Wavity Help and Service Desk Pros and Cons

The flexibility. Wavitys team helps build out workflows based on your needs. The mobile app along with the web dashboard give users a easy way to submit tickets but submit them with the information our team needs to resolve on first touch. Review collected by and hosted on G2.com.

I haven't found anything yet. My team and end users rave about it. Review collected by and hosted on G2.com.

Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs. Review collected by and hosted on G2.com.

only minor issues were there initially but it was quickly addressed and resolved. Review collected by and hosted on G2.com.

Easy to use, automation bots works perfectly without lags. Review collected by and hosted on G2.com.

Initial issues were there but was fixed quickly by Wavity team Review collected by and hosted on G2.com.

Intuitive Interface and Robust Automation Review collected by and hosted on G2.com.

Occasional minor glitches requires attention. Review collected by and hosted on G2.com.

Streamlined ticket creation, Effective SLA management, Automated email notifications. Review collected by and hosted on G2.com.

Initial issues were promptly addressed by the Wavity team. Review collected by and hosted on G2.com.

Prompt and customizable automated email notifications, User-friendly and customizable interface. Review collected by and hosted on G2.com.

Minor problems were quickly resolved prior to full implementation. Review collected by and hosted on G2.com.

We have been using Wavity for 1-2 years, and I love it. It allows our team to stay on task, easily communicate through notes on tickets, and, most importantly, get work completed efficiently. We chose this software because it was cost-effective, but we kept using it because it was easy to use, configure and had a large community of support. Review collected by and hosted on G2.com.

None. I have no complaints about any of it. Review collected by and hosted on G2.com.

Automated notification, SLA Management, Editable interface and layout. Review collected by and hosted on G2.com.

No drawabacks, Wavity provides a straightforward and user-friendly ticketing tool. Review collected by and hosted on G2.com.

It is very easy-to-customize and easy-to-use software. Review collected by and hosted on G2.com.

Nothing that we found not to like so far. Review collected by and hosted on G2.com.

Effective Inventory Management, Allocation of Assets, User Acceptance and Returns, Workflow Automation Review collected by and hosted on G2.com.

No significant problems encountered; minor issues were promptly addressed Review collected by and hosted on G2.com.