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Wavity Help and Service Desk
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Wavity Help and Service Desk
By Wavity, Inc.
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4.9 out of 5 stars
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Wavity Help and Service Desk Reviews & Product Details

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NK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Streamlined ticket creation, Effective SLA management, Automated email notifications. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Initial issues were promptly addressed by the Wavity team. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Adaptable and Intuitive User Interface and SLA custmization email notification. Review collected by and hosted on G2.com.

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Wavity Help and Service Desk Overview

Editedit
What is Wavity Help and Service Desk?

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend.

Wavity Help and Service Desk Details
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Wavity Help and Service Desk Community
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Product Description

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are using ad-hoc homegrown solutions or solutions from the big guys. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend.

Seller Details
Seller
Wavity, Inc.
Year Founded
2016
HQ Location
San Jose, CA
Twitter
@WavityInc
36 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
AK
Overview Provided by:
Alekhya k

Recent Wavity Help and Service Desk Reviews

MS
Mike S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great product! Flexible and easy to use."
The flexibility. Wavitys team helps build out workflows based on your needs. The mobile app along with the web dashboard give users a easy way to s...
Read more
NP
Nirav P.Enterprise (> 1000 emp.)
5.0 out of 5
"A Straightforward and Reliable Helpdesk tool"
Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs.
Read more
SK
Sandeep K.Enterprise (> 1000 emp.)
5.0 out of 5
"Perfect tool for IT Help & Service desk solution."
Easy to use, automation bots works perfectly without lags.
Read more

Wavity Help and Service Desk Pricing

Standard
$12.00
1 Agent Per Month
Professional
$25.00
1 Agent Per Month
Enterprise
$40.00
1 Agent Per Month
See all 3 Wavity Help and Service Desk pricing levels
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Wavity Help and Service Desk Media

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27 out of 28 Total Reviews for Wavity Help and Service Desk

4.9 out of 5
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27 out of 28 Total Reviews for Wavity Help and Service Desk
4.9 out of 5
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27 out of 28 Total Reviews for Wavity Help and Service Desk
4.9 out of 5
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Wavity Help and Service Desk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons

Overall Review Sentiment for Wavity Help and Service DeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MS
Sr Manager of IT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Wavity Help and Service Desk?

The flexibility. Wavitys team helps build out workflows based on your needs. The mobile app along with the web dashboard give users a easy way to submit tickets but submit them with the information our team needs to resolve on first touch. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

I haven't found anything yet. My team and end users rave about it. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Helping organize the ticket submissions that gives my team the information needed on creation to properly support.

For the IT team it allows them to build their own dashboard to view their queues and assigned tickets. Review collected by and hosted on G2.com.

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NP
Assistant Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

only minor issues were there initially but it was quickly addressed and resolved. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

We need as a streamline Ticketing solution with customization & wavity was able to provide us solution which we needed Review collected by and hosted on G2.com.

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SK
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Easy to use, automation bots works perfectly without lags. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Initial issues were there but was fixed quickly by Wavity team Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Wavity provided a easy to use and customizable solution which streamlined our ticketing process for better Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Intuitive Interface and Robust Automation Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Occasional minor glitches requires attention. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

We was looking for best solution for IT operations with unique work flow and wavity is very helpful in providing us customisable solution based on our work flow. Review collected by and hosted on G2.com.

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HK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Prompt and customizable automated email notifications, User-friendly and customizable interface. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Minor problems were quickly resolved prior to full implementation. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Workflow automation is customizable to suit our requirements. Review collected by and hosted on G2.com.

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KJ
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

We have been using Wavity for 1-2 years, and I love it. It allows our team to stay on task, easily communicate through notes on tickets, and, most importantly, get work completed efficiently. We chose this software because it was cost-effective, but we kept using it because it was easy to use, configure and had a large community of support. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None. I have no complaints about any of it. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

We use Wavity as our primary customer support platform, handling all incoming inquiries from our customers through email, phone, etc. Wavity is used daily by our customer support team to manage and respond to customer requests.

We also use the Wavity knowledge base and a self-service portal to provide our customers with the resources and information they need to resolve issues independently. The ability to create custom macros and automation helps us respond to common inquiries quickly and efficiently. Review collected by and hosted on G2.com.

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RA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Automated notification, SLA Management, Editable interface and layout. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

No drawabacks, Wavity provides a straightforward and user-friendly ticketing tool. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Our need for a contemporary help and service desk tool aligning precisely with our requirements led us to Wavity, which perfectly fulfills our expectations. Review collected by and hosted on G2.com.

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Max C.
MC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

It is very easy-to-customize and easy-to-use software. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

Nothing that we found not to like so far. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Interacting with our customers. Review collected by and hosted on G2.com.

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Verified User in Consulting
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

Effective Inventory Management, Allocation of Assets, User Acceptance and Returns, Workflow Automation Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

No significant problems encountered; minor issues were promptly addressed Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Before, it was hard to handle many assets using Excel. But now, Wavity has made managing our assets much easier. Review collected by and hosted on G2.com.

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RD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wavity Help and Service Desk?

User interface is very easy to use and we are able to quickly adapt to using Wavity Help and Service Desk. Also it is very customizable as we got the workflow as we wanted. Moreover, it is a value for money tool Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

None. As it is zero code solution, any changes we need is instantly done. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

Tracking tickets in email threads was a huge challenge, we wanted a solution which is complete and that can be customizable as per our requirements. We are happy using Wavity as it streamlines our entire support process. Review collected by and hosted on G2.com.

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Wavity Help and Service Desk Categories on G2
Help Desk
Help Desk

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