WaitWell Reviews & Product Details

WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences.

Product Website

Seller

WaitWell Inc.

Discussions

WaitWell Community

Languages Supported

Arabic, German, English, French, Punjabi, Somali, Spanish, Ukrainian, Chinese (Simplified)

Overview by

Shannon Vander Meulen (Co-Founder and Chief Marketing Officer)

Pricing

Pricing provided by WaitWell.

WaitWell Starter

Starting at $29.00

Per Month

View More Pricing Information

WaitWell Integrations

(4)

Verified by WaitWell

WaitWell Media

WaitWell Demo - Let customers join by mobile device, kiosk or website

You choose how you want customers to join your queue. - Let customers view current wait times and join the line from home? - Have visitors scan a QR code on site and join the line using their mobile devices? - Join the line using an on-site kiosk (we can provide the hardware or show you ho...

WaitWell Demo - Find the right service right away

Waitwell’s service locator map helps customers quickly find the closest and most convenient service location while intelligently balancing demand across sites to reduce congestion and improve overall flow.

WaitWell Demo - Appointment of Walk-Ins? Manage them both from one screen

View appointments and walk-ins from one simple screen. Fill no-show and late cancel appointment slots with walk-ins to serve more customers daily.

WaitWell Demo - Service Reports and Analytics

Get powerful insights into wait times, balk rates, service volumes and service times by location, service type or service provider.

WaitWell Demo - Instant insights into service operations

WaitWell's unique service dashboard lets you see how service is going at any location. Or use our Master Dashboard to view location statistics at all locations, in real-time.

WaitWell Demo - Waillo insights and chat

Waillo understands what customers are asking, helps them reach the right place faster, and gives your team insights they can actually use, inside WaitWell.

See WaitWell in action

Official Downloads

(5)

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Interactive Demo

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Yasmin Eloise E.

Registry Clerk

Small-Business (50 or fewer emp.)

2/16/2024

"SO CONVENIENT"

5/5

What do you like best about WaitWell?

As someone working in the Registry it is soo easy to use it helps categorizing services which makes it easy for us to help. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I just wish they can add more service like if doing Motor Vehicle we can sub category it as Licence or Renewal or Registration for first time other than that all is good! Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Hello Yasmin. Thanks for taking the time to leave this review. We can certainly help with segmenting the services with queues, categories and service types. As long as you aren't having people join by SMS, it's possible to add as many service types as you like. Feel free to have your admin reach out to the account manager (just click on Account in the left side nav and then select "Chat with Support") for help with this. It can be very beneficial to have services segmented so that more senior agents can focus on more advanced services and agents with less experience can take care of simpler transactions such as renewing a plate or printing a driver abstract.

Mukti P.

Registry agent

Small-Business (50 or fewer emp.)

2/16/2024

"Amazing software"

5/5

What do you like best about WaitWell?

It's gives actual timeline and makes the waiting so much easier.saves a lot of time.

Our clients always boast about this service we have as they get real time updates. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

It lag at times and sometimes the name disappears on the portal. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Hello Mukti. Thank you for your feedback about WaitWell. I'm so glad to hear that customers are happy with the convenience that WaitWell offers them. When names disappear from the queue, it is always because an agent closed the ticket or the customer cancelled it themselves. It's actually possible to see what happened to each ticket by clicking on the "Ticket" tab in the left-hand nav (if you have access). You can search for the ticket by name and then open it to see what stage it is in. You can reactive a ticket that has been closed, if you have the appropriate permission level. This is a really common user error - people often click buttons without thinking or understanding. We are definitely working on our UX to hopefully reduce the number of clients who exit the queue accidentally.

Svitlana S.

Analyst/Quality Control

Small-Business (50 or fewer emp.)

12/12/2023

"Awesome application for line managment"

5/5

What do you like best about WaitWell?

Had the opportunity to work with Wait Well when worked in Registry office, and really enjoyed this experience of the way it helps organize lines and make customers more happy.

Wait Well have very user-friendly interface that easy to use both for staff and visitors.

Intuitive design with great color solutions make working with application quick and help to reduce wait times for clients, staff that can provide not all services can see take just clients that have some specific needs.

Really good perfomance, user friendly with real-time tracking and notification contribute well oranized queuing process.

Good for staff and customers Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Didn't have any issues working with Wait Well Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Thank you, Svitlana for your positive review. We are happy to hear that you found WaitWell intuitive and easy to use.

SHENIAH H.

Small-Business (50 or fewer emp.)

