UXPressia Pros and Cons

The easiness of creating journeys from scratch. It is very intuitive for creating the flows and steps. It works as a white canvas, so you can create tailored journeys

To easily draw and create diagrams/journeys is the best Review collected by and hosted on G2.com.

I'm missing more collaborative functionalities like task assignment, task follow ups, easiness to nest journeys, more intuitive dashboards maybe.

I guess it needs more call to action features.

I feel UXPressia sits in the middle between Miro and Theydo.

(all this feedback is from a positive angle 😀) Review collected by and hosted on G2.com.

I am an instructor and offer Customer Journey Mapping training courses. I always use UXPressia in my training courses because it is easy to use and intuitive. I don't need to spend half the course explaining to my students how to use the tool! It is easy to configure and is always being improved upon. It's a tool that can easily be used on a day-to-day basis as a CX Manager or other stakeholders to update and improve their customer journey. Easy to use in teams as a collaborative tool also. Great product. Review collected by and hosted on G2.com.

I haven't found any negatives since I have been using the tool. Review collected by and hosted on G2.com.

User friendly app that is printable into pdf and jpg format. The app have CJM and persona development functions that is customisable to specifications. There is also subscribed education academy to learn more about CJM, Persona and Interviewing techniques. Uxpressia is possibly the only one app and the best for CJM and personas. 👍 Review collected by and hosted on G2.com.

There is no mobile app for phones or iPad - much of the mapping has to be created on websites using desktop or notebook Review collected by and hosted on G2.com.

The simplicity of the tools, the informative events, the tons of how-to videos on Youtube. Review collected by and hosted on G2.com.

There is nothing I dislike currently, an easy win I can recommend is adding more industry specific icons for channels. Review collected by and hosted on G2.com.

Simple tool: no need for specialized training to use it.

Possibility to work in a team

Responsive support Review collected by and hosted on G2.com.

There is a lack of third-party tools to integrate into the platform to work faster (image banks, Canva, etc.) Review collected by and hosted on G2.com.

There's less busywork in building customer stories and maps, which leaves more time for us for deeper user research studies. It's very easy to get started and the flexibility of the layouts provide a good structured way to get our ideas. The implementation of the sentiment charts is good – again, very easy to link up personae to build out a more complete customer journey. Review collected by and hosted on G2.com.

There are some teething bugs around process channels getting cropped, and perhaps more customisation options for the icons will be great. Most significantly, allowing for deeper integration with tools such as Figma will be wonderful – easy cross-linking, insertion of live views, perhaps. Review collected by and hosted on G2.com.

I like how comprehensive yet simple is mapping a customer experience map with UXPressia. More than 450 engineering students in my Technology Innovation courses at university have used this platform to identify unmet customer needs in an industry. I highly recommend UXPressia to anybody who wants an efficient tool to help them build a well-crafted User Experience Map and shed light on potential user pain points. Review collected by and hosted on G2.com.

Sometimes the system has mistakenly downgraded the educational account and students haven't been able to access their projects. However, this been a minor issue, since the support team has quickly fixed the problem. Review collected by and hosted on G2.com.

The UXPressia platform has been a wonderful, easy to use tool to teach customer journey mapping to a group of undergraduate hospitality management students. In a short 12-week semester, students have time to learn about the concept of CJM and then implement UXPressia into an important final-year project. The support documents mean that they have reference points when I am not available. Review collected by and hosted on G2.com.

I have never had any issues, and it is a significant improvement on the previous platform that I used. Review collected by and hosted on G2.com.

The ability to add storyboards to my journey maps Review collected by and hosted on G2.com.

I really dislike the price and it can be confusing how to use the app. Review collected by and hosted on G2.com.

UXPressia is an easy to work with - yet comprehensive - Customer Journey Mapping and Persona Creation tool. Review collected by and hosted on G2.com.

The CJM and Persona templates review function could be enhanced so to get a better sense of the template before committing to a certain template. Review collected by and hosted on G2.com.