Verizon Network Based IVR Reviews & Product Details

In my opinion the best feature about Verizon network based IVR is the call routing. It ensures the customers are directed to the right department. This is quite flexible and can be used to scale the operation. Review collected by and hosted on G2.com.

The advantage that I mentioned is also one of the disadvantage. Although it connect to the right department but is too generic making it hard to find the right option for specific issues. Review collected by and hosted on G2.com.

It's not as long as most IVR where it takes 5-6 selections to get to your destination... usually within 2-3 selections you'll be connected after self verifying. The Customer service has seemed to improve through the years as well. Review collected by and hosted on G2.com.

The options it gives can be vague depending on the reason for your call. It could use more specific options catered to more scenarios. Review collected by and hosted on G2.com.

Easy to setup and provide a lot of features that help reduce our work. Customer support is very responsive to resolve the issue. Review collected by and hosted on G2.com.

Nothing to hate about it. So no more dislikes. Review collected by and hosted on G2.com.

The most helpful and useful IVR based network similar to the product Review collected by and hosted on G2.com.

No dislikes about the product as it is very helpful Review collected by and hosted on G2.com.

Our current environment allowed for an easy integration with the tool! Review collected by and hosted on G2.com.

It is a bit pricey but worth it considering how good the tool is. Review collected by and hosted on G2.com.

Its very helpful in connecting with right resource. Review collected by and hosted on G2.com.

Nothing yet to dislike. Still will share if there is any concern. Review collected by and hosted on G2.com.

Connectivity and AI answers related to responses Review collected by and hosted on G2.com.

Sometimes IVR answers are not too accurrate Review collected by and hosted on G2.com.

We can Integrate with an in-house database to route calls. Review collected by and hosted on G2.com.

When the network servers glitch sometimes. Review collected by and hosted on G2.com.

Easty to use and user friendly and great support Review collected by and hosted on G2.com.

I would like a live person to answer without all the prompts. Review collected by and hosted on G2.com.

Agile, Flexible Communications System That Evolves And Grows With Your Business, personalized customer experiences by directing callers to the right resource. It enables callers with self-service interactive voice response, Saves Time, Reduces Costs, IVR Systems Helps Businesses Scale. Review collected by and hosted on G2.com.

1) Advertised pricing doesn't include fees. Could you give me the REAL price upfront? These deceptive practices must stop! If you have ever had a customer service rep hang up during a service call or you were put on hold, and you were stuck listening to hold music, no, that is not good. Review collected by and hosted on G2.com.