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Wigzo Reviews & Product Details

Wigzo Overview

What is Wigzo?

Wigzo is a no-code customer data platform with e-commerce marketing automation capabilities. Its AI-based automation engine, native analytics, smart customer segmentation, and omnichannel personalization workflows allow e-commerce marketers to acquire, convert, and retain more customers than ever before. E-commerce Marketing Automation & Omnichannel Personalization for Your Brand Hundreds of e-commerce brands pop up everyday. They compete online to discover, acquire and retain more customers. Amidst this fierce competition, your e-tail business must stand out in terms of personalization and customer experience to ensure sustained growth. Wigzo’s AI-based marketing automation and e-commerce intelligence allow you to do just that within a single dashboard. How does Wigzo work? Wigzo allows marketers to discover, engage, convert, analyze and retain the most profitable e-commerce customers. You can automate and align marketing communication over Email, SMS, Push Notifications, WhatsApp, On-site, and social channels for a 360-degree personalized experience. Wigzo’s Platform Features Omnichannel Marketing Personalization & Engagement Personalize and automate critical email campaigns, SMS campaigns, WhatsApp communication, Push notifications, and on-site pop-up banners with Wigzo. E-Commerce Intelligence Engine Analyze all your e-commerce customers’ data within a single dashboard. Keep track of conversion funnels, context, and customer activity in real-time. Smart Segments for Hyper-Personalized Customer Experience Create customer segments based on geolocation, demographics, psychographics, products purchased, cart value, and purchase frequency. Communicate personally to every segment and grow engagements. On-site Nudge AI-based on-site ‘Nudge’ pops up contextual communication to the website users that is most likely to convert them contextually. SMS Magic Link & Broadcasts Create SMS Magic links and place them on your digital channels. As soon as the users click them, they are greeted with a pre-filled SMS screen. They can then subscribe to your brand by sending that message. Magic Link QR Code You can also generate a scannable QR code for your Magic links and place them on visual touchpoints like in-store banners, product packaging, website, and so on. The users can scan them and subscribe to your brand. Visual Automation Flow Builder Create customer user automation flows and optimize every user journey with the state-of-art drag and drop builder. Create Cart Abandonment Campaigns Recover lost sales with cart recovery campaigns. Send automated cart recovery links to your customers over WhatsApp, SMS, email, and nudge them to complete the purchase. Web Push Notifications Add new subscribers and grow your customer base with powerful web push notifications. Allow your customers to stay updated with new offers and products without forcing them to share their information. Exit Intent Overlays Minimize user exists and bounce rate of your e-commerce website. Wigzo’s exit-intent overlay maps user activity and pops a capture form right before they leave the website. Facebook Messenger Automation & Broadcast Automate your Facebook messenger handle and deploy broadcasts to push new offers and products. Wigzo’s Benefits Wigzo is essentially an ‘all-in-one’ growth solution for e-commerce brands. Its benefits for all e-commerce brands and online businesses include; Building a first-party customer database Creating smart customer segments for hyper-personalized communication Reducing high customer churn-rate Combating cart abandonment & recovering lost sales Pushing more sales via digital channels Nudging and fast-tracking website users in their conversion journey Sending mass broadcasts (Via SMS, Email & WhatsApp) Minimizing user bounce rate via exit intent Managing entire CRM with advanced analytics over a single dashboard

Wigzo Details
Discussions
Wigzo Community
Languages Supported
English
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Product Description

Wigzo is an omnichannel personalization suite that works on artificial intelligence and advanced machine learning.


Seller Details
Year Founded
2015
HQ Location
South Delhi, Delhi
Twitter
@WigzoTech
1,612 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®

Zaujan B.
ZB
Overview Provided by:
Performance Marketer | SEM | SEO

Recent Wigzo Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Highly Unstable Tech"
The account managers are very prompt. They have now migrated to a platform called SR engage which has a better UI/UX than the earlier platform.
Simran M.
SM
Simran M.Small-Business (50 or fewer emp.)
4.0 out of 5
"Good for starting!"
You can map all your CRM activities in one place with his tool. Basically, to retain your customers via omnichannel marketing. We used Wigzo when ...
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"Average Software"
- Automation - Use cases like cart abandonment, repurchase journey, etc. - Multiple channels to engage with customers
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Wigzo Media

Wigzo Demo - Power Up Your E-commerce Brand at Scale
Deliver exceptionally personalized customer experience across email, SMS, Web & Mobile Apps. Specially built for e-commerce brands, our AI-driven marketing automation helps you acquire, engage, retain, and improve customer lifetime value. Request Demo
Wigzo Demo - Deliver personalized emails, triggered at the right moment with the right content
Personalized email marketing to individually reach each of the subscribers. With Wigzo personalize emails marketing campaign using data, dynamic content, segmentation, and more. Improve your open and click-through rates.
Wigzo Demo - Drive More Visitors To Checkout with 'Nudge'
Discover and engage your anonymous site visitors. Drive them to checkout with personalized onsite messaging & offers.
Wigzo Demo - Skyrocket Engagement With Personalized Push Notification
Capitalize on relevancy instead of blasting the users with a barrage of messages. Push notification is welcomed when it offers timely information or exclusive hand-picked deals—you know what to do!
Wigzo Demo - Send Personalized SMS Campaigns For E-commerce
An easy-to-use mass text messaging software to reach your customers through an integrated personalization & automation SMS platform. From the simple scheduling of texts to event-based messaging.
Wigzo Demo - WhatsApp Business Communication on the Go!
Recover abandoned carts, push e-commerce sales, and manage end-to-end customer communication on WhatsApp.
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6 Wigzo Reviews

