WorkCast Reviews & Product Details

Solid platform and excellent customer service and support (i.e., Bill was exceptional to work with and clearly knows the product; he was able to provide guidance in addition to resolving any technical issues) Review collected by and hosted on G2.com.

As a North American client, having the platform hosted in the UK caused some issues with service delivery, but Workcast was able to resolve the issue after investigation. Reporting data requires conversion to NA timezone. Review collected by and hosted on G2.com.

The player is highly customisable and has great analytics. The team is a pleasure to work with and have a fast response time. Review collected by and hosted on G2.com.

The max resolution is 720p, which is sometimes a limitation for some of our clients. There are also some issues with post-event emails when events have very high attendance. Review collected by and hosted on G2.com.

The admin team is great, and they get back to you quickly to confirm availability, bookings, etc. If you get an experienced event manager assigned to your event, then generally, it's a smooth process and the event goes well. They have good availability, and being able to have them do pre-records and editing is useful. They do try and be flexible where they can. Review collected by and hosted on G2.com.

Had had several service issues/"human errors" happening over the last 12-months. Before COVID, it felt like we were a valued customer, with Workcast listening to feedback and making updates to technology/features etc. based on what was needed. Since then, they've clearly had a lot of demand and have not coped well. Service issues aside, the technology has not been updated/new features have not been rolled out in a long time - other platforms we've looked at are starting to overtake them in terms of functionality, usability and quality. In terms of service, when they get it right then it's really well done, but it's so hit-and-miss that we simply cannot rely on them and have to double-check everything; it's been very frustrating. Review collected by and hosted on G2.com.

The support from the team is second to none. The platform is very simple to use, and the team members are all very responsive. Review collected by and hosted on G2.com.

The only problem I've encountered is some workplaces have firewalls that block Workcast; however, this may be the same with other platform providers. Review collected by and hosted on G2.com.

I like aspects of the reporting, for our virtual summits, when we have multiple sessions, it is great to break out reports by the sessions or different areas we have within our environment.

I think it is very easy to add in the elements of the webinar (resources, slides, abstracts etc.)

I like how quickly the MP4 is available after webinars

GovLoop and Workcast have also built a good relationship over the year, we have worked closely with Bill since we started our contract and he is always willing to jump in to help us and explain information to us when I ask questions (which is often) Review collected by and hosted on G2.com.

I dont like having usernames and passwords for each speaker, it is a huge hassle to make login after login.

I dont like how only the person who pushes the polls on the backend can see the results

I dont like how the reporting numbers can get extremly skewed (red vs. green numbers on the back end) Review collected by and hosted on G2.com.

I used Work cast for a company conference which was a mixture of live and pre-recorded content. They were very professional and experts in what they did. I had day-to-day contact with a limited number of people, which made the event management much easier for me and their advice was extremely useful for me. Review collected by and hosted on G2.com.

Nothing. Everything worked perfectly. Thanks. Review collected by and hosted on G2.com.

An extremely professional service with experienced staff that ensure the event runs as smooth as possible and meets the customer needs to a tee. Review collected by and hosted on G2.com.

No downsides - the team were extremely accomadating and able to offer advice to ensure the event was what we wanted. Review collected by and hosted on G2.com.

The platform is great for managing bulk events and hosting different types of sessions. It also has some great built-in features like Polls/Q&A and extra registration questions. It also has a reporting API which is vital for us. Review collected by and hosted on G2.com.

The platform has problems with the quality of presentations. Pre-recorded media is embedded into powerpoints, and the actual dashboard is difficult and clunky to use when live. Certain functions can be patchy, like test event audio which sometimes works. Review collected by and hosted on G2.com.

WorkCast is a super user-friendly platform for planners, speakers, and attendees. Their project managers and event producers are a solid, top-notch crew. Review collected by and hosted on G2.com.

There are no real downsides. As we progress from year-to-year, new features are always being added which enhance the experience. Review collected by and hosted on G2.com.

We were very impressed with the support of the Workcast staff in all aspects of the process begining with their Financial Team, Support Staff, Design Team and Technical Crew. All of which were extremely professional and showed great patience with our group who were completely new and inexperienced in a virtual presentation platform Review collected by and hosted on G2.com.

We came away from this experience with absolutely no glaring dislikes in the process. Workcast met all of our expectations and then some. Review collected by and hosted on G2.com.