Top Rated VisualSP Alternatives
VisualSP is incredible for just-in-time software training for browser based tools, enabling scale adoption. It also works well for onboarding and maintenance notifications. Also, the company is responsive and support is excellent. Review collected by and hosted on G2.com.
There are two limitations. One, the tool is for the browser only, although it can be used on almost any app in the browswer, either a Microsoft tool such as Dynamics or SharePoint or your custom software. Two, the same as any tool in this space, keeping all training content up to date is challenging. There is a bit of a learning curve to use the tool, but given how many features and options it has that is probably inevitable. Review collected by and hosted on G2.com.
22 out of 23 Total Reviews for VisualSP
Overall Review Sentiment for VisualSP
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VisualSP has been a great tool to provide better context within all of our commonly used Office 365 applications. We had initially integrated the software within our Microsoft Dynamics environment. Still, we saw the value it was providing and branched out to a range of other Microsoft applications that have helped provide effective tutorials and walkthroughs for our processes. Eric and Amanda have also been pivotal in providing support and sharing knowledge on Visual SP. The daily office hours provided by VisualSP have also enabled us with a space to seek advice and better understand how to create useful help items that directly benefit our user experience. Review collected by and hosted on G2.com.
The software can be slightly inconsistent at times with help item placement but overall this has been resolved by the team at Visual SP on a consistent basis Review collected by and hosted on G2.com.
The ability to create your own content as well as have a collection of ready made items. Review collected by and hosted on G2.com.
The only downside we have encountered is that is doesn't integrate with the client applications, but given how useful it is on the browser that is a small price to pay. Review collected by and hosted on G2.com.
The product was super easy to deploy and just started working. We found the pre-canned set of training modules especially useful. Our previous experience with DAP solutions has shown that considerable effort goes into content creation. When the content is already prepped, the level of effort for starting up and maintaining VisualSP drops to next to nothing. We have used competitive DAP solutions before switching to VisualSP and found the ease of use, maintenance, content creation, and support a breath of fresh air. The solution is well-architected, well-designed, streamlined, reasonably-priced, and comes with tons of content. What's not to like? Review collected by and hosted on G2.com.
Have not found anything about this product that I don't like. Review collected by and hosted on G2.com.
The fact that it remains hidden yet available at all times for me to use the help when I need it. I love how help content is easily searchable and relevant to what I am looking at on the screen. Review collected by and hosted on G2.com.
I hope the app can display content with other on-cloud apps that are may not be widely used like Office or Salesforce \ Dynamics. With cloud-based apps, I have to keep the browser open or apps open to leverage the help thus hoping there is a way to access help without launching the browser. Review collected by and hosted on G2.com.
With the planned rollout of our new digital collaboration world, we wanted to enable our users to self-help. We identified following criteria:
○ Low operating costs
○ Use of available Microsoft learning/help content in real time
○ Availability of the solution in multiple languages and customizable
○ Context-based help
With VisualSP we found the ideal product and partner. The VisualSP extention helps us to provide a selection of context-based, snackable help items at any time and where it's needed. To narrow down the search for the user, the inline help offers information right at the source.
The only requirement that was not covered at that time, was a place where all the help items can be found - kind of a first touch point when the user has a question about digital collaboration. Hence we partnered up with VisualSP and developed a web part for SharePoint which can display and filter specific help items. Check out this page if you want to learn more about this specially developed SharePoint Web Part.
This example shows perfectly how VisualSP engages with customers. At VisualSP I do not feel like a customer but like a partner. This strength sets VisualSP apart from their competitors. Review collected by and hosted on G2.com.
Nothing to share here….
I was very satisfied with the cooperation between Emmi and VisualSP.
You can read more about our experience under "What do you like best?". Review collected by and hosted on G2.com.
Simplicity and cost of the solution compared to others in the market place.
Engadgement with senior management during pre-sales.
Feedback taken on board and implemented.
Good customer support systems and community calls with other customers for shared learnings. Review collected by and hosted on G2.com.
Nothing so far, our concerns and feedback have all been taken on board! Review collected by and hosted on G2.com.
We are at the start our our VisualSP journey, but the superlative customer service and wealth of knowledge held by the employees is one of the big strengths. There is such a well-documented need for this type of solution and I'm confident about its ability to help in a variety of ways. Review collected by and hosted on G2.com.
Aside from the need to spend some time setting it up and maintaining it (which is more of a given than a downside) I haven't yet come across any major things I dislike. Review collected by and hosted on G2.com.
Easy to use, very intuitive functionality, low maintenance, reliable, and great support from the VisualSP team. Review collected by and hosted on G2.com.
Don't have any specific concerns so far. Review collected by and hosted on G2.com.
VisualSP is very intuitive and easy to use as an admin and as an end user. It is easy to create custom content as an admin and even easier to access the custom content as an end user. Help is available when users need it most, in the easiest way to find it. Review collected by and hosted on G2.com.
No downsides from an end user perspective. As an admin, I do not have a background in HTML so completing extra customizations requires a bit more time for me to learn; but VisualSP's customer support as well as the Services Lead assigned to us are very quick to respond to any questions or issues I am having. Review collected by and hosted on G2.com.
VisualSP is my tool of choice for communication and user documentation. I can easily create content and have multiple ways to surface the content where users need assistance. Review collected by and hosted on G2.com.
There is no effort required to use VisualSP with O365 - the tab just appears, and you can start using it right away. However, if you want to use it with other applications, there is a browser extension that needs to be pushed out by IT or added individually by the users. There is plenty of documentation so it's not a huge deal, but there is some setup. Review collected by and hosted on G2.com.
