Workshop Reviews & Product Details

As an Internal Communications Coordinator, Workshop has been a dream to work with, even in the early days of development. When I first joined my company, I was anxious about learning new programs in a timely and effective manner, especially since I had limited experience with email-building software. I was pleasantly surprised at the simple user experience, creating a smooth learning curve for myself and my management team. I found it very easy to implement my existing skillset into the Workshop software, which was essential given I utilize the platform daily. For context, my team sends around 60 emails per month to a diverse audience (list segmentation is crucial here)! Recently, we integrated our Associate database program with Workshop to provide an always-current directory and even deeper Auto List capabilities. I truly enjoy the dynamic features Workshop is frequently adding, including GIF and stock image options, as well as audience insights. The content-building options are plentiful to meet my team's needs, and changes are easy to navigate. One of the most helpful things about this platform is its built-in analytics for readership, clicks, opens, and more - especially when it can be sorted out by distribution lists and individual recipients. I have yet to fully explore their new sharing and calendar functions, but I know these are actions taken based on user feedback, which I greatly appreciate. Working with Katie and Josh at Workshop, she is always receptive to user insight and passes along our recommendations to the engineers. I love that when I send a recommendation to Workshop, they acknowledge my idea and give a timeline of when we could expect to see such a feature. All in all, what I like best about Workshop is its ability to support our brand with internal emails in a sophisticated, engaging manner. Review collected by and hosted on G2.com.

Recognizing that Workshop is very much in a start-up phase, I appreciate all the team has done to correct snags and provide customer support for my challenges. As I said, our account manager is extremely responsive and receptive to recommendations, so I know I am supported with solutions when I run into challenges. At this time, I would like to see Workshop integrate more copywriting functions, such as word count, fonts, and dynamic text rather than using current workarounds. A function that would be more helpful, especially in my line of work with onboarding, would be the ability to clone entire campaigns, rather than just individual emails. Cloning single emails and adjusting each setting to transfer it to a new campaign is tedious. As with all email software, Outlook produces challenges (weird lines, rounded corners, image errors) for formatting in the recipient's inbox, and Workshop is no different. However, I can credit Workshop with being proactive about education and offering solutions when major issues arise with Outlook. Review collected by and hosted on G2.com.

Workshop's onboarding and implementation process was extremely quick and easy. Integrating our systems was so simple. Their team did an amazing job guiding our team through the process (our IT team was especially impressed with Workshop's knowledge and helpfulness during the process). We had zero issues as a Google/Gmail based organization (and we love the Slack integration!)

Our team found Workshop to be by far the easiest to use platform on the market (we use it every day, and love the data/metrics that the tool provides!) . But maybe the thing we like most is that their team is constantly rolling out new features/functionality based on direct feedback from customers. (So cool to see!) Review collected by and hosted on G2.com.

Nothing really comes to mind. (I just wish our team would have found Workshop sooner!) Review collected by and hosted on G2.com.

Workshop is extremely easy to use and customizable to your organization. The team is extremely responsive whenever I have questions or requests for email templates. It's been great to see more teams across the business wanting to use Workshop, as they can see the ROI and the impact it has on our employees. Switching to Workshop from an external mail tool was the best accomplishment of my role thus far! Review collected by and hosted on G2.com.

I am looking forward to comprehensive drip campaigns in the future to make marketing campaigns more automated for our employees. Review collected by and hosted on G2.com.

looks lovely when we send to our team. love the analytics - thats the best part, is being able to see who opens, how long, when, what format, etc. Review collected by and hosted on G2.com.

while it looks good once its sent out, it is REALLY hard to use. not very logical the way certain blocks are set up. the customizations for creating the emails are really confusing and not easy to use. i cant make the customizations i want because i dont think the features exist. or when i make an edit it edits the wrong thing, but i cant figure out how to edit the thing i really need to fix. overal the product is interesting, but needs a lot of QA work i think. Review collected by and hosted on G2.com.

I've really enjoyed using Workshop to send out internal emails. The onboarding process was smooth, and the Support team is always quick to answer any questions I have. If you've worked with tools like Constant Contact or MailChimp in the past, transitioning to Workshop is seamless, and the user interface is easy to adapt to. I also appreciate the simple analytics dashboard, which lets me track URL clicks, measure how long teammates engage with emails, and view traditional metrics like open and click rates. The integration with Azure Directory has been a game changer — no more manually managing email addresses each week! Review collected by and hosted on G2.com.

If you're familiar with email communication tools, you'll quickly adjust to the design nuances and quirks of the email builder. However, for those new to tools like Workshop, it may take some time to achieve the exact design you're aiming for. Review collected by and hosted on G2.com.

I love their Happy Monday Club emails with tips, tricks, templates and ideas. Their customer service is great. When I had a an account issue when I changed my legal name, they were able to action quickly and sync my work across both email aliases. Overall, it's easy to use and great to be able to view other people's work / templates to get ideas on how to make my work more engaging. The analytics are a great feature. I love exporting metrics and share with stakeholders to share in the success. Review collected by and hosted on G2.com.

There are challenges in making sure backgrounds and hyperlinks maintain the same quality when in dark mode. Review collected by and hosted on G2.com.

It's an easy to use system that is plug and play. The team is also great and responsive! Implementation was straightforward and we were up and running in a few days. Review collected by and hosted on G2.com.

There sometimes is some limited functionality with the formatting of images and content boxes but the team is taking feedback from us and working through it. Review collected by and hosted on G2.com.

The People. Since we started using Workshop 2 years ago, their support team has been exceptional. The updates Workshop sends out for upcoming features, new changes, and enhancements has been a welcome boost to our team's development. Review collected by and hosted on G2.com.

Nothing from our end stands out in its current state. Issues in the past have been resolved through updates to the platform. Review collected by and hosted on G2.com.

The tracking functionality is the most important part of workshop for me. It is so easy to not just diagnose specific emails and how often links within emails are accessed, but times of day when it might be best to send communication. It is very easy to build new comms, but also to clone old ones. For campaigns that run regularly, I can save a ton of time by cloning emails and updating them for relevance. The surveying additions are very helpful as wel. Review collected by and hosted on G2.com.

None really. Sometimes it takes me time to figure out how to make my comms aesthetically pleasing, but that is likely more on me than the software. Review collected by and hosted on G2.com.

We started using Workshop in April of this year for our internal communications to all 900 employees after having various problems with Constant Contact over the previous year. Workshop integrates with our company's email servers and delivers to all of our employees, with the photos loading instantly. We've sent out 57 emails since beginning with Workshop and have almost 35k in opens. We would recommend Workshop to anyone. It's easy to use and implement, and they have great customer support. Review collected by and hosted on G2.com.

I would love if Workshop offered an events side to their platform, but I don't have anything that I dislike about it. Review collected by and hosted on G2.com.