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Verizon Network Based IVR
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Verizon Network Based IVR
By Verizon Enterprise
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4.5 out of 5 stars
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Verizon Network Based IVR Reviews & Product Details

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Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
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What do you like best about Verizon Network Based IVR?

Easty to use and user friendly and great support Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

I would like a live person to answer without all the prompts. Review collected by and hosted on G2.com.

Recommendations to others considering Verizon Network Based IVR:

Live answering service Review collected by and hosted on G2.com.

What problems is Verizon Network Based IVR solving and how is that benefiting you?

None yet Review collected by and hosted on G2.com.

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Verizon Network Based IVR Overview

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What is Verizon Network Based IVR?

A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.

Verizon Network Based IVR Details
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Product Description

A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.

Seller Details
Seller
Verizon Enterprise
Year Founded
1988
HQ Location
Basking Ridge, NJ
Twitter
@VerizonEnterpr
6 Twitter followers
LinkedIn® Page
www.linkedin.com
16,843 employees on LinkedIn®

Recent Verizon Network Based IVR Reviews

Simon B.
SB
Simon B.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great cloud based IVR!"
Our current environment allowed for an easy integration with the tool!
Read more
Kumar C.
KC
Kumar C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Verizon ivr services"
Its very helpful in connecting with right resource.
Read more
Alan Salvador A.
AA
Alan Salvador A.Enterprise (> 1000 emp.)
4.5 out of 5
"IVR Verizon"
Connectivity and AI answers related to responses
Read more
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0 people requested security information

Verizon Network Based IVR Media

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7 out of 8 Total Reviews for Verizon Network Based IVR

4.5 out of 5
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7 out of 8 Total Reviews for Verizon Network Based IVR
4.5 out of 5
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7 out of 8 Total Reviews for Verizon Network Based IVR
4.5 out of 5
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Verizon Network Based IVR Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Simon B.
SB
Help Desk Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Verizon Network Based IVR?

Our current environment allowed for an easy integration with the tool! Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

It is a bit pricey but worth it considering how good the tool is. Review collected by and hosted on G2.com.

What problems is Verizon Network Based IVR solving and how is that benefiting you?

Allows us to offer a performant cloud based IVR tool Review collected by and hosted on G2.com.

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Kumar C.
KC
Associate Technology lead
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Verizon Network Based IVR?

Its very helpful in connecting with right resource. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

Nothing yet to dislike. Still will share if there is any concern. Review collected by and hosted on G2.com.

What problems is Verizon Network Based IVR solving and how is that benefiting you?

We can customize our own network based ivr services like Microsoft teams and deploy is also very easy.

Interface is user friendly. Review collected by and hosted on G2.com.

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Alan Salvador A.
AA
Management Trainee
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Verizon Network Based IVR?

Connectivity and AI answers related to responses Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

Sometimes IVR answers are not too accurrate Review collected by and hosted on G2.com.

What problems is Verizon Network Based IVR solving and how is that benefiting you?

No problems yet, unless sometimes the IVR get the direction wrong to the department the client needs and we need to transfer it Review collected by and hosted on G2.com.

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Verified User in Computer Networking
UC
Small-Business(50 or fewer emp.)
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Review source: G2 invite
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(Original )Information
What do you like best about Verizon Network Based IVR?

We can Integrate with an in-house database to route calls. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

When the network servers glitch sometimes. Review collected by and hosted on G2.com.

What problems is Verizon Network Based IVR solving and how is that benefiting you?

When the servers go down, I try to get it back up, but the benefit I've recognized is how easier it is to do transactions over the phone. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Verizon Network Based IVR?

Agile, Flexible Communications System That Evolves And Grows With Your Business, personalized customer experiences by directing callers to the right resource. It enables callers with self-service interactive voice response, Saves Time, Reduces Costs, IVR Systems Helps Businesses Scale. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

1) Advertised pricing doesn't include fees. Could you give me the REAL price upfront? These deceptive practices must stop! If you have ever had a customer service rep hang up during a service call or you were put on hold, and you were stuck listening to hold music, no, that is not good. Review collected by and hosted on G2.com.

What problems is Verizon Network Based IVR solving and how is that benefiting you?

Improve customer interactions and reduce frustration while increasing productivity. Better customer experience. An IVR makes sure no customer hears anything but a ringing phone. ...

Options presented, No more connection errors, Faster processing, More inbound callsImproved, Costs, Non-stop availability, Brand connection. Review collected by and hosted on G2.com.

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Verified User in Mental Health Care
AM
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Verizon Network Based IVR?

It helps companies to create helpful IVR trees that will actually get customers to the assistance they need without a long, wordy process. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

This product can be costly to maintain for smaller businesses. But it is worth the superior use to the product over time. Review collected by and hosted on G2.com.

What problems is Verizon Network Based IVR solving and how is that benefiting you?

I use this product to set up after-hours contact for my business. Customers can call in and engage with the IVR effectively able to gain the information they need, or leave a message for the proper provider. Review collected by and hosted on G2.com.

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Verified User in Entertainment
UE
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Verizon Network Based IVR?

It works great globally. It has connection in many remote areas. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

The beach areas have low to no connectivity. Review collected by and hosted on G2.com.

Recommendations to others considering Verizon Network Based IVR:

Works best and fastest in city areas. Review collected by and hosted on G2.com.

What problems is Verizon Network Based IVR solving and how is that benefiting you?

Beach areas do not work well and parts of Long Island NY do not work well. Review collected by and hosted on G2.com.

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Verizon Network Based IVR Categories on G2
Customer Self-Service
Customer Self-Service

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