2/22/2024

"AMAZING"

5/5

What do you like best about WaitWell?

Its so helpful with big line ups, helps clients save time Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Old people get confused, or those without current techology Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Hello Sheniah. Thanks for taking the time to leave this review. Making the platform accessible to all people, including elderly people, people who have low levels of literacy with technology and people with visual impairments, is a huge priority for us. It often helps to have a self-service kiosk and a digital display that flashes the name of the next customer while also reading it out and telling the customer which desk to go to really helps a lot with this. If this is something you are interested in, please reach out to your account manager to talk about how to turn on this functionality, possibly even using hardware you currently have in your office.

Verified User in Law Enforcement

Enterprise (> 1000 emp.)

3/26/2024

"Administrator"

4.5/5

What do you like best about WaitWell?

I love how the app can be configured to meet your organization's specific needs. It is highly self-intuitive and allows staff to self-learn and develop their processes. Customer support has been fantastic, but underutilized because the app's quality doesn't require much support. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I have yet to experience any downside. Theres nothing to dislike! Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Every service organization has a unique workflow, so WaitWell seeks to be highly configurable. We are so happy to hear that the customer support has been great and that you have been able to figure out the software on your own. Thanks for taking the time to leave this review.

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

2/26/2024

"Above and beyond product and customer service"

4.5/5

What do you like best about WaitWell?

We were intrigued by the capability of WaitWell as soon as we read about it and are continually impressed every step of the way. The fluidity and versaitility of the system is exceptional. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

There is a big of a learning curve due to all of the features but the customer support we received from our first line of contact, Mr. Campbell has put us at ease and made it easy to secure team buy-in. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Thanks you for taking the time to share your experience with WaitWell on G2. It's true that our platform has a lot of functionality, which requires a lot of features. I'm so glad to hear that your account manager has been able to work closely with you to ensure that WaitWell perfectly matches your service workflow.

Verified User in Higher Education

Enterprise (> 1000 emp.)

12/11/2023

"Effortless Scheduling and Stellar Support"

5/5

What do you like best about WaitWell?

The queue management and appointment scheduling solution is very user-friendly. It stands out for its intuitive interface, making it easy for both staff and clients to navigate. This ease of use significantly reduces the time spent on managing schedules, making it a highly efficient tool for any organization. Our onboarding and implementation process was great!

Another area where WaitWell excels is in its customer support. The team is highly responsive and knowledgeable, ensuring that any queries or issues are addressed promptly and effectively. Whether it's a technical question or a request for guidance on using a specific feature, the support team demonstrates both professionalism and expertise. This level of support is invaluable, especially when integrating a new system into an organization's operations.

Overall, WaitWell is an excellent choice for organizations looking to streamline their scheduling process. Its user-friendliness, combined with outstanding customer support, makes it not just a tool, but a valuable asset for efficient and effective time management. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

None. We have been pleased with WaitWell. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Thank you for your review of WaitWell. We are glad to hear that you find the interface intuitive for both staff and clients.

Dominic L.

Enterprise (> 1000 emp.)

2/26/2024

"Wonderful for appointements and busy days"

5/5

What do you like best about WaitWell?

You never skip a customer that you didn't see, help with our customer experience Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Noting its been an adaptation but when you know how to use it its wonderful Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Dominic, thanks so much for taking the time to leave this review. You are right to say that the change from a physical lineup to a virtual queue does require some adapting. It's great to hear that customers are appreciating the convenience of being able to shop while they wait.

Hiulnar N.

English and German tutor, part-time

Small-Business (50 or fewer emp.)

2/25/2024

"Very convenient for customers waiting in the line for services. You can time signing in beforehand."

4.5/5

What do you like best about WaitWell?

It's very easy to use and saves time both for customers and clerks Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

When you delete the name by accident you can't get it back in the queue Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Thank you, Huilnar, for your review of WaitWell. We are so glad to hear that you find WaitWell easy to use. Please reach out to your account manager - we can show you very easily how to find a closed ticket in the ticket log and add it back to the queue - it's quite simple and can be done in just a few clicks.

Laura R.

Small-Business (50 or fewer emp.)

2/15/2024

"Wait well experience"

5/5

What do you like best about WaitWell?

Wait well is so easy to use. I like that it shows what services clients are here for so the appropriate person can call them up. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Not being about to narrow the services down father Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Hello Laura. Thanks for your positive review of WaitWell. We can certainly help you to narrow down the services further. Just ask your admin to reach out the assigned account manager and they can walk you through how to add more service types, queues or categories.