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Verloop.io Reviews & Product Details

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages. Trusted by 5,000+ businesses, Verloop.io engages 100 million users and achieves 90%+ query deflection, reducing costs while enhancing efficiency. Designed for global industries, Verloop.io fosters stronger customer relationships through personalized, contextual interactions, improving engagement and satisfaction at every step.

Seller

Verloop

Discussions

Verloop.io Community

Languages Supported

Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)

Overview by

Verloop Marketing Team

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

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Top-Rated Alternatives

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Verloop.io Integrations

(2)

Integration information sourced from real user reviews.

Verloop.io Media

Average CSAT score, user insights, resolution rate, and a lot more can be found on this revolutionary dashboard.

Verloop.io Demo - Easy-to-build interface

Build your bot flows easily in just a few minutes.

Know the customer's intent, and everything necessary to hold better conversations.

Verloop.io Demo - Generate or Schedule your Reports

Get beautiful reports delivered to you whenever, wherever.

You can connect Facebook and automate responses. Same bot can work on both Facebook and web widget.

Verloop.io Demo - Sparks - Quality Analysis

Elevate conversation analysis by creating and managing these specific instances, Sparks

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Shantanu G.

Customer Experience

Small-Business (50 or fewer emp.)

5/16/2019

"Chatbot of tomorrow. "

4.5/5

What do you like best about Verloop.io?

The ease of deploying it on the website. The team involved helps you at every step. They are 24/7 available to help you out. Customizable & efficient chatbot. Total value for money & we can already see ROI on the investment. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Still needs little more customisation. The update cycle is little slow but can see it improving. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Just talk to the team. They are really helpful. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Customer support. Before we struggled a lot to keep our customer support active. Many customers dropped out. But since using Verloop, we have already seen increase in our customers. Review collected by and hosted on G2.com.

Vinamra P.

Co-founder, CEO

Small-Business (50 or fewer emp.)

2/2/2019

"Hands down best chat automation tool"

5/5

What do you like best about Verloop.io?

We use Verloop to generate more leads on our website and connect customers to our agents in real time. Verloop automates customer queries, enables our support forum 24x7 and also connects real agents to visitors in real-time.

One software for both chatbot and live-chat. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing much other than we being a 50+ people team, need more granular reports. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

A solid product with great support. Bot builder is easy to use and the 24x7 generated leads and support automation saves a lot of cost. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

We use Verloop chat automation tools to generate more leads for our e-commerce business, answer frequently asked questions and reduce support tickets to human team. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/1/2019

"Great team, Good Product"

4/5

What do you like best about Verloop.io?

Verloop Looks fantastic. The UI seems lacking on other Bot Development web app that Ive used. Its very intuitive as well Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

As much as I like the people on the team *Theyre really nice* Getting it set up was kind of confusing on my own. They are willing to help though Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Really take your time to study all of the different things you can do with it because they develop new features and add value to the platform all the time. Also reach out to their customer support if you have questions cause theyd be more than happy and willing to help you. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Just how to do basic things. I got verloop at the beggining so there wasnt alot of hands on training tutorials for different use cases that were done in a way non techies could understand. Im not sure if they changed that but that was my main concern at the time. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

5/10/2019

"Easy but powerful interface for use "

5/5

What do you like best about Verloop.io?

Verloop is one amongst the best chatbot servicing i have come across. I'm really impressed with it's ease of use and quick response time. I would highy recommend Verloop for personal and business needs. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Verloop needs to compete with a myriad of similar platforms. However, having said that, Verloop definitely stands out on the account of it's customer friendly platform. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

A fantastic platform for ease of use for lead generation for all business types. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Verloop is great for generation of leads for e-commerce businesses. There is potential of your business being picked up with while interfacing with Verloop. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

1/30/2019

"The Next Gen Chatbot"

4/5

What do you like best about Verloop.io?

The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Analytics piece is yet to be deep dived at the same position that their Product holds in the industry Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/12/2019

"One of my best gift to my company "

5/5

What do you like best about Verloop.io?

I Love the way it integrates with Slack to capture leads in real time. Reduces our chat handling efforts. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing at present. Even free edition having lot of feature to manager small company. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

4/14/2019

"Amazing product, user friendly and easy to integrate with website"

5/5

What do you like best about Verloop.io?

Great Product, easy to integrate with our website. The response time is very apt and has certainly increased funnel conversions Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

at times , the answers from the bot become reduntant.. Could be more developed. Review collected by and hosted on G2.com.

Verified User in Graphic Design

Small-Business (50 or fewer emp.)

4/12/2019

"Perfect without any doubts"

5/5

What do you like best about Verloop.io?

I read a news about Verloop so i try to use in my website and works perfectly. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

I do not dislike anythinh is easy even if you dont have any knowledge in programming. Review collected by and hosted on G2.com.

Muhammad I.

Web Designer & WP Developer

Small-Business (50 or fewer emp.)

5/29/2018

"Bot and Live Chat with good collaboration"

4/5

What do you like best about Verloop.io?

Verloop provides a receipt that can give you peace of mind on how to train your bot to handle any question from your visitors. For a good reason, we can seamlessly transition the conversation from the bot to real human support. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

The need for a mobile app to enhance efficiency. Review collected by and hosted on G2.com.

Anton S.

Photographer

Small-Business (50 or fewer emp.)

5/16/2018

"Flexible Chat Bot with AI"

5/5

What do you like best about Verloop.io?

The ability to customize the chat flow and customization per segment to shorten the process and ability to insert CTA button in one of the choices in chat. The AI needs polishing but I can see it growing to be a more useful tool. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

not being able to change domain of the account on verloop. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

if you want a custom flow this is the tool that will simplify your chatbot experience. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

Being able to answer queries and give solutions to common problems that people encounter. EX. for new accounts, i can push download of APP or web signup. Something that people would hesitate doing if they were on their own. Review collected by and hosted on G2.com.