Thank you, Huilnar, for your review of WaitWell. We are so glad to hear that you find WaitWell easy to use. Please reach out to your account manager - we can show you very easily how to find a closed ticket in the ticket log and add it back to the queue - it's quite simple and can be done in just a few clicks.

Hello Laura. Thanks for your positive review of WaitWell. We can certainly help you to narrow down the services further. Just ask your admin to reach out the assigned account manager and they can walk you through how to add more service types, queues or categories.

Thank you for your feedback about WaitWell. It's great to hear that you find it intuitive and that the transition from your previous queue management system was smooth. If you haven't already, please be sure to let your account manager know that the auto-closure feature of the queue isn't working optimally. Sometimes it's a bit of an experiment to find the best approach for each service location as there are a couple of different approaches we can use when looking to auto-close a queue to ensure all customers in line can be served before closing time.

Thank you for taking the time to share your feedback, Nhat! We are so glad that WaitWell is helping to streamline how students on your campus access student services.

Thanks for the feedback. We are so glad to hear that WaitWell is helping to keep your queues organized. Making it easier for students to access services on campus (or virtually) is our mission. We really appreciate you choosing WaitWell.

Thanks for your kind words about WaitWell. We really appreciate and value the early customers who came to us during COVID and we are so happy that WaitWell continues to add value for your clinic. I believe we developed the Passcode feature for you to solve the problem you had with patients checking in from home when you wanted them to be onsite before they could check in. Thanks for your ongoing support of WaitWell.

Hello Kimberly. Thanks so much for taking the time to leave WaitWell a review on G2. We are so happy that WaitWell has helped you to manage your clients wait times. The wait time algorithm does become more accurate with time. Be sure to bring it up with your dedicated account manager, though. Dave will have some creative solutions for communicating wait times to customers.

Thanks for taking the time to leave a review. We are so glad to hear that WaitWell is helping to keep your service location organized during peak times. This is exactly the problem WaitWell was created to solve. Please feel free to reach out to your dedicated account manager if you need a bit more training on how to make appointments and set up availability for multiple service providers.

Hello JinHee. Thanks for your kind words about WaitWell. Your comment about appreciating that you know what service a customer wants before you call them to the counter is so important because we hear it from agents all the time. It really helps to ensure customers are being taken care of by the agent best suited to help them, which really helps to reduce both service times and wait times.

Thanks so much for taking the time to share your experience with using WaitWell. We look forward to expanding into more locations so we can take the pain out of waiting for more people. We have recently unveiled our third virtual meeting integration as well, so we are working on providing more people with the option to complete services they normally do in-person with a virtual meeting instead. Here's an article that provides an overview of the new Teams integration.