Wavity Help and Service Desk Features
What are the features of Wavity Help and Service Desk?
Platform
- Mobile User Support
- Customization
- Integration
- Dashboards
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer/Contact Database
Communication Channels
- Customer Portal
- Email to Case
- Live Chat Support
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Wavity Help and Service Desk Categories on G2
Filter for Features
Platform
Mobile User Support | As reported in 14 Wavity Help and Service Desk reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 100% (Based on 14 reviews) | |
Customization | As reported in 13 Wavity Help and Service Desk reviews. Allows users to customize chat colors, text, logos, and branding. | 99% (Based on 13 reviews) | |
User, Role, and Access Management | As reported in 12 Wavity Help and Service Desk reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 100% (Based on 12 reviews) | |
Integration | As reported in 13 Wavity Help and Service Desk reviews. Integrates with other customer service software to improve support and enhance functionality | 99% (Based on 13 reviews) | |
Reporting | As reported in 13 Wavity Help and Service Desk reviews. Provides analytics tools that reveal important business metrics and track progress | 100% (Based on 13 reviews) | |
Dashboards | Displays important metrics relating to performance This feature was mentioned in 14 Wavity Help and Service Desk reviews. | 100% (Based on 14 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket This feature was mentioned in 17 Wavity Help and Service Desk reviews. | 100% (Based on 17 reviews) | |
Ticket Response User Experience | As reported in 17 Wavity Help and Service Desk reviews. User Experience of responding and receiving a response | 100% (Based on 17 reviews) | |
Workflow | Based on 17 Wavity Help and Service Desk reviews. Route tickets based on values of fields, changes to ticket status and time based conditions | 97% (Based on 17 reviews) | |
Automated Response | Respond to common requests with standard reply This feature was mentioned in 17 Wavity Help and Service Desk reviews. | 99% (Based on 17 reviews) | |
SLA Management | See feature definition | Based on 13 Wavity Help and Service Desk reviews. Offers tools for managing and tracking service-level agreements (SLAs) | 99% (Based on 13 reviews) |
Attachments/Screencasts | Documents and files can be attached to the ticket to communicate with customer issues/resolutions 16 reviewers of Wavity Help and Service Desk have provided feedback on this feature. | 98% (Based on 16 reviews) | |
Ticket Collaboration | Based on 17 Wavity Help and Service Desk reviews. Share and collaborate on tickets with multiple customer service representatives | 98% (Based on 17 reviews) | |
Customer/Contact Database | As reported in 16 Wavity Help and Service Desk reviews. Central repository for account and contact information | 97% (Based on 16 reviews) |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 17 Wavity Help and Service Desk reviews. | 98% (Based on 17 reviews) | |
Email to Case | Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 16 reviewers of Wavity Help and Service Desk have provided feedback on this feature. | 99% (Based on 16 reviews) | |
Live Chat Support | Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 14 Wavity Help and Service Desk reviews. | 96% (Based on 14 reviews) | |
Social Media Integration | Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | Not enough data | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. | Not enough data |
