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Worknet
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Worknet
By Worknet.ai Inc
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4.9 out of 5 stars
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Worknet Reviews & Product Details - Page 2

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Worknet Overview

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What is Worknet?

Team up on Slack to drive success, service, and growth. Enable your teams to collaborate effectively in Slack, co-piloted by Generative AI (GPT). Support bi-directional integration with Salesforce, Zendesk, and Intercom. Worknet is utilized by industry leaders, including Bill, Monday.com, MonteCarlo, Airbyte, and Certinia. Co-pilot your team and customers using GPT - Boost productivity and customer satisfaction by suggesting responses, analyzing sentiment, providing summaries, and improving team knowledge. All native in Slack, Salesforce, Zendesk, and Intercom. Reimagine Slack for outstanding customer experiences. Transform your Go-to-Market Slack Experience with Our Suite of Solutions. Inbox zero - Stay on top of Slack conversations with a Team Inbox. No more missed threads or duplicate work. Organized by time and priority. Surface what needs to be done. Actionable insights - Slack is no longer a black box. Gain visibility into key data like message volume and response times. All service metrics - first response, time to resolution. Leaderboard - team and customers. Workload analysis - by category, time, response time. Bi-directional integration - Seamless bi-directional integrations between Slack and popular CRM and customer support platforms like Salesforce, Zendesk, Intercom. Each team can work in their preferred system. Support Salesforce Swarming & Zendesk side conversations. Suggested responses, status, priority, tagging, sentiment. Bulk messaging - Reach out to your audience across different channels/DMs with a single message. Support: Templates, Dynamic fields, Attachments, True Direct Messaging (DM).

Worknet Details
Discussions
Worknet Community
Languages Supported
English
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Product Description

Workent turns your Slack connections with customers into a revenue machine Using Slack with customers has major upsides including: - Brings customers and internal teams together - Informal, friendly and instant responses - All Information in one place supporting seamless hand off Worknet helps Account Executives and Customer Success Managers take it to the next level - Execute what's important effectively - smart unified inbox and prescribed guidance for AEs and CSMs - Engage proactively - bulk messaging to channels and individuals (DM) - Measure success - analytics dashboard - prospect and account health - Seamless integration to Salesforce and Zendesk

Seller Details
Seller
Worknet.ai Inc
Year Founded
2021
HQ Location
Seattle, WA
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Ami H.
AH
Overview Provided by:
Ami Heitner

Recent Worknet Reviews

Barak S.
BS
Barak S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great product that really makes a difference in our process!"
The product is inovative and helps our support team be more effective. The team spends less time in tickets and are much more efficient. Also the...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Worknet is a great tool"
The ability to continuously track the the slack communication in our ticketing system Bulk messaging to channels
Read more
Jelor G.
JG
Jelor G.Enterprise (> 1000 emp.)
4.0 out of 5
"Worknet allows me to obtain support related KPIs and Service Level Agreement metrics for support"
Worknet provides quick support and good feedback on how to maximize the use of the tool. They also were helpful with providing training to agents a...
Read more
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Worknet Media

Worknet Demo - Unified inbox and guidance
Automatically brings together all outstanding requests into a personalized group inbox. Can also provide guidance to engage with customers based on different engagement, product adoption and business signals.
Worknet Demo - WorknetGPT
Suggested response - Suggested actions and responses based on company specific data Classify conversations - Classifying all conversations by sentiment, categories and priority Smart todo - Say goodbye to FOMO: a concise summary for what needs to be done
Worknet Demo - Slack - Zendesk, Salesforce bi-directional integration
Slack and popular CRM and customer support platforms like Salesforce, Zendesk, Intercom. Each team can work in their preferred system Supporting Salesforce Swarming & Zendesk side conversations Suggested responses, status, priority, tagging, sentiment
Worknet Demo - Analytics dashboard
Get to know what's going on in Slack channels. Service metrics like average response time and time to resolution. Sales and Success metrics like account health based on engagement, product adoption, tickets. And team leaderboard.
Worknet Demo - Bulk messaging - channel & DM
Allow to send Bulk and DM messaging to inform about outages, release note or share highly personalized content
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15 Worknet Reviews

4.9 out of 5
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15 Worknet Reviews
4.9 out of 5
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4.9 out of 5
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Worknet Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for WorknetQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JC
Manager, Open Source Community Assistance Team
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Worknet?

