Web+Center Features
What are the features of Web+Center?
Platform
- Customization
- User, Role, and Access Management
- Reporting
- Dashboards
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- Attachments/Screencasts
- Ticket Collaboration
- Customer/Contact Database
Communication Channels
- Customer Portal
- Email to Case
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Web+Center Categories on G2
Filter for Features
Platform
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. | Not enough data | |
Customization | Based on 11 Web+Center reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 92% (Based on 11 reviews) | |
User, Role, and Access Management | Based on 11 Web+Center reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 94% (Based on 11 reviews) | |
Integration | Integrates with other customer service software to improve support and enhance functionality | Not enough data | |
Reporting | Based on 13 Web+Center reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress | 76% (Based on 13 reviews) | |
Dashboards | Based on 14 Web+Center reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance | 74% (Based on 14 reviews) |
Ticket and Case Management
Ticket Creation User Experience | Based on 18 Web+Center reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket | 79% (Based on 18 reviews) | |
Ticket Response User Experience | Based on 18 Web+Center reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response | 80% (Based on 18 reviews) | |
Workflow | Based on 15 Web+Center reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions | 78% (Based on 15 reviews) | |
Automated Response | Respond to common requests with standard reply 16 reviewers of Web+Center have provided feedback on this feature. | 82% (Based on 16 reviews) | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) | Not enough data |
Attachments/Screencasts | Based on 14 Web+Center reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 77% (Based on 14 reviews) | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 15 Web+Center reviews. | 80% (Based on 15 reviews) | |
Customer/Contact Database | Based on 11 Web+Center reviews and verified by the G2 Product R&D team. Central repository for account and contact information | 76% (Based on 11 reviews) |
Communication Channels
Customer Portal | Based on 15 Web+Center reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | 81% (Based on 15 reviews) | |
Email to Case | Based on 12 Web+Center reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 83% (Based on 12 reviews) | |
Live Chat Support | Ability for customer service agents to communicate with customers via live chat to solve problems live | Not enough data | |
Social Media Integration | Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | Not enough data | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. | Not enough data |
Incident Management
Automate Ticket Routing | Routes tickets automatically to the appropriate user. | Not enough data | |
Ticket Prioritization | Prioritizes tickets based on factors configured by the user. | Not enough data | |
Ticket Notifications | Notifies the IT team when a ticket needs action. | Not enough data | |
Knowledge Base | Provides a forum for answers to common questions. | Not enough data | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. | Not enough data |
Reporting
Dashboards | Displays important metrics relating to performance. | Not enough data | |
Time Tracking | Tracks time worked on a ticket. | Not enough data | |
Surveys | Provides surveys to measure employee satisfaction. | Not enough data |
Access & Usability
Mobile | Enables access to service desk features via mobile device. | Not enough data | |
Self Service | Enables employees to view the status of their tickets. | Not enough data | |
Active Directory | Provides a directory of all users within an organization. | Not enough data | |
Multi-Channel Access | Enables access to service desk features through multiple channels such as email, phone, or the portal. | Not enough data |
