ESRI puts out a very nice piece of software that integrates well with other systems and websites. There is a huge community of users as well as developer conferences to increase skills and knowledge. Review collected by and hosted on G2.com.
Licensing is really expensive if you are NOT a non-profit, even government agencies are not exempt! Review collected by and hosted on G2.com.
I like the fact that it recognizes multiple address formats, as well as some coordinate formats. In addition, I do not have to be trying to locate an address in my jurisdiction -- it can locate addresses and locations all over the world. Review collected by and hosted on G2.com.
I dislike the fact that I have to be signed-in/connected to ArcGIS Pro and when I'm not, it causes my system to freeze for several seconds while it loads the login box. Review collected by and hosted on G2.com.