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When approaching Virtua, no reply. When approaching their senior management on Linked-In, semi-interested reply. When finally following up, sales persons seem unaware of basic things like time-difference. Zero interest, seemingly, for international business. Even when given direct contact details, still fail to contact. Such a shame. I was willing to do away with our current system and was already sold on their product, but their sheer incompetence in communication has left me wondering what the real customer experience is. Review collected by and hosted on G2.com.
The 1000 spam-emails about seminars, while failing to communicate. Completely self-absorbed, meaningless webinar pushing, forgetting the (potential) customer. Review collected by and hosted on G2.com.
54 out of 55 Total Reviews for Virtuagym
Overall Review Sentiment for Virtuagym
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The professionalism of the training manager. Review collected by and hosted on G2.com.
Virtuagym was brought to me by one of their sales representatives who made me believe that the application would specifically meet all my expectations, such as the integration of the virtuagym calendar with my Google calendar.
They don't offer any free trial and you therefore have to risk a much higher price than some competitors like MY PT HUB who offer exactly the same thing for 4 times less. Dissatisfied with the product, they not only refused me a refund ($474) but wanted to force me to pay for a 3-month commitment ($175/month) for a product that I will not be using. Having tried several applications, I strongly recommend this company. Try MY PT HUB instead. Review collected by and hosted on G2.com.
As a system, the Gateway Region YMCA loves the engagement features included in the system; a Facebook news-like feed, challenges, goal tracking. We have been very pleased with the number of features included in the app. We have enjoyed working with our Account Manager, MariLu. She has truly been like a partner with us, and she is always willing to brainstorm new ideas with us. Review collected by and hosted on G2.com.
As a YMCA, our clientele ranges from young to old. Part of what drew us to Virtuagym is its mobile app component AND corresponding website option. This has been very helpful in reaching our seniors. However, some features are not available on the website. And we struggled a little at launching the app because we didn't want people to create their own accounts. I also wish that there were a few more development customization options - both with some helpful new features and some language that is unique to the YMCA. Review collected by and hosted on G2.com.
The onboarding to the new system was superb and we have been supported by our own dedicated account manager throughout. The member app is the best I have seen and very configurable. Our members have been very positive and we have some great feedback. The new business analytics reporting module is very fast to load and gives you all the ma engagement insights you could want, but you can also export the entire database if necessary and create your own reports and filters. The "groups" feature is like having your own internal Facebook group and is so easy to use. This is supported by some great marketing tools that allow you to create your own adverts within the ad. The main programming and workout tool has thousands of exercises, all virtual exercise demos and you can you these to simply create your own workouts and share with members. The built-in partner FOOD app is also great and recently has been updated to improve it further. It is like My Fitness Pal with all the same features but no integration is necessary as it is built into each client's app. They can use this for tracking food, macros, nutrients and for food diaries. Review collected by and hosted on G2.com.
The group messaging feature allows you to email any group updates to your members, but a more comprehensive email module would be great. Good news though, I understand this may be on the way in the near furture. Review collected by and hosted on G2.com.
Easy to use, good guidance at the start of use, and if you encounter any issues after starting, the helpdesk is quickly reachable. The program is also easy to use for customers, both via the PC and with the app! Review collected by and hosted on G2.com.
I haven't come across anything so far, so I have nothing to report here! Review collected by and hosted on G2.com.
The ease of scheduling and onboarding was fantastic! You can ask as many questions as needed. Mateo R. was fantastic in educating me on how everything works! Review collected by and hosted on G2.com.
The only thing that could be fixed is the payments to the program, since it is outside of the USA my bank requires special permissions to make the payment each month. Review collected by and hosted on G2.com.
Support and onboarding. Very thourough. All the features you need for your business, not perfect, but there is nothing like it. Review collected by and hosted on G2.com.
Some features need improvement, like the way workout and Food section are set-up, but they keep improving, so not too many comlaints Review collected by and hosted on G2.com.
A COMPLETE SOFTWARE FOR COSTUMER MANAGEMENT, BUT ALSO FOR INTERNAL ENTREPRISE MANAGEMENT, OFFERS A UNIQUE ALL IN ONE EXPERIENCE FOR COSTUMERS AND COMPANY, VERY HAPPY USING VIRTUAGYM IN MY COMPANY Review collected by and hosted on G2.com.
A POSSIBILITY OF PERSONALISING SOME FEATURES WOULD BE VERY HELPFUL TO INCREASE RELIABILITY Review collected by and hosted on G2.com.
Great onboarding and service, virtuagym are quick to respond to any questions we have and are always happy to help with any issues. Review collected by and hosted on G2.com.
For customers in Norway it can be a bit difficult to get access to the app. With that said, our costumers that are using the app seems happy with all the features :) (and so are we) Review collected by and hosted on G2.com.
Very intuitive with almost no need for help - our customers (60,000 of them) use it every day and we have almost no questions or service issues! Review collected by and hosted on G2.com.
Not really any that I can think of other than we would love for the Virtuagym Platform to be even more integrated than it already is with our other payment software Review collected by and hosted on G2.com.
The friendly and knowledgeable staff have been great! Robyn was very helpful and patient in answering all my questions before signing on. Mateo did a great job in explaining the features, how to use each system setting, setting up membership, and has been extremely helpful as I launched the software to my clients. I love that I am able to book a call with him in a reasonable amount of time so I can help answer any of mine or my clients' questions as we go live. Thank you!! Review collected by and hosted on G2.com.
Nothing so far, but doing payroll may be a challenge based on conversations with the onboarding team. I'll have to wait and see as I haven't tried yet. Review collected by and hosted on G2.com.
