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1 Verint Intelligent Virtual Assistant Reviews
We have an amazing Project Manager (Eric Weng) that has made this a great partnership. Dom Owens was also a great asset when it came to deploying the Solution and as we needed to make changes. Even though we have had issues (It is technology so we expect them) the support has been great. Review collected by and hosted on G2.com.
There are two things that come to mind. The first is that we were sold one use case that even Verint said was not a good idea but because one of our employees wanted it they proceeded with it. We have had multiple issues with that deployment. Please do not sell products for a use case that you know is going to cause issues down the line. The second is that We could be much further along in our journey if the Verint account team would have led as the expert rather than followed our Company's lead. (To be fair that Account Exec is no longer at Verint) Review collected by and hosted on G2.com.