WePay Reviews & Product Details - Page 4

I love the integration with Infusionsoft Payments. Sign up was super simple and easy to connect my bank account. Review collected by and hosted on G2.com.

Nothing really. The partnership between WePay and Infusionsoft has literally made this the easiest sign up process I've ever seen. I've had friends who've had to fill out really lengthy applications and forms in order to get their accounts created. This was very simple. Review collected by and hosted on G2.com.

WePay is super easy to use and the prompt customer service is fantastic. We enjoy being able to work with WePay as a team to solve issues for our customers in real time. Review collected by and hosted on G2.com.

Some of the policies & procedures are cumbersome, such as not being able to update a beneficiary once funds have exited the account or not being able to link WePay accounts for multiple platforms to a single email address. I understand they're all in the spirit of safety & security, however it creates some difficulties for our particular use case. Review collected by and hosted on G2.com.

Support emails were very good and detailed. API documentation is clear and well organized and the integration I've worked on so far has gone well. Pricing is competitive, terms are clear Review collected by and hosted on G2.com.

The reporting needs improvement. I'm not able to search from my dashboard on a lot of different fields.

I accidentally broke my (in development) application once by clicking a link that reset my keys - there was no confirmation or warning, and it's in the front middle of the first page of my dashboard.

Support response time is slow. The first sales question I asked went un-answered after 3 hours (business hours) so I sent it to api support (at 6:18 Mountain Time). It was still not answered at 11:20 the next day, so I asked if 16+ hours was typical. I got a very detailed reply after that, including the info that API hours are staffed from 6:30AM-5:30PM PST, Monday-Friday.

I just received the answer to the sales question I asked today - exactly 2 months later. Review collected by and hosted on G2.com.

We've been using WePay since 2016 to power our Sports Crowdfunding platform. The software works efficiently with no downtime as far as we are concerned, as well as flawlessly from our end-user perspective. Unlike other such vendors it does require a little bit more technical (developer) knowledge to use. Review collected by and hosted on G2.com.

Our main issue is access to customer service. The only help available is via email, often 24-48 hrs after the request. When contact is made, their technical knowledge and willingness to help is great. But it's often frustrating to wait. :) Review collected by and hosted on G2.com.

Wepay is a very user friendly payment processor, I've been consistently impressed with the UX that their website and API integration provides. Review collected by and hosted on G2.com.

Wepay's support tends to send very "canned" and less than sympathetic emails when there is a problem to be resolved. They could use a customer success training or two. Review collected by and hosted on G2.com.

The platform design is excellent and the quality of the software and features are very good. Especially for us as a marketplace. Review collected by and hosted on G2.com.

There have been many changes at WePay and that has made it very difficult to get anything done / make any progress. Review collected by and hosted on G2.com.

Simple and seamless integration. Users get access to a high powered billing engine Review collected by and hosted on G2.com.

Speed of customer service issue resolution (and lack of an 800#) Review collected by and hosted on G2.com.

The ease of functionality, easily integrated with our Continue to Give fundraising website software. Review collected by and hosted on G2.com.

Customer Support is very slow and there is only email support. We have had customers complain that their information doesn't always save and they have to fill out the WePay form a few times. Review collected by and hosted on G2.com.

We can have clients accepting payments without them having to actually do anything. With just a name and email address we can get everything set up, and clients can add their details later. The simple fee structure and access to information on the web makes things easier for clients (and therefore us). Review collected by and hosted on G2.com.

The major problem we have dealt with was the requirement that clients provide a full SSN when creating their account. Many clients were not happy with that, and we lost a couple of larger clients over it. However they have just recently changed it so that in most cases only the last 4 digits will be required, so we are hoping this will lead to happier clients. The website can also be a bit confusing for clients. They also channel support through email; getting someone on the phone other than your salesperson will likely be difficult. They are helpful through email, but we have had varied experiences regarding response times. Review collected by and hosted on G2.com.

Out of all of the payment processors I work with, I find that the reporting makes for very simple reconciliation with other platforms that also track transactional data. Additionally, the security team WePay has that monitors for fraudulent activity is an incredible resource to promote to our clients when they experience fraudulent activity. Both of these two things are my biggest selling points in getting clients to switch over to WePay from another processor. Review collected by and hosted on G2.com.

When doing troubleshooting I find the website frequently throws 400 errors, and logging in can be very slow with unnecessary error messages that require me to try things more than once. Review collected by and hosted on G2.com.