We've been using Vivantio for 4 years now, it's easy to setup and we are still learning new functionality daily. The support team are brilliant and are really quick to get back to you. Review collected by and hosted on G2.com.
I can't think of anything, it's a great product! Review collected by and hosted on G2.com.
290 out of 291 Total Reviews for Vivantio
Overall Review Sentiment for Vivantio
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I like how easy it is to use, I immediately jumped straight into it with very limited training and it was so simple to use. I like how customizable it is you can have different dashboards and create multiple different reports as well as adding in engineer reports directly to the system. I enjoy the eas of updating tickets. I use the system daily and helps keep me on top of tickets so customers stay up today and is customer support focused. I easily integrated into the system from using different types of software it is by far the easiest i have ever used. It is easy to implement your own changes. Review collected by and hosted on G2.com.
It looks a little outdated in comparision to the likes of Jira / Service Now platforms, can be a little clunky Review collected by and hosted on G2.com.
The employee's at Vivantio are friendly and extremely knowledgeable. They're always happy to help with queries regarding setup on the helpdesk. They help create a personalised experience for any business that purchase their service. Review collected by and hosted on G2.com.
The backend of Vivantio can sometimes be a little complex and hard to navigate. There is a learning curve to understanding where to find settings and sometimes customising area's of the helpdesk can take a while. Review collected by and hosted on G2.com.
The part I like best is that the application is cloud based so I can focus on using the app vs fixing the app. The other item that is critical is its integration with email allowing customers to enter helpdesk tickets by send an email. This is vivantio's most critical feature in my environment. Review collected by and hosted on G2.com.
I am not super happy with Flex. I try to use it but end up reverting to the classic format especially when things get busy. Review collected by and hosted on G2.com.
What I like best about Vivantio, it has the ability to do almost anything I need it to do. Alot of other ITSM's we researched were limited in terms of what was able to be configured. As long as you have the time, you can set Vivantio up to do almost anything. Their customer support is great. Review collected by and hosted on G2.com.
What I dislike about Vivantio, nothing really. I only wish I had the time to configure the tool properly to do all I need it to do. That's not really a shortcoming of the product, it's more a "me" issue. Review collected by and hosted on G2.com.
I inherited our Vivantio deployment when I took up my current role nearly 3 years ago - initial experiences were mixed, but their support team and our account manager have always been responsive and useful. In that time we've rebuilt a lot of what was setup originally to have it suit our needs more effectively - portions of which have been done with Vivantio's project/services team who have consistently impressed. Review collected by and hosted on G2.com.
The administrative UX takes some getting used to, and there's areas that could benefit from a fresh perspective and reasonable devtime/test budget to overhaul. Review collected by and hosted on G2.com.
The Vivantio system itself is very easy to use once you've familiarised yourself with the layout. It is also very configurable in-house, which allows us to adapt it quickly to a fast-changing environment.
For me though, the USP for Vivantio is their customer support - it's first class. If you need to configure the system in a certain way, or refine a rule, or modify how an area behaves, or well, anything really, Vivantio customer support is really, really responsive. I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often, and with such reliability. Review collected by and hosted on G2.com.
From our organisation's perspective, there doesn't seem to be an obvious downside to using Vivantio. Review collected by and hosted on G2.com.
Proactive Updates: The company has been diligent in rolling out regular updates that have significantly improved the product's performance and user experience.
Bug/Limitation Fixes: Initial bugs and limitation issues have been effectively addressed, enhancing the product's overall usability.
Customer Support: The customer support team is responsive, knowledgeable, and committed to promptly resolving issues.
New Features: The addition of new features and enhancements demonstrates the company's commitment to continuous improvement and user satisfaction.
User Experience: The overall user experience has greatly improved, making the product much more enjoyable and efficient to use. Review collected by and hosted on G2.com.
Initial Issues: When we first started using Vivantio, we encountered several bugs and limitations that hindered our experience.
Feature Stability: Some initially advertised features didn't function correctly when using other features, and these limitations were not expressed beforehand.
Learning Curve: The initial learning curve was difficult due to the bugs and limitation issues, making it difficult to fully utilize the product right away. Review collected by and hosted on G2.com.
What I like is that the system can be catered to our needs. From how we enter data to how we pull reports. Review collected by and hosted on G2.com.
It I could change one thing would be to be able to add a ticket from the portal where I check my tickets. Thsi would reduce the time going from one page to another. Review collected by and hosted on G2.com.
Vivantio delivers a highly effective solution that excels in usability and feature richness. Its intuitive design, coupled with powerful tools and capabilities, makes it a top choice for organizations seeking a dependable and easy-to-manage platform. Whether you’re a small business or a large enterprise, Vivantio’s thoughtful features and user-friendly approach will likely meet—and exceed—your expectations. Review collected by and hosted on G2.com.
Although Vivantio supports various integrations, the process for connecting with external systems can sometimes be complex and require significant setup effort. Simplifying the integration process or offering more out-of-the-box connectors could streamline workflows and reduce the time spent on configuration. Review collected by and hosted on G2.com.
Vivantio is used for logging and managing customer interactions with regard to technical issues, engineer site visits, SLA times, etc and it does this adequately. Review collected by and hosted on G2.com.
Recalling saved emails, documents etc requires download, an attachment preview facility would be useful in finding the required items Review collected by and hosted on G2.com.
