(511)
4.1 out of 5
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WhatsApp Business Platform
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91 WhatsApp Business Platform Reviews
4.6 out of 5
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Overall Review Sentiment for WhatsApp Business Platform
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SM
Shyamal Chandra M.
Senior Manager
Consumer Services
Mid-Market(51-1000 emp.)
What do you like best about WhatsApp Business Platform?
time-saving, wherein we can reach out to customers in a creative manner Review collected by and hosted on G2.com.
What do you dislike about WhatsApp Business Platform?
Too tight restrictions on video upload, the MP4 format is restricted to 16 or less MB Review collected by and hosted on G2.com.
AG
Akshay G.
Growth Analayst
Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about WhatsApp Business Platform?
Have used Whatsapp Business API for WA campaigns. Was easy and smooth to use Review collected by and hosted on G2.com.
What do you dislike about WhatsApp Business Platform?
Can have more automation rules. We can develop more rules and pathways Review collected by and hosted on G2.com.
YA
Yuri A.
Small-Business(50 or fewer emp.)
What do you like best about WhatsApp Business Platform?
It's intuitive and very easy to use. The interactions with the customers is flawless. Review collected by and hosted on G2.com.
What do you dislike about WhatsApp Business Platform?
In the very beginning I wasn't getting pop up chat window when someone writes a message, but I no longer have this problem. Review collected by and hosted on G2.com.
HD
Himanshu D.
Enterprise(> 1000 emp.)
LB
Lengdon B.
Senior Member of Technical Staff
Mid-Market(51-1000 emp.)
What do you like best about WhatsApp Business Platform?
I can keep a catalog of my products to make it easier for customers. I can also keep auto-reply. Review collected by and hosted on G2.com.
What do you dislike about WhatsApp Business Platform?
Limited functionality. It could provide few more features. Review collected by and hosted on G2.com.
TJ
Tracey J.
IT Business Analyst Residential & Power Systems
Enterprise(> 1000 emp.)
What do you like best about WhatsApp Business Platform?
It's accessibility and access. WhatsApp is overall a good app. Review collected by and hosted on G2.com.
What do you dislike about WhatsApp Business Platform?
I don't have a dislike. WhatsApp has everything I am looking for. Review collected by and hosted on G2.com.
AA
Verified User in Alternative Medicine
Small-Business(50 or fewer emp.)
What do you like best about WhatsApp Business Platform?
su capacidad para automatizar gran parte del proceso de comunicación. Las empresas pueden crear chatbots que puedan responder automáticamente a las preguntas frecuentes de los clientes Review collected by and hosted on G2.com.
What do you dislike about WhatsApp Business Platform?
la API de WhatsApp Business no está disponible para todas las empresas. La plataforma solo está disponible para empresas aprobadas por WhatsApp y tiene ciertos requisitos y restricciones en términos de contenido y uso. Review collected by and hosted on G2.com.
GP
Gabriela P.
MDR
Mid-Market(51-1000 emp.)
What do you like best about WhatsApp Business Platform?
complements call and video including sales assistance Review collected by and hosted on G2.com.
What do you dislike about WhatsApp Business Platform?
that cannot be edited currently, in the process of improvement Review collected by and hosted on G2.com.
TL
Tere L.
Paralegal
Small-Business(50 or fewer emp.)
What do you like best about WhatsApp Business Platform?
It is so easy to communicate especially worldwide and you can even share documents Review collected by and hosted on G2.com.
What do you dislike about WhatsApp Business Platform?
The quality of the pictures shared decrease if you share them through whatsapp. Review collected by and hosted on G2.com.
IB
Islam B.
Small-Business(50 or fewer emp.)
What do you like best about WhatsApp Business Platform?
integrations with other platforms' automatic responses
bots to automate you customer experience and Review collected by and hosted on G2.com.
What do you dislike about WhatsApp Business Platform?
the higher integration with ai and chat gpt are not yet accessible Review collected by and hosted on G2.com.
WhatsApp Business Platform Categories on G2
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