Veracross Pros and Cons

Veracross is immensely powerful. It can track huge quantities of data and is endlessly customizable. Its main strength is likely its Development 3.0 suite which is top of the line! Review collected by and hosted on G2.com.

Along with great power comes great complexity. It is not always the most user friendly interface. Review collected by and hosted on G2.com.

The customer service and trainings are great. Review collected by and hosted on G2.com.

I had trouble learning it at first, and the struggles seemed like I wouldn't make it. But the time I took to learn the system was worth it. Review collected by and hosted on G2.com.

I like the training and especially the support. Review collected by and hosted on G2.com.

It is a lot to learn but it has great videos and support Review collected by and hosted on G2.com.

The most useful tool in Veracross for me has been the VCPay feature. It has completely changed how we are able to configure, track, and make last-minute changes to autopayments. From the billing and tuition side of things, the process is much easier to use than our previous software. Review collected by and hosted on G2.com.

The downside for me is the Development module within Veracross. I am in the Business Office and work directly with our development team recording gifts etc. The platform does work well for them so they are also using another software which makes the recording of gifts and transactions very time consuming. Review collected by and hosted on G2.com.

The information and the way things are explained Review collected by and hosted on G2.com.

sometimes there are a lot of steps to get to something Review collected by and hosted on G2.com.

I like the ease of access and the capabilities of the queries Review collected by and hosted on G2.com.

Sometimes there can a be a lot of extra steps and the lack of a phone number Review collected by and hosted on G2.com.

The ease in creating reports exactly how we want them to be Review collected by and hosted on G2.com.

Hard and slow to get assistance. Need a chat for help. Review collected by and hosted on G2.com.

Great tool to tie all the data together. Review collected by and hosted on G2.com.

Not intuitive and knowledge support is awful. Review collected by and hosted on G2.com.

Customer support/ Care about customer

Software infrastructure

Convenient for user/ admin

Number of Features

Ease of Integration Review collected by and hosted on G2.com.

Some module is not prioritized to improve like Program Registration.

Limited customization. Review collected by and hosted on G2.com.

The toolset of Veracross is fantastic, if there's something you can think of there's usually an easy way to get it implemented. I also appreciate their workspaces, as a support technician it allows me to more easily see what people are attempting to do/working on and assist them remotely.

Robust user permissions and logging allow people to work on what they need with the tools they need, without any danger of messing things up for others. There's also a very clear trail of who's done what when audit time comes around.

We have several different departments that utilize Veracross for different purposes, so the utility and versatility the service provides make my job easier as I'm only supporting one product.

The system is very no nonsense, there's no useless flairs (graphics, animations, funny quips), and function is prioritized over form; this is a workhorse product and it really feels that way. Review collected by and hosted on G2.com.

The system is rather unintuitive at first. Without a proper walkthrough or training it's very unlikely that a new user would be able to figure out how to perform a task.

Even then, the processes are usually quite rigid so if a hiccup does come up it's hard to solve it on your own. E.g. I've had instances of not being able to find a field editing a record, had to check with our database manager and turns out it was located somehwere I wouldn't have ever thought to look. Review collected by and hosted on G2.com.