The toolset of Veracross is fantastic, if there's something you can think of there's usually an easy way to get it implemented. I also appreciate their workspaces, as a support technician it allows me to more easily see what people are attempting to do/working on and assist them remotely.
Robust user permissions and logging allow people to work on what they need with the tools they need, without any danger of messing things up for others. There's also a very clear trail of who's done what when audit time comes around.
We have several different departments that utilize Veracross for different purposes, so the utility and versatility the service provides make my job easier as I'm only supporting one product.
The system is very no nonsense, there's no useless flairs (graphics, animations, funny quips), and function is prioritized over form; this is a workhorse product and it really feels that way. Review collected by and hosted on G2.com.
The system is rather unintuitive at first. Without a proper walkthrough or training it's very unlikely that a new user would be able to figure out how to perform a task.
Even then, the processes are usually quite rigid so if a hiccup does come up it's hard to solve it on your own. E.g. I've had instances of not being able to find a field editing a record, had to check with our database manager and turns out it was located somehwere I wouldn't have ever thought to look. Review collected by and hosted on G2.com.
Video Reviews
useful for attendance coordination in school
28 out of 29 Total Reviews for Veracross
Overall Review Sentiment for Veracross
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Veracross has a very robust set of modules that help you run your school. These include the registrar, to busienss, and development. Each module works very well with each other. Looking at the business modules the payment plan system is wonderful! I have worked in other systems in past jobs, but Veracrosses payment plan system above everyone elses. Also, they have a great customer support team that is very active at replying to cases and will even setup zooms if you need additional help. If they are missing a feature in their system there is a enhancement log you can make suggestions for future updates. Review collected by and hosted on G2.com.
If you like to embed your donor forms on your webpage this is not a feature offered at this time. Review collected by and hosted on G2.com.
Veracross has provided an integrated platform for our families to see and manage everything from academic info, to tuition accounts, to online donations, to school calendar all in one place. Review collected by and hosted on G2.com.
The school has to totally "shape" the platforms to meet the school's function. That was very challenging. Support was provided, but the resolution came in "how to" -- not in doing it for us. In the end, that was good because we truly learned the system. But getting there was challenging! Review collected by and hosted on G2.com.
It multifunctionality - tuition HR development...etc Review collected by and hosted on G2.com.
The requirement for items to update overnight
The development portal is not robust enough when it comes to accepting donations Review collected by and hosted on G2.com.
the ability to create queries of all kinds, response time for a pressing issue Review collected by and hosted on G2.com.
no immediate phone support, some fields cannot be modified and need engineering to fix, sending emails too lengthy a process, no automatic emails, hadling different divsions and security levels Review collected by and hosted on G2.com.
I love the versatility of Veracross, and the amount of control the user has in accessing data and organizing school information. The customer support is amazing, and I definitely recommend purchasing the option for unlimited support zoom calls for the first 6 months after implementation. Review collected by and hosted on G2.com.
The downside to Veracross is the lengthy learning curve. Our school was unprepared when we implemented it, and as such, we did not have enough time for our admin and tech people to become acquainted with the processes so that our teachers could be adequately trained. Ultimately, our users suffered because of this. Now, we have a better idea of what we're doing and we can assist them. But the first 3-4 months were quite rocky. Review collected by and hosted on G2.com.
As one of the longest users of the product, we are firmly entrenched in Veracross. That is both good and bad. Core functionality works very well. Processes are well defined.
Very happy with Communications! Also, as a primary user of Admissions and Online Enrollment, overall very good and easy functionality. Review collected by and hosted on G2.com.
Lack of flexibility, partocularly with CRM and other, outside of the normal school activities. We have sought other functionality for pre-admission activity (CRM) and registrations for enrichment activities offered at the school.
Veracross University has limitations. The knowledge base needs to continue to grow and the team that provides support needs to know some of the idiosynchracies of year-to-year changes that need to be made to make it all work the best.
Finally, it would be awesome to have some streamlined access to data. We have data packets today, but since we don't have an FTP server, delivery is really self-serve, exports, with an email reminder to go get them.... There needs to be something in the middle. Review collected by and hosted on G2.com.
Veracross is one of the few all-in-one databases for K - 12 schools. It does so much, and has a very responsive and supportive tech support team. I especially like it's robust and customizable parent portal. Review collected by and hosted on G2.com.
Because Veracross does so much, it is a lot to learn. That being said, Veracross has an extensive library of learning tools and a very supportive and responsive tech support team to help you and your colleagues learn to utilize all that Veracross has to offer. Review collected by and hosted on G2.com.
Veracross is great to take students in and out of classes, figuring out when which classes will be offered when, and for everyday use. Additionally, working with the customer support members is a great experience since they are so well-versed! Review collected by and hosted on G2.com.
I cannot track graduation requirements since we have so many ins and outs of our requirements. Additionally, to have students actually schedule their classes is impossible and very confusing. Review collected by and hosted on G2.com.
We've used a few SIS and Veracross is the most comprehensive. We are able to get every single one of our questions answered in a relevant and time fashion. Review collected by and hosted on G2.com.
There are a few things unique to our school that VC has yet to create systems for. Review collected by and hosted on G2.com.
It provides an end-to-end experience for our students and staff from admissions/application through to graduation/end-of-contract. Features like memorize names game, birthday calendars, Parent-Teacher Conference sign-ups and time off/PD tracking make it very helpful and "friendly" for everyone to use. Review collected by and hosted on G2.com.
The LMS interface is still a bit lacking in terms of "fun" UX. Review collected by and hosted on G2.com.
