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UXPressia Reviews & Product Details - Page 2

UXPressia Overview

What is UXPressia?

UXPressia is a collaborative customer experience mapping platform that allows you to сreate, export, and share customer journey maps, personas, and impact maps online. The toolset is simple for beginners but powerful for professionals. Teams will especially enjoy collaborative options and the possibility to standardize and scale different projects. Key features: - Templates library: 100+ free customer journey maps and personas templates for 13+ industries - User roles and teams - Team library (touchpoints, channels, images, etc.) - Multiple personas - Journey atlas (hierarchy) - AI-powered persona generator - Email and password-protected direct link sharing - Branding - Azure AD integration, SSO, MFA - Google Analytics, Mixpanel, Slack, Jira, Azure DevOps integrations - Chunks (reusable pieces of data, available for your work, or independently) - Version history - Export to PNG, PDF, CSV, PPTX The basic features are available for free.

UXPressia Details
Languages Supported
English
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Product Description

UXPressia is an online service for creating professional, editable Customer Journey Maps and Personas. UXPressia is everything you need to design perfect user experience.


Seller Details
Seller
UXPressia
Year Founded
2015
HQ Location
San Mateo, California
Twitter
@UXPressia
865 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Description

Collaborative customer experience platform. It's one place for your CX assets and processes. From ideation to delivery. Engage teams. Foster CX and digital transformation.


US
Overview Provided by:

Recent UXPressia Reviews

JC
Juan C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great to draw value"
The easiness of creating journeys from scratch. It is very intuitive for creating the flows and steps. It works as a white canvas, so you can creat...
Leonardo Omobola K.
LK
Leonardo Omobola K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent tools, excellent support, excellent results in short while"
The simplicity of the tools, the informative events, the tons of how-to videos on Youtube.
LT
Lim T.Enterprise (> 1000 emp.)
5.0 out of 5
"User friendly app for CJM and Persona Development"
User friendly app that is printable into pdf and jpg format. The app have CJM and persona development functions that is customisable to specificati...
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UXPressia Media

UXPressia Demo - CJM export printer-friendly PDF
Printer-friendly PDF
UXPressia Demo - Persona export
Dark-themed PDF
UXPressia Demo - UXPressia dashboard
Design View in UXPressia
UXPressia Demo - Employee journey map
End-to-end employee journey map
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34 UXPressia Reviews

4.5 out of 5
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34 UXPressia Reviews
4.5 out of 5
34 UXPressia Reviews
4.5 out of 5

UXPressia Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UXPressiaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
JN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about UXPressia?

It only takes minutes to set up an account and a journey on UXPressia - it was the easiest journey mapping software I've tried so far. I really appreciate the thought the company has put into the usability of the software. The pre-built templates also help speed the process, and the customizability of the journeys and personas is really excellent. Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

So far, I've been unable to use any advanced features of the software, and the products are not yet quite on par with some of their competitors, in terms of ability to reduce complexity in adequetely linking journeys and nesting them as needed, assigning and measuring KPIs within the journeys themselves, and there are some inflexibilities around a few other areas which I think they are working on. Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

Fast and easy way to map journeys and processes in a collaborative way. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about UXPressia?

ペルソナ、CJMの作成で使用。拡張性の高さに惚れている。あらかじめ用意されたテンプレートも適切なものも多い。 Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

特に不便さはなく、むしろ使いこなせていないのが原因である。しいて言えば、ペルソナ作りの際にコピーするボタンを発見できなかった。 Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

ペルソナ作りをしっかりとやってきておらず、比較的手探りで施策を実行していたが、それが解消されつつある。 Review collected by and hosted on G2.com.

Verified User in Consulting
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about UXPressia?

Super easy to use and collaborate on. Was easy to explore ideas and help push thinking about opportunities Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

Haven't come across anything yet so can't reference anything here Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

Mapping customer journey and identifying opportunities to improve customer contant both digitally and physically Review collected by and hosted on G2.com.

Verified User in Consulting
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about UXPressia?

UI, generates visually appealing journey maps, helpful customer support Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

Doesn't allow copying attributes from one JM to another, ppt export needs work Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

Understanding process similarities and differences across Business Units Review collected by and hosted on G2.com.

Matthew Y.
MY
Founder
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about UXPressia?

I love that there are templates that help any level complete personas, journey maps, etc.

I also love the education and ongoing webinars.

Easy to use.

Looks fantastic. Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

Most the time I like the templates, and they give the ability to customize a bit. However, there have been a few times it was confusing to go deeper in customization. Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

UXPressia has allowed me to not spend hours to tell the customer's story. It has simplified the process, so that I can focus on the actual journey and experience. Review collected by and hosted on G2.com.

Ockie v.
OV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about UXPressia?

I like the way it's laid out so you can really track customer personas effectively. Also is an excellent library of customer personas for any client Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

The exporting of persona data can become slightly cumbersome Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

Helps understand a customer's journey through various stages of buying Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about UXPressia?

The features offered by the tool just keep getting better and better over time. I love how intuitive and easy to use the tool is! Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

When managing large journey maps it can become time consuming to make color & font updates across certain sections as mass updates don't apply to everything Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

UXPressia helps me design easy to understand and attrative looking journey maps that quickly communicate a wealth of information about a given customer journey Review collected by and hosted on G2.com.

Verified User in Cosmetics
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about UXPressia?

Usability of the pdf output - overall I find the tool easy and intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

It's tool is primarily for customer journey mapping/design and not for complete customer journey management. Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

End-to-End customer journey - few companies have developed at least a basic customer journey, let alone a complete one. Review collected by and hosted on G2.com.

Verified User in Education Management
CE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about UXPressia?

UXPressia is an excellent too for UX researchers and designers, highly user friendly and interactive. Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

Really nothing, it is an excellent tool. Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

It simplifies the process of creating CJM and personas. Review collected by and hosted on G2.com.

Paul V.
PV
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UXPressia?

I like how easy UXPressia feels for the user and you can add and delete elements instantly. Review collected by and hosted on G2.com.

What do you dislike about UXPressia?

I think there could be a guide for novice users that explains the process - almost like an expert assistant. Review collected by and hosted on G2.com.

What problems is UXPressia solving and how is that benefiting you?

I've been able to map out customer journeys like never before and I've realized how helpful it is to have the emotive graph on he journey map. Review collected by and hosted on G2.com.