Virtuous CRM+ Reviews (281)

Reviews

Virtuous CRM+ Reviews (281)

4.3
281 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and powerful automation features of Virtuous CRM+, which streamline workflows and enhance donor management. Many appreciate how the platform allows for effective data organization and insightful reporting, making it easier to connect with donors. However, some users note that the customer support response times can be slow, which may hinder the overall experience.

Pros & Cons

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Rheann K.
RK
Rheann K.
Donor database coordinator
Small-Business (50 or fewer emp.)
"Ease of Use and Automation Powerhouse"
5/5
What do you like best about Virtuous CRM+?

I love the ease of use of Virtuous CRM+. I find the automation features valuable for saving hundreds of hours a year with report automations, and the chatbot is really helpful and stress-free to use. I also like the UI. Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

Custom collections could use a sort feature. Review collected by and hosted on G2.com.

Rob B.
RB
Rob B.
Senior Vice President - Marketing and Development
"Insightful CRM with Room for Improvement"
5/5
What do you like best about Virtuous CRM+?

I love how easy it is to understand what our data is telling us with Virtuous CRM+. I love the tools that help me find insights and answers to questions about trends we're seeing in our data. Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

I've been having some problems with the speed of Virtuous CRM+. Although it's getting a bit better recently, it's still an issue. Also, some of the automations we built stopped working, and we're having a hard time getting those going again. We're needing to come up with workarounds for things like receding and tag management, so we're eager to see the dependability improve. Review collected by and hosted on G2.com.

Molly  M.
MM
Molly M.
Philanthropy Managee
Mid-Market (51-1000 emp.)
"Easy-to-Use Functionality for To-Do Lists and Workflows"
4.5/5
What do you like best about Virtuous CRM+?

I like the functionality and how easy it is to use, especially the way it helps create my to-do lists and workflows. Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

I haven’t used it enough yet to find anything I really dislike. That said, I do wish you could bulk archive directly from the contacts page, not only through a query. Review collected by and hosted on G2.com.

AC
Alicia C.
Small-Business (50 or fewer emp.)
"Streamlined Fundraising with Virtuous CRM+"
4.5/5
What do you like best about Virtuous CRM+?

I really like all of the automations and the very impactful queries that let us report on a lot of different object codes and fields. It helps us reduce work time, create data consistency, and improve stewardship opportunities for our donors. The initial setup was really easy because we had a really good implementation manager. Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

I would really love to query on tasks or have a report to better report on major gift officer performance in relationship to their tasks. Review collected by and hosted on G2.com.

Jenny M.
JM
Jenny M.
Campus Operations Receptionist
Small-Business (50 or fewer emp.)
"Virtuous Keeps Everything in One Place with Powerful Data Optimization"
5/5
What do you like best about Virtuous CRM+?

I appreciate that Virtuous allows everything to be in one place, with so many options of how to optimize our data. Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

It can be complicated to figure it out. Always feels like there’s more to learn, which is good because it’s adapting to the world we live in, but takes times to learn. Review collected by and hosted on G2.com.

Leigh J.
LJ
Leigh J.
Associate Director for the SGO
Small-Business (50 or fewer emp.)
"Tagging Donors Makes Targeted Reporting Easy"
5/5
What do you like best about Virtuous CRM+?

I like being able to tag donors and then run specific reports based on those tags. Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

Sometimes the data I want to query feels limited, because I have to choose either gift or contact, and that restricts the data output I can get. Review collected by and hosted on G2.com.

Wendy A.
WA
Wendy A.
Family Program Manager
Small-Business (50 or fewer emp.)
"Virtuous CRM Has Everything We Need—and Keeps Improving"
4/5
What do you like best about Virtuous CRM+?

Virtuous CRM does all the tricks we need it to do for our organization. It has all the capabilities we currently need and it is always moving forward to improve. Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

The CRM can be slow at times. Reports run slowly. Review collected by and hosted on G2.com.

Heather L.
HL
Heather L.
Small-Business (50 or fewer emp.)
"Challenging Setup, But Great Automation Features"
2/5
What do you like best about Virtuous CRM+?

I enjoy the automation and the details Virtuous CRM+ provides, allowing us to access everything in one place. The automation helps us track our donors and serve them better, while also enabling our missionaries to access the information they need. Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

The queries are a bit disruptive, like having issues in the middle of some automated process. The initial setup was not easy at all, and it was quite frustrating. Review collected by and hosted on G2.com.

RB
Rebecca B.
Database Coordinator
Small-Business (50 or fewer emp.)
"Beautiful Platform and Strong Support, but Tier 2 Bug Fixes Can Take Months"
3.5/5
What do you like best about Virtuous CRM+?

The capabilities for all users, support and the beauty of the platform Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

If there is a bug and it gets elevated to Tier 2 buckle up for five months Review collected by and hosted on G2.com.

Candi B.
CB
Candi B.
Institutional Advancement Coordinator
Small-Business (50 or fewer emp.)
"User-Friendly, Intuitive Platform"
5/5
What do you like best about Virtuous CRM+?

The platform is User-friendly, and intuitive, Review collected by and hosted on G2.com.

What do you dislike about Virtuous CRM+?

There’s not any specific thing I dislike. It does not have an “education/alumni” component built in but we are using a custom collection. Review collected by and hosted on G2.com.