts of tickets in support and filtering request based on it's input as well as answeing a majority of the automatically Review collected by and hosted on G2.com.

Santiago A.
SA
Operations/IT Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WotNot?

I'm a developer and the way WotNot's easy to use interface works is very impressive. The ease of implementation and integration by just copying and pasting some simple html is nice.

One of the features I really like is the way you can train the AI model. Just adding URLs and off it goes to learn. Also their customer support and videos has been very helpful.

I look forward to presenting this solution to my upper management. I see lots of potential in how it can assist us with our high volume of customers. Review collected by and hosted on G2.com.

What do you dislike about WotNot?

I really haven't seen any downside yet. This product was designed very well and intuitive. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

We are a government agency that deals with the public. We have a high volume of calls but little personel to deal with the volume. The ChatBots gives us a great way to offer level 1 support to the high volume of people we serve. Review collected by and hosted on G2.com.

Dan K.
DK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WotNot?

I’m a Senior Content Designer consulting for some of the largest companies on the planet. I’ve been going through the AI learning curve on various projects checking out a variety of chatbot platforms. My goal was to have a few to recommend to the companies that I work at and to expand my new skills in conversation design.

So far, WotNot stands out from the pack. You can start with their BotBuilder by modifying a template and learning their platform in real-time with their test button. Unlike other platforms, you can work through a variety of user journeys and focus on the conversational design without being distracted by an overly complex platform.

When you’re ready to put the working chatbot on your website, you simply install one line of code under the body tag. From there, you can keep making updates to the content and flows of the chatbot on the WotNot dashboard, without updating the code on your website.

There are many features with calendars, team selections, and human handoffs. WotNot also integrates directly into Google, WhatsApp and Slack. I will be exploring their AI Studio with a ChatGPT integration next. Review collected by and hosted on G2.com.

What do you dislike about WotNot?

I think the the pricing structure could be improved so that developers can try more features in the free or lower cost version. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

Customer engagement. Review collected by and hosted on G2.com.

Tawa A.
TA
Data Automation Analyst
Hospitality
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WotNot?

WotNot has exceeded my expectations in building and deploying chatbots, especially with the seamless integration of ChatGPT for enhanced conversational capabilities.WotNot offers an exceptional user experience, making it effortless for beginners, with smooth implementation, outstanding and highly responsive customer support. Its reliability ensures regular use, and the platform boasts robust features, seamlessly integrating with other softwares. Review collected by and hosted on G2.com.

What do you dislike about WotNot?

While WotNot has been an excellent choice, there's always room for improvement. The platform could benefit from more template options for a broader range of use cases. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

WotNot effectively addresses the challenges of creating and deploying chatbots by providing an intuitive platform with seamless integration capabilities, easing the process for beginners like me. The outstanding customer support ensures prompt assistance, contributing to a smoother experience. The continuous updates and robust features enhance the platform's functionality, allowing for reliable and regular use. Overall, WotNot simplifies complex chatbot development, saving time and effort while delivering exceptional results. Review collected by and hosted on G2.com.

Verified User in Building Materials
AB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WotNot?

Up and running with a usable Chatbot within hours. The AI Studio makes training new documents a ease. Deploying changes is instantaneous. Support staff is top notch. Review collected by and hosted on G2.com.

What do you dislike about WotNot?

It would be helpful to have change logging and rollback capabilities when single bot is administered by more than one person. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

Internal employee questions are answered without the need to involve additionl staff. Review collected by and hosted on G2.com.

Verified User in Farming
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WotNot?

I find the exceptional usability of WotNot to be its standout feature. The user-friendly interface and smooth navigation significantly enhance the overall experience. Additionally, the intuitive design makes interactions seamless, contributing to a positive and efficient user journey. Review collected by and hosted on G2.com.

What do you dislike about WotNot?

At this time, there are no disappointments. I have not encountered any issues or drawbacks with WotNot so far. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

WotNot is addressing the automation of compliance processes, providing a streamlined and efficient approach. This automation has significantly benefited by saving time, reducing errors, and ensuring a more reliable and compliant workflow. Review collected by and hosted on G2.com.

SJ
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WotNot?

I'm in love with the UI of WotNot which is so simple and easier to navigate. We build chatbots for client's businesses, for example, to track orders, and provide support if needed. It has builtin live chat option as well, so if the bot fails to help the customer, then the support agent will jump into the conversation. Review collected by and hosted on G2.com.

What do you dislike about WotNot?

There is nothing to dislike about the platform, it is great to work with the team, and they are friendly and always ready to help. Review collected by and hosted on G2.com.

What problems is WotNot solving and how is that benefiting you?

Instead of having support agents always online to provide support to customers, we build chatbots and automate things with data. WotNot helps us to build chatbots to track orders, provide order details, and answer questions. It helps us and our clients to save more than 4 hours a day. Review collected by and hosted on G2.com.