Worknet has helped us make sure that we are recognizing and calling out our best community members, as well as helping us with integrating our ticketing system with our Slack to ensure quick and positive responses from our small community team to a Community with over 10,000 members. When I talk about "serving at scale", Worknet is what helps us to that to the best of our ability. They're always willing to adjust, customize, develop, and work with us to find solutions to whatever issues come up and whatever ideas we might have. Review collected by and hosted on G2.com.

What do you dislike about Worknet?

The biggest downside of using Worknet when and where we do is that we are making our customer and community satisfaction extremely reliant on one vendor / set of tools. As someone who's worked in *aaS solutions for most of my career, I sometimes get concerned about lock-in situations. But if I have to be locked in with someone, Worknet is probably a good partner to get locked in with. Review collected by and hosted on G2.com.

What problems is Worknet solving and how is that benefiting you?

Our significant usage of Worknet is in helping us create and track a record of interactions with our slack community, so we can better follow up and quickly identify issues that need to be solved. Our remit in the Community Assistance Team at Airbyte is to provide best-in-class support for an Open Source project, something very few other companies are committed to doing. As such anything that makes it easier to interact and respond to our OSS community members is a win for us. Review collected by and hosted on G2.com.

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Itai S.
IS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Worknet?

It's agile and allow us to offer efficient answers in a timely manner + dashboards to reflect on trends and high level view Review collected by and hosted on G2.com.

What do you dislike about Worknet?

Currently can't think of anything as we are still growing with it Review collected by and hosted on G2.com.

What problems is Worknet solving and how is that benefiting you?

It allows are experts to help our CX team internally throughout several slack channels, answer quickly and report back to a high level dashboard Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Worknet?

The ability to continuously track the the slack communication in our ticketing system

Bulk messaging to channels Review collected by and hosted on G2.com.

What do you dislike about Worknet?

Bulk messaging still needs some improving Review collected by and hosted on G2.com.

What problems is Worknet solving and how is that benefiting you?

Worknet makes supporting customers using slack super easy and helps to analyze and strcture the conversations. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Worknet?

The inbox is an excellent tool for managing your slack channels and ensuring you're not missing anything important.

It's important to mention, and maybe the most important thing when working with a third-party supplier, the people on the Worknet team - professional, kind, and willing to assist with any concern! Review collected by and hosted on G2.com.

What do you dislike about Worknet?

This is still the begging of the road for Worknet, and we saw it sometimes along the way.

Yet, all the things we asked to fix or change were fixed within a grand SLA!! Review collected by and hosted on G2.com.

What problems is Worknet solving and how is that benefiting you?

Manage slack channels efficiently, provide a lot of data and BI for Slack data, and integrate slack with CRM better. Review collected by and hosted on G2.com.

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Nadav S.
NS
Support Tech Lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Worknet?

Easy to implement

Quick Time-to-Value, boosting Support team performance and allowing tight SLAs right from the start

Better than any other commercial solution in almost every aspect

Great support! Review collected by and hosted on G2.com.

What do you dislike about Worknet?

The price is quite high, but you are getting a superb product :) Review collected by and hosted on G2.com.

What problems is Worknet solving and how is that benefiting you?

Under my role as a Support tech lead in Anodot, I've seen an overwhelming increase in the number of tickets submitted via Slack channels since 2020. Worknet's app has helped me to stay focused and help our customers in a timely and consistent manner, quickly becoming a significant asset for the Support team. Review collected by and hosted on G2.com.

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Worknet