Whale Pros and Cons

The program is very user-friendly. We have recently just signed with them and our managers have started adding our content. We had another online training manual and moved over to Whale. Whale was able to take our prior content and upload everything into editable documents for us. So amazing. We were worried we would have a struggle with having to get our prior content moved over, but it was easy and stress free. We have not yet implemented the program for our employees, but I think they will agree that it's very easy to use, and nice to look at! Review collected by and hosted on G2.com.

Nothing yet, we are still new, but it's going very well so far! Review collected by and hosted on G2.com.

The documentation process is straightforward. We can customize and standardize all internal processes within Whale with the same voice, look, and feel. We use the product daily. The support team is amazing, and onboarding the solutions was very easy. The integration with all of our other productivity solutions is a breeze. Review collected by and hosted on G2.com.

The AI solution does not seem to be fully baked. User access controls are limited to the highest tiers. Making it challenging to restrict user access in a smaller company environment. Review collected by and hosted on G2.com.

We are a Medical Spa who has grown from 5 to 7 locations in the last year with no plans of slowing down. Whale makes it so easy for our employees to find the most important information when they need it most. They can simply ask Alice, the AI tool, their question and she will provide an answer based on our documents. We have implemented our fair share of software, and Whale, by FAR was the easiest, most supported implementation I have ever been a part of. Many other platforms promise you customer support but after you sign the paperwork and pay it's a challenge to actually get help. I have one contact @ Whale and he always gets me an answer quicker then I could anticipate. It is so easy to use, and has been a game change for our company. Review collected by and hosted on G2.com.

I cannot think of any downsides at this time. Review collected by and hosted on G2.com.

We turned to Whale because we needed a central place to consolidate all our knowledge and information for our Support department. This was a significant pain point for us, as our agents were spending a lot of time searching for information while trying to assist customers. Additionally, we had a lengthy onboarding process, making it slow to deploy an agent independently.

Since using Whale, we have successfully centralized our knowledge, created onboarding and training tracks, and gained immediate insight into the knowledge levels of our agents. This allows us to identify areas where further development is needed. The straightforward implementation and clear onboarding process make Whale a top tool for us to use. Review collected by and hosted on G2.com.

We have no negative comments; whenever there are features not immediately available, the team at Whale collaborates with us to think of alternatives. Review collected by and hosted on G2.com.

I love using Whale because it is fast and simple to use, the forever free plan is amazing, and keeping things straight within in the team has never been easier.

I like the templates because they are always giving me ideas of things we could implement to streamline the company. Never had any complications in the 4 months we've been using it. Review collected by and hosted on G2.com.

The only thing I dislike about Whale is the default fonts for the cards, but that can easily be changed. No complaints! Review collected by and hosted on G2.com.

Whale is super easy to use and roll-out. It has an engaging user interface which is streets ahead of what we used to use for our internal SOPs (SharePoint) and has massively enhanced our ability ensure that all of our employees have the most up-to-date company processes, procedures and guidless at their fingertips at all times. It has a number of great features that make it simple to capture, share and track readership of key company content - such as simple but powerful video capture, training flows, read assigments etc. And the web-plug in is a game-changer - this has allowed us to easily surface some key application guidance inside our own webapps, using the same Whale content that can be searched at any time. Review collected by and hosted on G2.com.

The only (minor) negative is that the content editor is a bit basic. It has a numgber of built in styles (which you can change font type, colour, size etc) but for things like paragraph spacing before and after headings, it is a bit limited. Also, the search feature could be better - it's great at finding cards with the search term in them, but then you have to do a CTRL-F (Find) to actually locate your search text inside the card. Review collected by and hosted on G2.com.

Whale is incredibly easy to use but provides very rich functionality that is really critical to us as we build our operations manual from the ground up including the ability to assign owners and review dates. The rich formatting options for the cards and playbooks and the ability to attach video and images is also a major feature for us. Review collected by and hosted on G2.com.

We had a short learning curve as we learned the difference between cards and playbook. This was really more about us just jumping right in without thinking through the best approach. Review collected by and hosted on G2.com.

I love Whale!

The platform is so intuitive - from a user and content-contributor perspective! The templates are so helpful in creating SOPs that follow the aesthetic of an organization.

I also really love the features, like the step recorder! Sometimes, when a task or procedure is second nature to me, I forget to mention key elements to get the reader to the same place in a process - so this feature has been great! It eliminates confusion and makes processes easier to follow.

Also - the QR codes. What an incredible idea. Sometimes there isn't someone around to walk you through how to do every function of your job, so offering a solution to this issue is fantastic!

Finally, Stino is fantastic. He's so helpful and encouraging and enthusiastic! I created most of my SOPs using an incompatible format (I didn't realize my SOPs would really be used by anyone but me) and he was able to take what I had - which was A LOT - and turn them into functioning Whale cards with the formatting my organization prefers. That would've taken me ages. He is so efficient and friendly - such a pleasure to work with! Review collected by and hosted on G2.com.

There isn't really much that I don't like about Whale! Maybe just the size of the chrome extension widget? Sometimes it gets in the way of my webpage but it's such a minor issue that it seems silly to bring it up. Review collected by and hosted on G2.com.

Whale has created a platform that I am able to make safety readily available and easy to find. Getting our information tranferreed into Whale was a breeze. Using Whale to train employees on certain safety topics and streamlining onboarding has been a huge help. Using the analytics to see if employees are understanding the content to being able to see if we are providing the content employees are needing through the searches that are taking place has become a go to resource within Whale. I use Whale daily, continuing to create more training and informational spaces for our employees. Whale has also made it incredibly easy to bring information together between different departments by linking cards. Review collected by and hosted on G2.com.

I have truly not found anything I dislike with this platform as the team at Whale has been on top of anything and everything when going to them for assistance. Review collected by and hosted on G2.com.

I never thought it would be possible to find a software easy to use for creating the documentation but at the same time easy for our employees to interact and get started with. Review collected by and hosted on G2.com.

I have not encountered something I don't like about the platform yet. There are some areas of improvement talking about personalization, but nothing that stops you from using it at its full potential. Review collected by and hosted on G2.com.