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the support, the ease of being able to send an email and scheduale a consultation that solves my concerns. Review collected by and hosted on G2.com.
the price, seems a bit high for what my needs are, i feel i need basic needs. Webgility offers more than i need in my line of business, but still pay the price for all the additional perks it has. However for smaller companies such as mine the cost is a bit high. The service is what keeps us here. Review collected by and hosted on G2.com.
335 out of 336 Total Reviews for Webgility
Overall Review Sentiment for Webgility
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nothing, billing department gives generic respoonses, aggressive responses and attitude, and went from "I will speak with my supervisor to see what we can do" directly to "can't issue a refund" when I didn't want to continue going in circles and just wanted an answer. Personal feelings clearly getting in the way. Review collected by and hosted on G2.com.
holding money as a credit instead of issuing a refund when the software would not work. Review collected by and hosted on G2.com.
Webgility allows us to post all web orders straight into Quickbooks. It saves us so much time. We use it every for every web order. It works great with posting all Amazon orders in Quickbooks as well. It allows us to take the tracking from Quickbooks after we ship the order and post it back to our website and/or Amazon for our customers to see. Review collected by and hosted on G2.com.
Thankfully there's not too much I dislike. Sometimes contacting the support team can be difficult to get through, or the person speaking is hard to understand. But once we get through, the support team is usually super helpful! Review collected by and hosted on G2.com.
Webgility is an effortless software to operate. Its features are a boon, particularly when it comes to importing orders from multiple marketplaces into Quickbooks. The most significant advantage is that it eliminates the need for manual invoice entry. The customer support is unparalleled, and they're always available to respond to any queries or concerns. Additionally, the program can be customized to align with your personal preferences. If you sell packs on Amazon, this tool streamlines invoicing, we use this every day to import our orders into invoices and it has saved us a lot of time. Review collected by and hosted on G2.com.
It does take a while for the program to run however, if you have fast internet and a quick pc it should work fairly quickly. Price is a bit expensive, however, you get what you paid for. If you have the money to spend, make this your next company investment. Review collected by and hosted on G2.com.
I am limiting this review to ONLY the Billing Department.
When Sayan called in the late morning on a Monday, I stated that it was not a good time to discuss my issue. He said, just send me a message when you are ready. Later in the day I sent a message and within seconds the phone rang. He called us back when it was convenient for us that day, which is likely NOT a time of day that he would normally be available.
Sayan took my concerns about billing seriously. He took the time to share my concerns with other teams and replied with an acceptable resolve to my billing issue. Review collected by and hosted on G2.com.
When dealing with India, the time difference has a bit of time lag associated with it. Review collected by and hosted on G2.com.
Faizan Sheikh was great at getting us set up and helping us transition into the software. He was great at working with our sales rep Sagan to get everything straightened out. The scheduler for automation is helpful. Everything is sooo customizable so that it makes it easy to fit the way we do our books. The price is steep but the software is worth it. This is soooo much better than the default Quickbooks Desktop Connector that the Shopify-Quickbooks Migration Team failed to implement. Review collected by and hosted on G2.com.
There are lots of options to learn. The onboarding and customer support is really necessary because there are just so many things to set up in order to get all the data to the right places. The sync speed is also slow on Quickbooks but this may be a limitation of our computer or Quickbooks. Review collected by and hosted on G2.com.
Webgility is so streamlined that it took the nightmare of Amazon bookkeeping away. Now it's only sweet dreams. Review collected by and hosted on G2.com.
I don't dislike anything. It is very easy to use. Review collected by and hosted on G2.com.
We have recently migrated to the new and updated SERVER 2019 and where we were facing issues while installing the SQL server as it was giving us an error.
A person from the technical team called me and resolved the issue. Not only did he resolve the issue but helped in connecting to our store and our Quick Books as well.
Apart from that he also informed us about the issues we have with our new server computer and where to get it resolved. Review collected by and hosted on G2.com.
There is nothing to dislike in the service he provided.
I didn't find anything to dislike in his server throughout the call or session. Review collected by and hosted on G2.com.
Webgility is a solution that takes out the manual process of reconciliing our 3 sales platforms to Quick Books. We do not have an Enterprise interface and Webgility is the best solution and the best price for streamlining us. We check the autmated reporing each morning and feel confident that our sales platforms are transmitting to our Quick Books. The implementation was quick, through a series of video calls with the onboarding team. Prerit was very clear and worked quickly to help us map out and explain the processes. I have had a few challenges early on and the customer support has been very quick and clear to help. The features Webgility offers is just what we need, nothing more, nothing less. Review collected by and hosted on G2.com.
We purchased a new server just before installing Webgility and we use QB Desktop. The challenge is that QB runs in the background and tends to bog down the server. We are still working though some mapping of taxes but it is clear on our error report to help aleviate those issues in the future. Review collected by and hosted on G2.com.
The Webgility interface is very straightforward and intuitive. Faizan did a wonderful job of assisting us on onboarding training. Faizan went over the following: Accounting Workflows, Workflows (manual + automated),Order downloads, Posting transactions to your accounting system, Expenses & Fees, Inventory, Syncing item quantities and prices (manual + automated), Handling multiple inventory locations, Features to minimize overselling. Coming from the "Connex for Quickbooks" application, WEBGILITY is much better overall - including PRICING. Review collected by and hosted on G2.com.
Ease of use and very intuitive. It does exactly what we expect it to do. Review collected by and hosted on G2.com.
