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Wavity Help and Service Desk
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Wavity Help and Service Desk
By Wavity, Inc.
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4.9 out of 5 stars
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Wavity Help and Service Desk Reviews & Product Details - Page 3

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Wavity Help and Service Desk Overview

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What is Wavity Help and Service Desk?

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend.

Wavity Help and Service Desk Details
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Product Description

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are using ad-hoc homegrown solutions or solutions from the big guys. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend.

Seller Details
Seller
Wavity, Inc.
Year Founded
2016
HQ Location
San Jose, CA
Twitter
@WavityInc
36 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
AK
Overview Provided by:
Alekhya k

Recent Wavity Help and Service Desk Reviews

MS
Mike S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great product! Flexible and easy to use."
The flexibility. Wavitys team helps build out workflows based on your needs. The mobile app along with the web dashboard give users a easy way to s...
Read more
NP
Nirav P.Enterprise (> 1000 emp.)
5.0 out of 5
"A Straightforward and Reliable Helpdesk tool"
Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs.
Read more
SK
Sandeep K.Enterprise (> 1000 emp.)
5.0 out of 5
"Perfect tool for IT Help & Service desk solution."
Easy to use, automation bots works perfectly without lags.
Read more

Wavity Help and Service Desk Pricing

Standard
$12.00
1 Agent Per Month
Professional
$25.00
1 Agent Per Month
Enterprise
$40.00
1 Agent Per Month
See all 3 Wavity Help and Service Desk pricing levels
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Wavity Help and Service Desk Media

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28 Wavity Help and Service Desk Reviews

4.9 out of 5
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28 Wavity Help and Service Desk Reviews
4.9 out of 5
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Wavity Help and Service Desk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Wavity Help and Service DeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KM
Manager-IT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Wavity Help and Service Desk?

Wavity's flexibility and customizable, Easy to use with the user interface. Simple in understanding Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

There is no problem, and we did not find any error yet with the wavity Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Getting reports about which issue more problems are coming, and which system has got problems in high, systems error tracking, consolidated error reports user based and asset based. Review collected by and hosted on G2.com.

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MT
Mechanical Technical Lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Wavity Help and Service Desk?

IT Ticketing & Notification management. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Approval process can be made better with mail approval Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

It solving the quick ticketing process and easy connect Review collected by and hosted on G2.com.

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RA
Associate Technical Lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Very user friendly! Kudos to the team! Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Nothing! Everything looks Perfect. Does the Job well.. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Very quick with assigning the tickets to the concerned department and shows the updates! Review collected by and hosted on G2.com.

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Verified User in Renewables & Environment
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Wavity's flexibility and customization allow our orginization to streamline the application to our needs. The base software includes many modules that can be used by the organization. This allows multiple software to be replaced by one solution. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

The initial setup and configuration of the software can be overwhelming, thankfully the Wavity team has staff that can support you with the transition and can make changes to the software in lightning-speed turnaround. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Wavity is replacing our old Manage Engine software which has major issues with asset management records being sent to disposed and removing data. Having a solution that allows Service Tickets and Asset Management is going to allow us to improve on the entire ITIL process. Review collected by and hosted on G2.com.

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Ilensysit .
I
IT Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Wavity Help and Service Desk?

IT Ticketing tool and asset management and change management Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

HR Tool and accounts needs to have more options Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Mainly about the issue handly in IT Ticketing tool. Review collected by and hosted on G2.com.

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Verified User in Mechanical or Industrial Engineering
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Wavity Help and Service Desk?

It ticketing and notification management is good Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None as of now, it ticketing, tracking and approval is very good Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

It ticketing Review collected by and hosted on G2.com.

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AG
Technical Lead - Mechanical Design
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Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Ticket management and Leave management are the best Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Cost and long routing of processes & approvals Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Provides quick responses on the tickets and escalations Review collected by and hosted on G2.com.

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BG
Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Wavity was onboarded to replace our expensive IT help desk. We had a very smooth transition from our old application. We were able to quickly customize the application the way we needed it without requiring any assistance. I can work from my phone just as easily as my desktop. Wavity has amazing customer support. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

So far everything seems to be working fine. Looking forward to Wavity's Outlook integration. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Switching to this great ticketing tool, saved us more money, and allowed us to be more productive against our SLAs. Review collected by and hosted on G2.com.

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Wavity Help and Service Desk Categories on G2
Help Desk
Help Desk

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