WotNot Features
What are the features of WotNot?
Communication
- Notifications
Internal Use
- Customization
- Knowledge Base
Responses
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences
Platform
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
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WotNot Categories on G2
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Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 15 reviewers of WotNot have provided feedback on this feature. | 93% (Based on 15 reviews) | |
Notifications | Delivers notifications to both sides of the conversation. 17 reviewers of WotNot have provided feedback on this feature. | 90% (Based on 17 reviews) | |
Targeted Emails | As reported in 14 WotNot reviews. Sends automated emails to further engage clients and potential clients. | 85% (Based on 14 reviews) | |
In-App Messaging | As reported in 14 WotNot reviews. Allows for live chat to be enabled within the app for customer help. | 86% (Based on 14 reviews) | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 13 WotNot reviews. | 88% (Based on 13 reviews) |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 16 WotNot reviews. | 91% (Based on 16 reviews) | |
Conversation Archiving | Archives conversations in a separate location for later reference. This feature was mentioned in 15 WotNot reviews. | 94% (Based on 15 reviews) | |
Lead Development | As reported in 15 WotNot reviews. Enables employees to denote potential customers. | 96% (Based on 15 reviews) | |
Knowledge Base | Based on 16 WotNot reviews. Establishes a knowledge base for employee reference during conversations. | 88% (Based on 16 reviews) | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 14 WotNot reviews. | 88% (Based on 14 reviews) | |
Customer Profiles | Based on 15 WotNot reviews. Allows for the creation of profiles for contacts and customers. | 83% (Based on 15 reviews) |
Responses
Customization | Based on 35 WotNot reviews. Customize your chat workflows with rules and automations. | 89% (Based on 35 reviews) | |
Control | Control who the chatbot converses with (and when). 35 reviewers of WotNot have provided feedback on this feature. | 91% (Based on 35 reviews) | |
Route To Human | Based on 29 WotNot reviews. Has the ability to connect interlocator with a human agent when the need arises. | 91% (Based on 29 reviews) | |
Menu bars | Based on 30 WotNot reviews. Can provide interlocators with menus, through which they can choose a relevant response. | 88% (Based on 30 reviews) | |
Drip sequences | Based on 28 WotNot reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. | 86% (Based on 28 reviews) |
Platform
Live chat | Provide tools for live chat on one's website. This feature was mentioned in 30 WotNot reviews. | 96% (Based on 30 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 28 reviewers of WotNot have provided feedback on this feature. | 93% (Based on 28 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 29 WotNot reviews. | 91% (Based on 29 reviews) | |
Analytics | Gives user the ability to analyze conversations with the chatbot and see its performance. 31 reviewers of WotNot have provided feedback on this feature. | 89% (Based on 31 reviews) | |
A/B testing | Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 26 WotNot reviews. | 82% (Based on 26 reviews) | |
Role-based access | Based on 24 WotNot reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | 88% (Based on 24 reviews) | |
Collection of information | As reported in 29 WotNot reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 91% (Based on 29 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data |
