WaitWell Reviews & Product Details

I like how organized and smooth WaitWell makes serving our clients. Clients appreciate not having to stand in line waiting, which improves our service efficiency. The HOLD feature is great because it allows clients to come back and know their name will be called again. I also find it useful that we can put notes for clients to assist the next clerk helping them. It's handy that clerks can see what service a client wants, so they don't waste time calling clients who need someone specific. WaitWell helps us prioritize, especially for documents that have already been paid for and are just waiting to be picked up. I also found the setup extremely easy and the system itself easy to use. Review collected by and hosted on G2.com.

There is nothing that I dislike about WaitWell Review collected by and hosted on G2.com.

WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely via the web, or the staff serving the guest navigating the Admin view WaitWell allows for efficient and organized service. Having a staff app has allowed for managers who are working the floor, to have the ability watch and monitor our location or other locations easily. Should a manager or administrator be out of the office and need to close down a que, or location the staff app allows us to easily do so from our cell phone wherever we are. Having a software that is constantly improving and growing such as WaitWell, provides a peace of mind to administrators and Senior leadership; as we are constantly evolving to meet our guests needs as the university grows, having a software that is specifically built out and customized to meet our needs is awesome! Review collected by and hosted on G2.com.

Being a newer software at times we have encountered minor software glitches such as audio cues not being functional. I will say WaitWell staff both Customer Relationship Managers, and the Software Development Team are very responsive and usually fix any issues within 1-2 business days! Review collected by and hosted on G2.com.

I like the flexibility of WaitWell and the configuration of it. They have a thing called sandbox where you can kind of play around in it before you go live, and it's just really nice to be able to play around with the settings and the different locations to make sure it's absolutely configured how you want it to be. It's also super simple to use. They help you get everything set up at WaitWell during the onboarding and are there to make sure you are comfortable, but then you have full access to make modifications to that configuration after you go live, which is really nice. Review collected by and hosted on G2.com.

I've had a little bit of an issue with getting notifications on our desktop when someone new enters the queue. It does have a really nice feature that it'll email you if there's people waiting. But I've had a little bit of an issue with getting that one setting, the notification setting. That may be more of a me issue than a Waitwell issue though. Review collected by and hosted on G2.com.

I have used it as an admin and as an agent. As an agent, the training to use it was very simple. Also, it is intuitive to use, which even for someone who is not a tech expert, results into an easy engagement.

Now, as an admin, the level of customization is truly outstanding, and it translated into what we wanted our students to see. Review collected by and hosted on G2.com.

We haven't been able to integrate outlook calendar to waitwell (might be a problem on our end), but being able to download or upload calendar settings from one to another, would be an additional nice option. Review collected by and hosted on G2.com.

I like how quick deployment was within our team. They adopted it very quickly and it accelerated our ability to get welcome calls handled by our project management team in a timely manner. Review collected by and hosted on G2.com.

I dont like the custom field limitations in WaitWell. We can only have a certain number of custom questions/fields for queues. You cannot change the fields or reorder them without affecting your historical data. I know its not a CRM or a platform tailored to that, but it would be nice to have some flexibility there. Review collected by and hosted on G2.com.

Waitwell is extremely user friendly. It is easy to get set up, for staff to use, and especially for clients to use. We have been so happy with the support provided by the team at Waitwell too. They are exceptionally responsive and supportive. Review collected by and hosted on G2.com.

The only things I would say I dislike are a couple minor tweaks we would like to see developed, but Waitwell never said no just that it would be a larger project because it involves coding. They're always open to feedback though. Review collected by and hosted on G2.com.

How user friendly the interface is for someone to set up their schedule. I also like how i can see all my teams scheduled openings for meetings as well as who they are meeting with. The queue is also easy to use. Review collected by and hosted on G2.com.

it would be nice if when a client/student books an appointment with me for a virtual meeting it would auto send out an email to them saying they can expect a meeting prior to the meeting.

There really isnt a lot i can complain about, ive enjoyed using waitwell. Review collected by and hosted on G2.com.

We brought WaitWell in when covid hit and it has been with us ever since. 3 times a year we go through super busy periods that allow us to manage the coming and goings of customers, having a hold option is wonderful, and having appointments show up and allowing them to check in has been good! We have certainly found it useful and will continue using this for years to come. It's nice that WaitWell continues to update and bring out new features and ideas for us to implement. Review collected by and hosted on G2.com.

Updating the settings can be a bit of a challenge if you are not sure where something belongs. I have not been able to find any tutorials that walk you through certain things - it would be nice to have those versus having to email someone and wait for their response. Review collected by and hosted on G2.com.

I like how easy it is for students to book their appointments. It's very easy to understand how to use it from a student perspective. Review collected by and hosted on G2.com.

Sometimes when I'm doing other work, I can't always monitor the queue so if a student doesn't come to the office I won't know they were ever there until it's too late. A simple notification that could pop up even when I'm using other applications would go a long way. Review collected by and hosted on G2.com.

I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical and logistical issues, and efficiently locate students when their number is called. The integration with Outlook calendars, particularly the support for recurring appointments, is a significant improvement over our previous queuing software, making scheduling reliable. The transition from Qflow to WaitWell was relatively smooth, with issues being resolved promptly thanks to the responsive support team. The local availability in Alberta, modular building capabilities, and improved communication with students, coupled with excellent customer service, were also major factors after conducting an extensive options analysis, which led us to conclude that WaitWell was the best fit for our needs. Review collected by and hosted on G2.com.

I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria required by various service points. Additionally, integration with other essential software like PeopleSoft is an option, but not one that our organization thought necessary at this time duplicates some processes. We currently only have it synced with Outlook calendars. Review collected by and hosted on G2.com.