Webex connect comes with a breadth of features that can be highly valuable in the customer experience realm. Not only have we automated our processes, but we have also introduced integrations that make our lives much easier. Review collected by and hosted on G2.com.
At first, getting everything set up took a little bit of time. But once we did, it was an absolute breeze. Review collected by and hosted on G2.com.
66 out of 67 Total Reviews for Webex Connect
Overall Review Sentiment for Webex Connect
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What I love most about this tool is that you can respond to leads and queries right away! Anyone can learn its functionality in a day. It's also pretty fast, I haven't seen a slow day with Webex Connect. And one of the best parts is that the dashboard shows a detailed report at the template level. Review collected by and hosted on G2.com.
I just had a little problem adding a new phone number and I didn't get proper help. I consider that there are some bugs that need to be improved. But I'm sure it will be done as time goes by. Review collected by and hosted on G2.com.
I like the breadth and depth of their service offering, they do a great job of providing dedicated resources. They have a very responsive support team, and offer highly reliable enterprise infrastructure. Review collected by and hosted on G2.com.
We have not had any problems, it is a very good tool, I cannot think of anything negative at the moment, my experience so far has been very satisfactory. Review collected by and hosted on G2.com.
I like the way incoming calls are transferred to another server, it is integrated with our database. It has many high-level predefined features, the call quality is good and stable. It gives us excellent customer service. Review collected by and hosted on G2.com.
I wish there was a way to create a quick support ticket, I've had a couple of downtimes. I haven't found any significant shortcomings in the platform. Review collected by and hosted on G2.com.
I love being able to browse through the available numbers to choose the ones I want, the customer support is fantastic, it allows for quick adoption of modern communication mechanisms, it's been a great addition to the developer tools. Review collected by and hosted on G2.com.
I am quite satisfied with the uptime, their customer service is fantastic. I have not experienced any issues with the platform to date. Review collected by and hosted on G2.com.
Webex connect addresses the difficulty of achieving seamless communication across several platforms by providing integrated chat, video and collaboration options. It helps me by streamlining communication, improving team collaboration. Review collected by and hosted on G2.com.
Feels overwhelming sometimes. It's harder to navigate for new users. Integrating with third-party apps can be slow or laggy. Review collected by and hosted on G2.com.
Easy of use. With social media and other apps as they are, instantly Webex connect feels very familiar and easy to navigate and use. Install and installation was straightforward. Everything is exactly where you would expect and clearly labelled. It has some very nice features and allows you to configure as you wish, the flow builder especially. Review collected by and hosted on G2.com.
There is nothing I dislike or would change yet. I recommend this to my customers and users so happy to put my name and stamp of approval on this. Review collected by and hosted on G2.com.
Webex Connect is user-friendly, especially when managing customer conversation across multiple channels like SMS, WhatsApp, and other social media platforms. The flow builder is an outstanding feature and allows for customization without needing much technical expertise. Review collected by and hosted on G2.com.
It is a great tool but integrating with certain backend systems can be a bit complex. Review collected by and hosted on G2.com.
It is simple to use and provides all the standard options like chat, file sharing, video calls, conference. Review collected by and hosted on G2.com.
User interface is not good and smooth. It is not user friendly as teams. We have less control during conference. Review collected by and hosted on G2.com.
Webex Connect is exactly what customers expect for their contact centre communication in this day and age. It allows for very powerfull and interesting integrations. All of the modern methods are communication are covered in the product and allow for integration with everything you can think of. Review collected by and hosted on G2.com.
Webex Connect does require a technical background. Although there is a very nice graphical user interface connecting to other platforms requires a understanding in coding and authentication. Review collected by and hosted on G2.com.
