(18)
3.9 out of 5
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MO
Michael O.
Director, Information Technology and Donor Services
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
What do you like best about Web+Center?
Been using ISS Web+Center for more than 10 years. It just gets better and better. Easy to use, great collaboration tool for techs to customers. Asset Management made very easy for Techs. ISS Web+Center support is AWESOME too! Review collected by and hosted on G2.com.
What do you dislike about Web+Center?
The only thing I would say is a dislike, is well.... for the price and features, I'd say there isn't anything to dislike about Web+Center Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for Web+Center
4.6 out of 5
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Overall Review Sentiment for Web+Center
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SM
Sandra M.
Free Software Developer
Small-Business(50 or fewer emp.)
RL
Rebeca L.
Free software development
Mid-Market(51-1000 emp.)
What do you like best about Web+Center?
Open source, fit Firefox and Google Chrome, run files and script on the GNU Linux website and local server. Review collected by and hosted on G2.com.
What do you dislike about Web+Center?
High cost for extra integration service, requires constant maintenance. Review collected by and hosted on G2.com.
RD
Rich D.
Small-Business(50 or fewer emp.)
What do you like best about Web+Center?
Was able to host on my own server. Simple to understand and able to do some personal configuration. Review collected by and hosted on G2.com.
What do you dislike about Web+Center?
Would have like a little easier customer import system. Review collected by and hosted on G2.com.
DM
Dakota M.
IT Helpdesk Technician
Banking
Mid-Market(51-1000 emp.)
What do you like best about Web+Center?
Easy to quickly log and categorize calls. It can be daunting to log in calls after having a non-stop busy day, but even if one has several items to log it is extremely quick and easy. It's snappy, and never has issues. Review collected by and hosted on G2.com.
What do you dislike about Web+Center?
The keyword search function could use a little work. I feel like the results are a little too broad when I am trying to search for something specific; I would prefer less results that are more narrowed down. Review collected by and hosted on G2.com.
DM
Dennis M.
Manager, IT Department
Mid-Market(51-1000 emp.)
What do you like best about Web+Center?
The support is the best! It has great customization capability, LDAP security capability, ODBC connectivity if you want to expand you reporting capability. Review collected by and hosted on G2.com.
What do you dislike about Web+Center?
Some might not like the need for some ASP programming to customize, but instructions are pretty clear for those who have little or no knowledge in the language, and the support is excellent. They will help you. Review collected by and hosted on G2.com.
RD
Rich D.
Owner
Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about Web+Center?
I am a single man shop. Tech center really helps with issue tracking. Review collected by and hosted on G2.com.
What do you dislike about Web+Center?
At this time I am finding nothing that I dislike. I might have a few suggestions for additions. Review collected by and hosted on G2.com.
MS
Monica S.
Small-Business(50 or fewer emp.)
What do you like best about Web+Center?
I have used the Web+ Center software for a few years now in a office support role, working for a small IT consulting company. The software is simple, reliable and always works. I never have problems with it where I need to bother anyone in the office to figure anything out. The tech guy in the office has been able to customize the software to give it a more personal feel for the company (our own logo, etc.). Unlike other pieces of software, I never have to wait when updating, submitting or transferring a ticket. Review collected by and hosted on G2.com.
What do you dislike about Web+Center?
The user interface is more on the plain side and maybe isn't the most pretty system I've ever used, but then again, those flashy systems seem to be the ones where there are more issues and things go slower in general. I'll take the simple, reliable workhorse any day! Review collected by and hosted on G2.com.
UH
Verified User in Higher Education
Enterprise(> 1000 emp.)
SZ
Shaun Z.
IT Manager
Marketing and Advertising
Mid-Market(51-1000 emp.)
What do you like best about Web+Center?
I Like the Fact that you can Customize the help desk to your needs and that fact its not heavy coding that is required to make the changes. The Assets Assignment is also a create tool in the system.
I also like the fact that you can simple backup the database by just making a copy. Review collected by and hosted on G2.com.
What do you dislike about Web+Center?
The reports page has no customization and difficult to manage.
Also changing of the colour of the system is also difficult. Review collected by and hosted on G2.com.
JC
Jeffery C.
IT Director
Government Administration
Mid-Market(51-1000 emp.)
What do you like best about Web+Center?
One of the greatest features is that the software package is fully functional from the initial installation. Due to the fact that it is written in ASP, customization is very easy for anyone who has performed web programming. Ticketing, asset inventory control, projects where you can bind multiple tickets under a common location and complete customer database are just a few items that included. Overall the software is fantastic. Review collected by and hosted on G2.com.
What do you dislike about Web+Center?
I don't believe I can honestly say there is much of anything I do not like. Review collected by and hosted on G2.com.
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