Workato Reviews & Product Details

What I like best about Workato is its powerful automation capabilities combined with an intuitive, low-code, no-code interface. It allows both technical and non-technical users to integrate apps and automate workflows quickly. The vast library of pre-built connectors and community recipes speeds up implementation. I also appreciate its scalability and enterprise-grade features like error handling and version control. Overall, it boosts productivity and reduces manual work significantly. Review collected by and hosted on G2.com.

For Workato Embedded infrastructure it is hard to roll out updates on certain integrations for all Client Profiles at once. Review collected by and hosted on G2.com.

Its visual interface, how everything is (at some degree) intuitive and easy to use.

From a Technical Customer Support Agent perspective, is easy to spot when something is not working as expected, as in invalid data coming from our clients, and this helps the troubleshooting of cases. Review collected by and hosted on G2.com.

In specific case as the amount of data is too big, it is not easy to fin everything that we need in the same job that ran, so we need to continue the troubleshooting somewhere else. Review collected by and hosted on G2.com.

I find Workato easy to use and its documentation well-organized, providing a lot of insights. Working with the Workato team, including the customer success manager and the technical account manager, is a true pleasure, as they feel like part of our team. It's very convenient to reach out to them directly via Slack, and we get most answers very quickly. The onboarding process made the initial setup a breeze, thanks to the investment and handholding from the Workato team. I appreciate that it's constantly evolving and innovating, with new developments always underway. The system's ease of use and the availability of a wide range of integrations as connectors are also significant benefits. Overall, the collaboration and support from the Workato team have a huge impact, making it a 10 out of 10 experience for me. Review collected by and hosted on G2.com.

Sometimes we had to reach out to the support team, and they were not as professional as the customer success manager and the technical account manager. The answers were quite vague and maybe not completely accurate, so relying on the support team is nice but it's not like relying on our customer success manager and technical account manager. That aspect can definitely be improved. Review collected by and hosted on G2.com.

I like that Workato is easy to understand. When I started using Workato around three months ago, I had no idea about it before, but it was very easy to onboard myself onto the platform and get the learning started. I was able to get my deliverables in as soon as possible. Workato is definitely user-friendly. I also appreciate the tools like connector SDK, recipe lifecycle management, connections, and recipes that I use daily. Each of them has significant value, and they are necessary for our business use case. They make it really efficient and easy for our APIs to work with the ERP systems. Also, setting up Workato was quite easy, thanks to the documentation available online and the support from the Workato team through emails and calls. Review collected by and hosted on G2.com.

I have been noticing that the connection keeps dropping with the connector SDK that we have built as our custom software. It would be great if Workato could look into why the connection drops even when the OAuth configurations, credentials, everything is in place. Review collected by and hosted on G2.com.

I use Workato to create recipes for automation in my Operations department. I really appreciate how it auto-creates and auto-triages tickets, streamlining the process for my team. What I like most about Workato is its ability to send marketing emails automatically from a spreadsheet. This flexibility allows us to modify the client list directly on an active sheet without needing to re-upload it with every update. During a remediation project, Workato enabled automation of emails to 32,000 clients with weekly automated follow-ups, checking for responses and automatically closing the loop or sending the next follow-up. The initial setup of Workato was smooth and not difficult at all once we got the necessary permissions from IT. Review collected by and hosted on G2.com.

I don't like that Workato has a capacity on how many emails can be sent to clients. That cap adds more restriction. Not having any capacities on email sends via Workato would allow our teams to use it more extensively. Review collected by and hosted on G2.com.

Strong integration library and connectors. Works with many popular apps. Low code/no code approach. Offers governance, security, hybrid options, which matter for larger organisations. Beyond simple “if this then that”, it can embed AI, handle data orchestration, decision logic, etc. Review collected by and hosted on G2.com.

It’s expensive for smaller teams or heavy usage; pricing isn’t always transparent. Though low code, some advanced workflows or integrations still require technical expertise. There are few occasional performance or scaling issues, especially in complex data loads.Because we build on their “recipes” and connectors, moving off or switching platforms may be harder. Review collected by and hosted on G2.com.

The thing I like the most about Workato is its stability after I have the set ups. I use it during the week since the variety of features enables me to automate every type of habitual back and forth activity that previously attracted my attention. I also enjoy that it does not require me to baby sit it. It has made an observable impact on my day since I can now remain focused as opposed to switching between minor repetitive tasks. Review collected by and hosted on G2.com.

The most troublesome problem I have experienced with Workato is that some jobs require more maintenance than I would have assumed. In systems more or less often I find myself also needing to dedicate more time to changing aspects of the automation when they change. It is like dragging me down even on days when I feel like I have a lot to carry along with. Although customer support is appreciated when required, the disruptions nonetheless interrupt my working process and make other activities move. Review collected by and hosted on G2.com.

I like Workato's load handling capability because we can queue a lot of tasks, and they will be executed successfully. At peak times, I have to manage parallel calls, around 1000-3000 per minute, and Workato’s workflow helps manage this effectively. Also, the configuration is pretty easy, and the console is user-friendly. Review collected by and hosted on G2.com.

They queue the webhooks, so the last call to be executed has a delay. If parallel processing can be improved, this delay could be reduced. Review collected by and hosted on G2.com.

I like how you can customize the job report in Workato. I also enjoy the comprehensive range of functions allowing for different outcomes. There are many features to do things differently, like lookup tables or data tables, which makes the experience rich and versatile. Review collected by and hosted on G2.com.

1. I think there should be a way to group different steps together visually in the editor without affecting the code. 2. It's frustrating to rerun the whole workflow when I just want to test a change in a specific step. 3. I also wish I could comment on multiple steps at once instead of individually. 4. Additionally, it would be great if the workflow apps were more flexible, for example being able to edit or delete the main page. Review collected by and hosted on G2.com.

Workato makes complex integrations simple with a very user-friendly workflow builder. I really like how fast we can connect different systems and automate processes without heavy coding. The documentation and community resources are also very helpful for learning and troubleshooting. Review collected by and hosted on G2.com.

Some features require deeper experience to configure, especially advanced API and authentication setups. The error messages could sometimes provide clearer guidance. But overall, the platform continues to improve. Review collected by and hosted on G2.com.