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3.9 out of 5
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Splunk On-Call 
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MB
Mark B.
Director Of Technical Operations
Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Splunk On-Call?
VictorOps' transmogrifier and timeline are features that put them well ahead of other options when I last evaluated them against other providers. The ability to have a running stream of what has happened recently right at your fingertips when an alert goes off is invaluable to understanding the context of the problem.
Similarly, the ability to amend and modify alerts and information as they flow into the system is incredibly valuable for adding context that is specific to the alert, from links to runbooks and other information to embedded images showing relevant graph data.
The reports are also rather nice. With the ability to pull in every event around an issue to quickly generate postmortem reports that cover the key conversational points in the chat, the main events that were relevant and other incident milestones.
VictorOps hits the right notes on the main areas you'd expect too, customizable alert sounds, flexible notification options, a reliable app, SSO support, etc. The override for covering for someone is simple, and even more so if you want to just "take" the shift of someone else. Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
The SSO support isn't as strong as I"d like. The scheduling for oncall rotations is one that seems to be really difficult to get right. Almost no-one has found a way to provide a solid solution there. They all work great for co-located teams, but for teams trying to handle on-call rotations for team members around the world things get really dicey -- especially if you want to try to avoid waking people up. I wish this were better supported by VictorOps.
I wish the slack integration were better as well, so that we could more easily include VictorOps in conversations that happen in various slack channels instead of remembering to "chat" in its interface. This is not a simple one to solve, but it'd be great to have say, the ability to use commands to enable VictorOps to start tracking chat, then turn it off, etc for individual channels. Review collected by and hosted on G2.com.
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49 out of 50 Total Reviews for Splunk On-Call
4.6 out of 5
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Overall Review Sentiment for Splunk On-Call
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RC
Ramiro C.
Site Reliability Engineer
Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about Splunk On-Call?
Being able to create teams and configure shifts between them is one of the most helpful resources available on this platform.
Splunk On-Call provides easy integrations with several tools making its configuration very easy to set up. Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
It may get a little tricky when wanting to schedule shifts between multiple teams and users. If you don't define how shifts should be previously, Splunk On-Call won't be helpful at this step. Review collected by and hosted on G2.com.
AA
Ankit A.
Senior Specialist IT
Enterprise(> 1000 emp.)
What do you like best about Splunk On-Call?
As an DevOps Engineer , one must look back into the beautiful features of using the splunk on call as it provides best experience in empowering the devops and support team to contribute with the quick alerting and incident review mechanism. It is helpful in remediating the prod incident reports and review them internally to quickly find any bugs or issue related to the app code áńd trace them in real. Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
Nothing to dislike as we have experienced a handsome front end dashboard which helps even a mid level engineer can quickly start learning from it and can work accordingly to the business requirements. It is highly recommended software instead. We haven't experienced any issues all alongbthe journey of incident reports and log alert. Review collected by and hosted on G2.com.
VA
Vignesh A.
Site Reliability Engineer
Mid-Market(51-1000 emp.)
What do you like best about Splunk On-Call?
It has greatly enhanced our incident management process.
The flexibility and configurability of this tool are truly commendable.
The robust notification system ensures that our on-call member never misses the critical alerts which helps us to mitigate the issue as earliest to keep our infra stabilised. Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
Couldn't able to generate the reports to track the incidents by date wise.
And the users management licensing is minimal. Review collected by and hosted on G2.com.
NC
Nitin C.
Software Engineer
Enterprise(> 1000 emp.)
What do you like best about Splunk On-Call?
Accurate alerts, on time response, capability to set up alerts of various dimensions Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
It's not always real-time. Includes lag during high traffic. Review collected by and hosted on G2.com.
RT
Roshni T.
Senior Member Of Technical Staff
Enterprise(> 1000 emp.)
What do you like best about Splunk On-Call?
Mobile application integration that helps responding anywhere.
Alerting and dashboard reporting.
Policies defined for escalations.
Post-incident analysis Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
User interface and complex navigation. Data lag causing reactive approach to incidents. Review collected by and hosted on G2.com.
JS
Justin S.
DevOps Engineer
Mid-Market(51-1000 emp.)
What do you like best about Splunk On-Call?
The Rules Engine is great - I've used annotations to attach runbook articles to our alerts. The timeline interface is simple and easy to understand. Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
VictorOps was recently acquired by Splunk, which is notorious expensive, so I'm still a little worried about future price hikes. For now, however, Splunk has actually reduced the cost a bit for us. Review collected by and hosted on G2.com.
JM
jonathan m.
Mid-Market(51-1000 emp.)
What do you like best about Splunk On-Call?
VictorOps offers integrations into all of our production environment, both cloud and on-prem; as well as tie into our primary group-communication package. We are able to route these disparate alerts through a singe notification tool; so that we do not need to install or monitor a variety of apps. The fine-grained controls that are in place for each of our data teams is also wonderful. TeamA needs 15 minute escalation thresholds with a backup team member; while TeamB only requires an hour-long window. Management can be slotted anywhere in the escalation chain as required by each team. Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
battery usage when on call; and the phone app doesn't have 100% feature parity of the web portal. But both of those may be the nature of the mobile beast. Review collected by and hosted on G2.com.
BA
Brian A.
Director IT & Cloud Operations
Mid-Market(51-1000 emp.)
What do you like best about Splunk On-Call?
Both the web and mobile app are fantastic that allow for full control whether you are on a computer, mobile app, or Slack. Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
That the app wakes me up in the middle of the night! Truly don't have any dislikes with the solution. Support is always willing to assist with any issues including finding a solution due to any specific business requirement you have. Review collected by and hosted on G2.com.
RR
Roberto Enrique R.
Operations Developer (DevOps)
Small-Business(50 or fewer emp.)
What do you like best about Splunk On-Call?
The ability to handle incidents, escalations and grabbing point duty off my teammates from the mobile app is awesome. Also, the fact that alerts from VictorOps override my phone's sound profile means I can silent my phone and sleep tight while not being worried of missing a critial alert while asleep during 24 hours point duties.
The app is also light and have seen lots of improvement over time.
Working with the API is a bliss and it has many integrations with default tools like Zendesk.
I love it. 1000% recommended. Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
I would like to be able to schedule overrides and change regular scheduling from the mobile app for emergency schedule changes. Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about Splunk On-Call?
I use victorops on a daily basis with a team of other devops people, and by allowing us to schedule and customize our alerts whether that be though its many integration points or its various methods of alerting. Its easy for us to switch shifts and set up schedules. I enjoy the many different contact methods it supports so that I can set it to text me, send a push notification or call me. Review collected by and hosted on G2.com.
What do you dislike about Splunk On-Call?
In general I enjoy the android app, it's completely functional, however i'd like it to reach feature parity with the website, i'd like to be able to do all the management stuff i need to do from the website from the app. Besides that, they could also introduce a dark mode on the web version of the application Review collected by and hosted on G2.com.
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