WePay Reviews & Product Details - Page 3

We have been using WePay since September 2016 to power our Event Management Platform.

We choose WePay as our payment partner for the following reasons.

1. Easy to integrate API (We completed the integration and testing in weeks)

2. Easy onboarding for our customers to sell tickets immediately

3. Seamless integration options to process refunds with our platform

4. Troubleshooting issues swiftly with their online portal.

5. Lastly, our account manager takes care of understanding our needs and offers tailored recommendations to succeed. Review collected by and hosted on G2.com.

The UX for the partner portal can be improved.

Also, when the trust and review team pick up a customer for additional review, they should communicate more proactively to avoid further delays. Review collected by and hosted on G2.com.

We had a great account manager when we first joined that was able to provide a custom solution for us. We were able to integrate within our platform within a few days and started seeing a increase in checkout conversion almost immediately. We attribute much of that to their API, which allowed for a more seamless user experience. Review collected by and hosted on G2.com.

Dashboard is limited for data analysis and insights. You are able to export data into excel, but as far as searching the data or reformatting it to find insights and trends, it it very limited. Review collected by and hosted on G2.com.

The simplicity of the account setup made it fast and easy to get going with payments being received. Guests are able to pay online with a credit card without a prompt to sign in or sign up for an account. I love that very few people are declined for payments, and if there is a typo, they do not have to completely start over, the page stays open without timing out. Review collected by and hosted on G2.com.

Not knowing why a payment is declined, but alas thats privacy policy :) I would rather have high security and privacy policies that are strict than have fraud taking place. I do not like the 2 step authentication when it comes to making updates or changes to that. When a phone number is changed and we forget to update our WePay account, it can be a bit of a pain getting back into the account and disabling the 2 step process. But again, its all in the name of security, so it is appreciated. Review collected by and hosted on G2.com.

We like the fact that new users can so easily sign up with WePay if they are not already signed up with them. This greatly reduces the barrier for action. Likewise, WePay worked with us (DonorTiles.com) to reduce the transaction fees for the non-profits. Review collected by and hosted on G2.com.

Sometimes there are more updates than we'd like. This causes us to have to spend more money on updating out system which is hard for a startup. Review collected by and hosted on G2.com.

The speed and ease of onboarding for our customers. Really, it's amazingly quick - which helps a lot when an organization comes to us and says their fundraiser is happening in 3 days and they want to use our software. Review collected by and hosted on G2.com.

There have been things we've quibbled with, but honestly - WePay listens, and these have all been at least addressed, if not always resolved exactly the way we'd like. We'd love to not have to require an email address for every payment, but that has not been a stopper for us, just an inconvenience. Review collected by and hosted on G2.com.

WePay sign up is so easy for our clients - if you are used to signing merchant accounts, this will change your life for the better! Sign up only requires a few fields and no supporting documentation is required. Clients do it themselves. Pricing via flat-rate fees also make it an easy sell. Review collected by and hosted on G2.com.

It seems that their card verification (ie AVS settings) is quite strict. This makes sense from the standpoint of fraudulent transactions, but can mean that some clients have issues. Still, I don't think this is an error or fault of the system. Review collected by and hosted on G2.com.

What I like best is that I typically get paid faster using WePay than PayPal or other similar credit card processing services as well as you save a few dollars over the course of the month, and for some small start ups every dollar counts. I also use two Zoho programs currently (Invoice and subscriptions) and they separate the transactions out which is nice. Oh and very easy to sign up to get moving forward. Review collected by and hosted on G2.com.

Unlike other services I've used in the past, for the business side, unless you use a virtual terminal (or POS) with an integration already you can't really use them. They are not a stand alone system, which for me is fine because I prefer using other virtual terminal systems and just using them for the processing. Review collected by and hosted on G2.com.

I like that WePay provides an API that's easy to use and you can determine and configure who pays for the fee and how much commission that you want to take from each payment. They also provide sample codes and SDKs in various different languages. Overall, I recommend WePay if you are trying to build a marketplace that requires an easy-to-use payment provider. Review collected by and hosted on G2.com.

They should provide a plug-in such as JavaScript that we can use to allow accurate calculation that we can show to the end-users. Review collected by and hosted on G2.com.

Their people treat us with a lot of respect and we have constantly been able to get more and more access to WePay's people and support resources, which has been a massive help to our growing business. Review collected by and hosted on G2.com.

Every now and then, a client gets blocked from withdrawing money or an account gets closed with little explanation. The trust and safety team seems to be very conservative, and has even admitted to closing merchant accounts based on user error on their end. Review collected by and hosted on G2.com.

The support team and partner representative at WePay are very responsive and helpful. They are quick to answer our questions so that I am able to quickly assist my clients. I can always count on WePay to offer assistance when needed. Review collected by and hosted on G2.com.

The website is hard to navigate at times. Logging in is clunky. I get some timeouts often, but I'm sure it is because our account just has a ton of data. Review collected by and hosted on G2.com.