40 Vision33 Reviews
Overall Review Sentiment for Vision33
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Among other reasons, some of the best experiences I have had resolve our our account manager and project manager that are always a message away. great knowledge and assistance. Review collected by and hosted on G2.com.
There is a quick line from the base level support to escalating to Professional services. Somtimes it is frustrating when just seekign answers it gets escalated. Typically these times that are frustrating or more informational and not asking for service to be completed or problem resolved. Review collected by and hosted on G2.com.
Knowledgeable resources with fast response time. Review collected by and hosted on G2.com.
The initial blueprinting was not ideal. We needed a more hands on type experience, the consultant really never spent quality time planning our go live. Review collected by and hosted on G2.com.
The team is very responsive. But you get lot of issues once they implement the solution. But overall we were able to overcome all issues and go live Review collected by and hosted on G2.com.
Sometimes proper communication is missing with different teams Review collected by and hosted on G2.com.
Their support desk is normally quick to respond and there are some very knowledgeable people on the team. It means that you get a response first time rather than having to explain the issue several times. Review collected by and hosted on G2.com.
We've had a few different account managers and it takes them a while to get up to speed sometimes. But this can't really be helped and when issues are escalated they are usually resolve quickly. Review collected by and hosted on G2.com.
Absolutely nothing. Well, perhaps the fact that I do not need to deal with them frequently, as we switched to another provider for our regualr SAP service needs. Too bad we still have to deal with VIsion33 when it comes to EDI issues because they hold the rights to the Connector. So, they hold us captive. Review collected by and hosted on G2.com.
No Customer Service. Everything takes months and months to accomplish. They do not answer emails, come to meetings unprepared, do not do what they promised to do, charge exuberant rates for whatever little they manage to do. Treat small customers as they are dong them a favour. And that is not just one or two people, the whole company behaves like this. Once they know they have locked you in and are holding you captive, they stop paying any attention to your needs. Review collected by and hosted on G2.com.
I really like the responsiveness. I haven't had any situation where I was left hanging without any answers, and most of the time, answers are quick and precise. Review collected by and hosted on G2.com.
The only downside I have with Vision33 is the low amount of resources available in french. They do have a few people available to offer their services in french, but the core of their organization isn't geared toward providing services in french. In my case, it isn't a real issue, but it is worth mentioning for people outside of the English-speaking world. Review collected by and hosted on G2.com.
The V33 group is responsive to questions and understands our business needs. They check in and stay updated on current and future initiatives with the organization. Review collected by and hosted on G2.com.
Some of the preferred partners of V33 are challenging and difficult to work with at times. V33 does an excellent job of jumping in when there are issues but having to escalate to them is frustrating. Review collected by and hosted on G2.com.
