Vacation Rent Payment Reviews & Product Details

They always send a detailed transaction email for every payment processed. Review collected by and hosted on G2.com.

I dislike that they still charge a transaction fee on deposits. Review collected by and hosted on G2.com.

They have a decent discount rate compared to other credit card places. Review collected by and hosted on G2.com.

Trying to speak to these people on the phone about anything is infuriating and the process for trying to defend against fraud is ridiculous. EVERY single time we have to call in to handle everything is a nightmare as the staff is never able to help at all and they keep us on the phone for a minnimum of an hour with no resolution every time. I would rather stick a needle in my eye than to have to deal with the staff here. I always thought my wife was over exaggerating the experience but it has happened to me 3 times as well. Then when you get a chargeback and then the guest figures out it was a legitimate charge trying to get your money is a nightmare and you cannot even contact that department.

They do absolutely nothing to help you on chargebacks even when you provide recordings from the front desk staff verifying that they got their drivers license and credit card of people still claim fraud on their credit card. Now they're holding two weeks of our money based on chargebacks that are complete BS and it's just people trying to get around their cancellation policy and they did nothing to help you out. We send them multiple emails of the gas confirming their stays plus we ran our professional condos managed by Marriott visibly see the drivers license and credit card when they check in and we have verified all this with the resort and sent it in when people clean these fraudulent charge bags in this company does absolutely nothing to help us in the rolling over $100,000 of our money

Do yourself a favor and find any other company but this one Review collected by and hosted on G2.com.

Rep was easy to work with. I asked multiple questions and received clear and precise answers. I am very sure that I asked some of the same questions over and over again. This product has changed my booking process for the better. I am grateful to those who recommended Yapstone and also extremely happy with the service that I received as well as the actual product. I am now able to book my guests directly for my North Myrtle Beach vacation rental and to also process immediate payment. This product allows me to charge credit cards as well as process ACH payments securely! Thank you Yapstone for making our booking process so much easier! Review collected by and hosted on G2.com.

I have no issues with this product. Their customer service is great and the actual product is user friendly. Review collected by and hosted on G2.com.

The integration into our booking engines is convenient and automated and seems to work well. Everyone is always nice when we call, email, or meet them at trade shows. The product allows us to accept payments from our guests and easily use credit card processing for their accounts. The solution that we have chosen integrates directly into our PMS software, which is Escapia. The start up costs and time were both well within reason and the ongoing support is sufficient for what we need. Review collected by and hosted on G2.com.

The company sides more with guests rather than us (who are their users) when someone initiates a Chargeback. The process is painful and difficult, and made to try and get us to drop it when we should be fighting it. This has taken up the most time with our use of this product, ie finding documentation and everything needed to fight a chargeback that is generally requested by a disgruntled guest for a completely different reason. The guests violate our agreements and submit fraudulent chargeback requests and we are the ones made to feel like the victims. We do not understand why guests are allowed to get away with fraudulent requests and nothing is done about it by your company or their credit card company. Review collected by and hosted on G2.com.

It's built with my exact business model in mind, giving me peace of mind that by just gathering the right documentation when bookings are made the money is safe. Review collected by and hosted on G2.com.

The process to change a bank account is too lengthy. The extra charges for international transactions, and the fact that when transactions are refunded they do not refund the transaction fees - which most other vendors do. Review collected by and hosted on G2.com.

Booking calendar sync's with other websites like VRBO, Booking.com, AIRBNB, etc. I also love that you can Blog which helps your website being recognized by Google search engine. The website they create for you is better than what you can get on GoDaddy. Love this software and how easy it is to use. Recommend highly. Review collected by and hosted on G2.com.

Vacation Rental Desk has provided all my needs and there is nothing I dislike. Review collected by and hosted on G2.com.

reasonable price and pretty responsive, I like that they have website you can check your transactions and billing. Review collected by and hosted on G2.com.

hard to reach and get more information concerning transactions, late with reports sometimes Review collected by and hosted on G2.com.

Everything is automatic and we don't have to put much work into credit card processing. Review collected by and hosted on G2.com.

Nothing really. I haven't yet had any issues with Vacation Rent Payment Review collected by and hosted on G2.com.

Nice integration with Escapia. We are merchant of record for most our reservations Review collected by and hosted on G2.com.

No support Chargebacks, you are on your own in these fights. no “hold” for deposits which means you receive a full charge from VRP on deposits even if refunded. Review collected by and hosted on G2.com.

The customer service is outstanding - love working with the staff at YAP and especially since they support Live Rez Review collected by and hosted on G2.com.

There is nothing to dislike - YAP is perfect for our vacation rental industry and they do a great job Review collected by and hosted on G2.com.