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The people are WireWheel are definitely what make it great. Everyone from the sales and project management teams, to the engineering teams. They all deeply care about the product and customers, and care about ensuring it works as intended and that the customers' needs are able to be met. Review collected by and hosted on G2.com.
The system seems geared towards a smaller type of organization. The tool can be slow at times, and a little buggy. The upshot is that their teams are incredibly responsive whenever there is the slightest issue, and have always come through with a solution. Review collected by and hosted on G2.com.
9 out of 10 Total Reviews for WireWheel
Overall Review Sentiment for WireWheel
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Wirewheel has great out of the box software. But my favorite thing about WireWheel is their willingness to work with me to achieve specific privacy compliance goals that are beyond the OOB functionality. Review collected by and hosted on G2.com.
With the evolving regulatory landscape, it's difficult to stay on top of every new requirement in real time. Wirewheel does a pretty good job of staying current with legal developments, but sometimes I find myself needing to ask them to customize the tool to accommodate what I think new law requires. Review collected by and hosted on G2.com.
I like the flexibility of the template build-outs and quick response time from the service team. Review collected by and hosted on G2.com.
Some features are not yet available such as the ability for assignees to review the draft answers of people within their organization, however this is in the process of being remedied. Review collected by and hosted on G2.com.
The support they assist to alleviate and address any issues. In addition, they're proactive and keep us informed ahead of time about new regulations coming down the pipe to prepare for and help through that process. Review collected by and hosted on G2.com.
The product itself has some usability challenges for the day-to-day rep that is handling data requests. It's a combination of poor information organization (eg - why is the email address located somewhere separated from all other data to satisfy a data request) and unclear intent to what consequences of making changes do. Working with our CSM also shows how challenging it can be to use the administrative parts of the portal. Review collected by and hosted on G2.com.
The platform has been excellent and easy to change to support DSAR requests. The WIreWheel team has been an invaluable partner. Very easy to work with and very responsive to requests and issues. Review collected by and hosted on G2.com.
There is nothing that I dislike about the tool. All functionality works properly. I feel that the reporting capability should be updated. Reporting and Dashboard. Review collected by and hosted on G2.com.
Wirewheel has been very flexible with helping us implement a privacy solution on Shoes.com in a short time. We needed to migrate to a new data privacy platform, and Wirewheel jumped in without hesitation and has been a great partner throughout the integration. They are great partners willing to go the extra mile when we have any questions or concerns. Review collected by and hosted on G2.com.
Since we have a smaller team working on CCPA, we need guidance on rules and regulations as they're introduced, including when they go into effect, how it affects our current integration, and how we can integrate/upgrade our existing platform. Review collected by and hosted on G2.com.
Operationalizing what would usually be a set of tasks with oversight by legal teams. WireWheel allows for our central operation team to handle oversight with minimal colleagues needed.
The platform was also easily scalable across many different products/divisions that I oversee. What was extremely important was the different regions and the location of the user base. This allow us to tailor specific "Trust Centers" for specific products. Review collected by and hosted on G2.com.
I think there could be room for real time updates and information about global privacy regulation.
If I do not have a immense amount of privacy requests there is really no reason for me to login and try to engage with the platform. Review collected by and hosted on G2.com.
The communication and the involvement of the staff at WireWheel is exceptional . The Enterprise Customer Success Manager really care about making it a smooth transition and making the user feel at ease about the software Review collected by and hosted on G2.com.
Like most companies when things are new it takes some getting use to in the beginning. So while technology is ever growing, WireWheel is the same. So there are some features that may be needed at a site that are not available and takes some time so I think where some may see it as a major dislike, I see it more as growing pains. Review collected by and hosted on G2.com.
The portal makes it easy and keeps our contacts organized and accessible. Review collected by and hosted on G2.com.
It would be helpful if it were somewhat more user interactive and allowing for customization. Review collected by and hosted on G2.com.
