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I am a huge fan of Ware2Go. After having worked with several different 3PLs, it's my firm belief that they are the best in the business. We ship thousands of orders with them a week, and we consistently see both unmatched accuracy and speed to delivery. The leadership team is strong, helpful, and accommodating to our needs. Review collected by and hosted on G2.com.
Occasionally there are mispicks, but the team is always fast to correct them. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for Ware2Go
Overall Review Sentiment for Ware2Go
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Ware2Go has been a great 3PL solutions partner since our Americas launch in June 2020. They work hard to provide effective customer experiences. They think ahead to offer new warehousing and shipping solutions, and they simply make our job easier. Review collected by and hosted on G2.com.
We cannot offer any dislikes about Ware2Go, and are very pleased with their service. If we identify any challenge on a given day, they take immediate steps to remedy this. Review collected by and hosted on G2.com.
I love that I'm not stressed about orders shipping out on time or mis-picks or lost inventory. So far they have provided CastleWare Baby with excellent service. Communication is fast and efficient. The platform is easy to learn, set up and maneuver through. I trust them which is simply amazing in this day and age of 3PL services. Review collected by and hosted on G2.com.
A little expensive but worth the extra cost so far. If they can keep their current level of service up then I'm fine with it. Review collected by and hosted on G2.com.
Ware2Go is really a game-changing service. It makes warehousing and fulfillment amazingly do-able, and there are plenty of tools and support to make the service operate the way you need it to for your business. Review collected by and hosted on G2.com.
As for the negatives, it's the same as using any UPS service - unpredictable mistakes can happen and there's nothing you can do to avoid it. But that's kind of how it is with shipping/order fulfillment Review collected by and hosted on G2.com.
Ware2Go is an exceptional platform that has enabled ALOHA to scale rapidly while providing best in-class service to our shoppers. Our customers consistently rave about how fast their orders arrive, and how our entire D2C fulfillment leaves no carbon footprint through our partnership with W2G. We have used other 3PL options in the past, and found that when customer experience matters, you need to go with the best. Review collected by and hosted on G2.com.
Ware2Go is a great platform and professional at every level but is more expensive than some of the options we have used in the past. While very fair, we have come to realize that the cost is worth the consistency in rapid 1-2 day deliveries and exceptional customer service. Review collected by and hosted on G2.com.
We use Ware2Go to track our inventory in real-time. It makes it easy to manage our products and US orders as we currently do not have our inventory and accounting integrated with Shopify. Review collected by and hosted on G2.com.
We have had issues with this platform and shipments in the past. Occasionally there are errors with our US shipments such as duplicate orders being sent, damaged in transit, or items missing from the order. Review collected by and hosted on G2.com.
Great service and flexible team. Everyone seems to be available and they understand the value of cultivating a customer relationship. Review collected by and hosted on G2.com.
The online portal is a little clunky. I wish the inventory reporting is something that I could better customize to meet my needs. Review collected by and hosted on G2.com.
I enjoy the collaborative nature of our relationship. The level of care and customer service is incredible. Review collected by and hosted on G2.com.
There are no glaring negative aspects that come to mind. Review collected by and hosted on G2.com.
W2G see their customers as true partners, there to support as our busienss grows Review collected by and hosted on G2.com.
Sometimes account service is a bit stretched, nothing unexpected for a business growing so fast. Review collected by and hosted on G2.com.
They use UPS which is better than most options. Their onboarding and support team is very helpful and responsive. Review collected by and hosted on G2.com.
I would like to see the actual shipping cost at the time of shipment rather than relying on the rate cards and "guessing". Review collected by and hosted on G2.com.
Their multiple DC/warehouse location options are vitally important for our distribution. Having the ability to cover the US w/only using 3 of their warehouses has been a great cost saver for us. Plus, we know, as we expand our market footprint they have other locations to support our growth. Review collected by and hosted on G2.com.
One drawback would be they don't provide a client support manager to your account. They use one general "support" email so you don't ever seem to get the same support person and you end up with a couple of people trying to get you answers. However, when we do reach out to "support" their team is extremely professional and helpful in getting any question answered or problem resolved. Review collected by and hosted on G2.com.