2.8 out of 5
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6 Wigzo Reviews
2.8 out of 5
6 Wigzo Reviews
2.8 out of 5

Wigzo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Wigzo?

The account managers are very prompt. They have now migrated to a platform called SR engage which has a better UI/UX than the earlier platform. Review collected by and hosted on G2.com.

What do you dislike about Wigzo?

The tech is highly unstable. Randomly any automation stops working. Root cause analysis takes months. No new feature launch in last 1 year.

They have even migrated to a new platform : Shiprocket 360. This is just an adapt of Wigzo with no new features. The entire platform is not useful for custom built websites. Review collected by and hosted on G2.com.

What problems is Wigzo solving and how is that benefiting you?

- We are using Wigzo mainly for WhatsApp automation.

Rest creating custom automation is a very big hassle. Wont recommend Review collected by and hosted on G2.com.

Simran M.
SM
Marketer
Apparel & Fashion
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Wigzo?

You can map all your CRM activities in one place with his tool. Basically, to retain your customers via omnichannel marketing. We used Wigzo when we first started Retention marketing, and it was a good start from warming up email to building communications across channels. Integration was smooth, we also had the support of customer when we faced any issue. Review collected by and hosted on G2.com.

What do you dislike about Wigzo?

The UI and Analytics were a bit of a challenge as revenue attribution was not happening in real time. Review collected by and hosted on G2.com.

What problems is Wigzo solving and how is that benefiting you?

Wigzo was earleir used to start our retention campaigns, however we faced few issue wrt the analytics, which is a major contributor to performance checking. It would have now improved as we didn't continue here for much longer. Review collected by and hosted on G2.com.

Braden L.
BL
Marketing & IT Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Wigzo?

Absolutely nothing. This has been the biggest waste of time and money for our business. Heed my warning, do not sign up for this no matter how convincing their sales team may be. Review collected by and hosted on G2.com.

What do you dislike about Wigzo?

Everything. Terrible communication, poor attention to detail (they made many typos on our site), not organized, no reliable point of contact, poor data reporting, many empty promises, incomplete product, unprofessional team. Need I say more? We have been trying to cancel this service for over 2 weeks now and can't get a response from anyone on their team and can't get our customer data from them. We are looking to start taking legal action if they don't start cooperating. Please do not sign up for this service, you will regret it. Review collected by and hosted on G2.com.

Recommendations to others considering Wigzo:

Please do not use this service, that is my one and only recommendation. Review collected by and hosted on G2.com.

What problems is Wigzo solving and how is that benefiting you?

There are no benefits to this service, only stress and problems. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
IM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Wigzo?

- Automation

- Use cases like cart abandonment, repurchase journey, etc.

- Multiple channels to engage with customers Review collected by and hosted on G2.com.

What do you dislike about Wigzo?

- Campaign doesn't work properly

- UI/UX is not that user-appealing

- Limited use cases Review collected by and hosted on G2.com.

What problems is Wigzo solving and how is that benefiting you?

Wigzo has multiple user cases for small and medium-sized e-commerce businesses, these use cases help increase the LTV of the customers and increases repeat revenue. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wigzo?

We have just gotten started with Wigzo, but thus far, the process has been seamless to get integrated, and we were able to quickly send our first SMS! The onboarding call was swift and very helpful. The team has been extremely responsive and has been able to assist in a very timely manner. Review collected by and hosted on G2.com.

What do you dislike about Wigzo?

Some of the bells and whistles offered aren't as straightforward as some platforms; however, their customer support is superb, and they have lots of great features in the works to further streamline things in the future. Review collected by and hosted on G2.com.

What problems is Wigzo solving and how is that benefiting you?

It is allowing us to reach out phone subscribers with ease and with out being shunned for being a CBD business. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Wigzo?

I was able to launch my first campaign in less then 10 min. Review collected by and hosted on G2.com.

What do you dislike about Wigzo?

I tried to download a case study and it sent me to facebook? Review collected by and hosted on G2.com.

Recommendations to others considering Wigzo:

They offer a trial and there team connects with you to help you set things up. You have nothing to lose. Review collected by and hosted on G2.com.

What problems is Wigzo solving and how is that benefiting you?

Many but to start, the simple web notification feature allows my web traffic to opt into and to subscribe to receive promotions from me. I get a better conversion rate than my email list. Review collected by and hosted on G2.com.