Ushur Pros and Cons

Ushur’s ability to tailor its solutions to fit specific business needs is fantastic. Whether in healthcare or any other sector, you can adjust the platform to meet your exact requirements, ensuring it works seamlessly with your unique processes! A standout feature has been the customer success manager, who guides us through each step of implementing campaigns. This hands-on support has been incredibly helpful, ensuring a smooth setup and effective use of the platform. Review collected by and hosted on G2.com.

The initial setup can be complex and might require more time than expected. Lots of learning but there is help all along the way! Review collected by and hosted on G2.com.

The Ushur platform is easy to engage with for Aflac's needs. It has been invaluable as a platform for our BSP's. Customer support and partnership has been one of its best values for the platform making it easier to collaborate and communicate our needs for what the platform needs to be. The team has worked very hard to meet our needs over the years with amazing success. Review collected by and hosted on G2.com.

Search functionality would be helpful to the platform. Review collected by and hosted on G2.com.

Good customer support thus far. Solution-oriented and willing to work with us to find the best solution for our staff and the members we serve. Ushur staff have shared a lot of industry insights and best practices with us that have also been very useful to optimize our results. We have had great success and minimal issues in running monthly text message campaigns to a large member audience within the Ushur platform. Review collected by and hosted on G2.com.

A lot of features in Ushur Studio are still in development, so there are some bugs when creating workflows. However, customer success has been very responsive in addressing these issues and we understand that the new interface is a work in progress. We are also eagerly awaiting additional analytic features for analyzing responses from our text campaigns, as we are having to do that work manually right now. Review collected by and hosted on G2.com.

The best thing about Ushur is hands down the people who support it. Review collected by and hosted on G2.com.

You can very much tell it's a startup, what can go wrong seems to go wrong. For example, UAT either requires a lot of resources to help identify the root cause of a failure or more time is required on the build/testing on the Ushur side. Review collected by and hosted on G2.com.

The dedicated teams and the powerful platform. I like the ability to get to know the platform and then self-manage. Everyone I have worked with is friendly and they often bring in experts when needed. Review collected by and hosted on G2.com.

From what I have seen, the cost structure feels prohibitive for some businesses. The analytics still need some refinement, but they accommodate most desired changes. Review collected by and hosted on G2.com.

Beautiful and intuitive platform, supportive and flexible project team. Review collected by and hosted on G2.com.

The current version of the platform auto logs out regularly even when I'm actively using it :( Sometimes I lose progress that I have not saved yet. Review collected by and hosted on G2.com.

I think the Ushur product is great. It really allows us to potentially reach more of our members. It is also user friendly and not overly complicated. Review collected by and hosted on G2.com.

There were hurdles with Numbers not matching. Even to this day, our survey numbers are not matching. Although the team always looks into it, it still makes it difficult for us to feel confident in the numbers we see. Review collected by and hosted on G2.com.

One of the major benefits of Ushur is its low-code platform, which empowers our Agile Development Teams to build and customize applications quickly and efficiently without extensive coding knowledge. This has enabled us to streamline our development process and reduce reliance on traditional coding methods. Ushur's user-friendly interface and intuitive drag-and-drop functionality make it accessible for both technical and non-technical team members. Ushur offers a wide range of pre-built automation workflows and integrations, allowing us to automate repetitive tasks, notifications, and data processing. With every release, they add additional features which often come at no additional charge. Review collected by and hosted on G2.com.

I know this is on their roadmap, but I would like the ability to customize the look and feel of the apps built with Ushur at a more granular level. Review collected by and hosted on G2.com.

Ushur actually listen and work together with us to provide intelligent tailored solutions for our customers. The work we have done with the Invisible app, reaching out to customers to support them through a complex journey & giving them instant feedback where there is missing data is going to transform our processes.

There is huge opportunity for future scaling & we are very excited to develop this further. Likewise, the future vision and capabilities of the invisible portal will bring a compelling offering to clients while also delivering significant efficiencies in the backoffice.

Ushur are very reactive & supportive along the journey. They have a great team that are committed to delivery. Review collected by and hosted on G2.com.

Getting the balance between MVP and a product that has enough feature rich content to market externally is difficult.

Irish Life want to protect their reputation & are quite risk averse in terms of going to customers with a product with limited functionality. We need to work together better to set realistic expectations for senior business stakeholders.

Pace of roadmap deliverables covers quite an extenstive timeframe. Review collected by and hosted on G2.com.

Workflows are very easy to build and can be integrated with any platform.

Inituitive and easy to learn.

Works amazing when it works.

UI looks really amazing when viewed on all the browsers.

Amazing team to work with. Review collected by and hosted on G2.com.

Still some bugs that needs to be taken care of.

Couple of features still needs to be there, but they are a work in progress and the Ushur team is on point in getting those features in for customers. Review collected by and hosted on G2.com.