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Wavity Help and Service Desk Reviews & Product Details - Page 2

Wavity Help and Service Desk Overview

What is Wavity Help and Service Desk?

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend.

Wavity Help and Service Desk Details
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Product Description

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are using ad-hoc homegrown solutions or solutions from the big guys. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend.


Seller Details
Year Founded
2016
HQ Location
San Jose, CA
Twitter
@WavityInc
36 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®

AK
Overview Provided by:

Recent Wavity Help and Service Desk Reviews

MS
Mike S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great product! Flexible and easy to use."
The flexibility. Wavitys team helps build out workflows based on your needs. The mobile app along with the web dashboard give users a easy way to s...
NP
Nirav P.Enterprise (> 1000 emp.)
5.0 out of 5
"A Straightforward and Reliable Helpdesk tool"
Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs.
SK
Sandeep K.Enterprise (> 1000 emp.)
5.0 out of 5
"Perfect tool for IT Help & Service desk solution."
Easy to use, automation bots works perfectly without lags.
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Wavity Help and Service Desk Media

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28 Wavity Help and Service Desk Reviews

4.9 out of 5
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28 Wavity Help and Service Desk Reviews
4.9 out of 5
28 Wavity Help and Service Desk Reviews
4.9 out of 5

Wavity Help and Service Desk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Wavity Help and Service DeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

User interface is very easy to use and we are able to quickly adapt to using Wavity Help and Service Desk. Also it is very customizable as we got the workflow as we wanted. Moreover, it is a value for money tool Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None. As it is zero code solution, any changes we need is instantly done. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Tracking tickets in email threads was a huge challenge, we wanted a solution which is complete and that can be customizable as per our requirements. We are happy using Wavity as it streamlines our entire support process. Review collected by and hosted on G2.com.

AB
DGM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Wavity Help and Service Desk tool is cost-effective in comparison of other tools, and implementation is also very easy.

Users are able to track their tickets and raise incidents very easily. Wavity Helpdesk tool has good analytics functions, which is very useful for managers to know the status easily and can make plans for further improvements related to their operational support.

IT Team can customize the tools based on the organization's needs.

The Tool is awesome, and employees can appreciate the support team once their Ticket is resolved by the support team. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None.. I think there are no such things available in the tool which can be disliked. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Wavity help and Service desk provides multiple types of benefits. Reporting and analytics functions will provide you with the overall picture of support, and through the customizable dashboard, employees can select and raise the tickets easily, with no extra manual effort required to know the status of tickets. The support Operation Team is able to meet the SLA and able to provide the best support in a timely manner. Review collected by and hosted on G2.com.

SS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

A modern ticketing tool with all features available.it is highly customizable as it is a zero code solution. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

We do not see any issues with the product so far.It is working as expected Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Earlier, we had a lot of communication issues, and hence there were problems. Now, everything is organized with the tool, and we can fetch as many reports as possible. Review collected by and hosted on G2.com.

RM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

This product has made our communications with our clients seamsless. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Not that I can think of right now, so far so good Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Communication, customer satisfaction & real-time notifications to take care of our requirements on a timely manner. Review collected by and hosted on G2.com.

BC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Automated notification, SLA Management, Customizable reports, Good interface Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Can't think of any currently, will recommend this tool as it is easy to use and loaded with features. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

We were looking for a modern help and service desk tool which can streamline and make our ticketing process efficient. Wavity does it perfectly. Review collected by and hosted on G2.com.

RB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Wavity is a highly usable ticketing system using a mobile and web interface. It is very flexible in accommodating numerous and frequent changes that are needed in the mortgage industry. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

No out-of-box integration with other financial applications. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

It helps me manage all my client requests. Review collected by and hosted on G2.com.

PA
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Wavity Help and Service Desk?

We at Saadhikar consulting using Wavity to raise tickets when customer calls up board number for their queries. The app is very easy to use and track the progress. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Nothing as such. Till date we are happy with the app in fulfilling the required requirements Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

As an Insurance consulting firm, we receive customers services requests. Earlier managing these at one single point has become unmanageable. Now we are able to track and monitor the entire process right from receiving the call to closing the ticket. Review collected by and hosted on G2.com.

Sunny S.
SS
Broker
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

The user interface of Wavity tool is very simple and easy to work with. Training our staff on this tool has been very simple. There are several applications included that have been easy to implement. We use the tool for employee benefits tracking for our clients employees. The Wavity support team is always quick to help and we have been enjoying great experience. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

So far we did not get any major issues with the implementation and usage. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Wavity's native Mobile application & Dashboard are most user friendly & easy to use. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None, as we are using this for our external customer needs. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Ticket Management helps us resolve our customers accounting related issues Review collected by and hosted on G2.com.

PK
Design Engineer II
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Wavity Help and Service Desk?

IT ticketing service is Fast. Ease to use the tool with out any delay in timing. Faster response after raising the ticket and can get the updates immediately. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Nothing much to address as per my usage. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

IT ticket resolving and checking daily activities. Review collected by and hosted on G2.com.