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Verint Intelligent Virtual Assistant Reviews & Product Details

Verint Intelligent Virtual Assistant Overview

What is Verint Intelligent Virtual Assistant?

Verint Intelligent Virtual Assistant (IVA) is more than “just” a chatbot! It is a purpose-built solution to automate and deliver intelligent self-service experiences using Conversational AI for customers, contact center agents and employees. Verint IVA is powered by the latest innovations in AI and Natural Language Processing (NLP) and comes with low-code, collaborative environment to design, test, deploy, fine-tune, and manage IVAs for digital and voice channels and to deliver fast ROI. The solution comes with pre-built integrations enterprise connectors, conversational analytics and NLU intent libraries and flows for variety of use cases, across industries and functional areas. You can start small and quickly scale-up with pre-built and customizable NLP intent libraries and flows, integrations with enterprise applications, and conversational analytics to deliver accurate, personalized and consistent experiences on any channel. Verint IVA helped customers to achieve: • 50% year-over-year growth in self-service usage across voice and digital channels • 20% reduction in call transfer rates immediately after deployment • 1.4 million calls handled during healthcare open enrollment period • 54% of which were able to actively enroll without human assistance Verint IVA is part of the Digital-First Engagement portfolio on the Verint cloud platform. See the power of Verint IVA today. www.verint.com/iva

Verint Intelligent Virtual Assistant Details
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Product Description

Verint’s award-winning intelligent virtual assistants and enterprise chatbots boost brand loyalty, glean business-changing insights and drive sustainable ROI.


Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,799 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Total Revenue (USD mm)
$1,303
Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.


Adrienn T.
AT
Overview Provided by:
Peer Review Programs at Verint

Recent Verint Intelligent Virtual Assistant Reviews

Verified User
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Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Great Ongoing Service"
We have an amazing Project Manager (Eric Weng) that has made this a great partnership. Dom Owens was also a great asset when it came to deploying ...
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Verint Intelligent Virtual Assistant Media

Verint Intelligent Virtual Assistant Demo - Verint IVA: Analytics dashboard
Easily customized dashboards can show you exactly how your IVA is performing.
Verint Intelligent Virtual Assistant Demo - Verint IVA: Conversation flow
Conversation designers can manage and optimize the entire conversation flow.
Verint Intelligent Virtual Assistant Demo - Verint IVA: Connectors' integration
Verint IVA comes with pre-built connectors to most voice and digital channels, the contact center, and business applications.
Verint Intelligent Virtual Assistant Demo - Verint IVA: OOTB NLP AI models
Use pre-built, out-of-the-box natural language understanding (NLU) models specific to your industry.
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1 Verint Intelligent Virtual Assistant Reviews

3.5 out of 5
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What do you like best about Verint Intelligent Virtual Assistant?

We have an amazing Project Manager (Eric Weng) that has made this a great partnership. Dom Owens was also a great asset when it came to deploying the Solution and as we needed to make changes. Even though we have had issues (It is technology so we expect them) the support has been great. Review collected by and hosted on G2.com.

What do you dislike about Verint Intelligent Virtual Assistant?

There are two things that come to mind. The first is that we were sold one use case that even Verint said was not a good idea but because one of our employees wanted it they proceeded with it. We have had multiple issues with that deployment. Please do not sell products for a use case that you know is going to cause issues down the line. The second is that We could be much further along in our journey if the Verint account team would have led as the expert rather than followed our Company's lead. (To be fair that Account Exec is no longer at Verint) Review collected by and hosted on G2.com.

What problems is Verint Intelligent Virtual Assistant solving and how is that benefiting you?

We route almost all of our calls through the Voice IVR and recently deployed Payment Self Service and are working on service scheduling. We are also looking at deploying the IVA with additional functionality on our website but have not done that yet. Review collected by and hosted on G2.com.

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