Ushur Pros and Cons

Ushur staff are a pleasure to deal with. They take the time to understand our requirements and to try to meet them. We have experienced a significant amount of productivity gains using Ushur products over the past few years. Review collected by and hosted on G2.com.

It can be difficult to get firm delivery dates for new releases. On several occasions we have experienced flaws on the technical side. It gives the impression that the releases are not as thoroughly tested as they could be. Review collected by and hosted on G2.com.

Their speed of development is astonishingly quick. On numerous occasions, we have approached Ushur with a problem statement, and they have returned within several weeks with a usable proof of concept that can be quickly deployed on our platform. Their relationship management is also excellent. They always support you, and any challenges encountered are tackled with the correct level of urgency. You get a real sense they care about your issues and what you are trying to achieve. Review collected by and hosted on G2.com.

I'm writing this from a business user perspective. Some of the Ushur flows we have built are pretty complicated as we are solving issues with multiple flows and products, and this requires IT expertise to develop and maintain. I want a situation in the future to allow more business users to maintain the flow and make simple adjustments as required. However, this may naturally come in the future as we build up the Ushur expertise in our company. Review collected by and hosted on G2.com.

The easy build, set up and implementation timelines. Review collected by and hosted on G2.com.

Testing for more complicated text pathways need to be done before product is delivered to customer. Also reporting needs to be improved Review collected by and hosted on G2.com.

Fluent and pleasant cooperation. Issues raised are taken care of. Great innovation aspect. Positive outcomes. Review collected by and hosted on G2.com.

Not always 100% compatible with our company's needs (combination of restrictions at both Ushur end and our company's end). Review collected by and hosted on G2.com.

Excellent customer service! They are so responsive and very easy to communicate with. Review collected by and hosted on G2.com.

Usher is super easy to use and build out campaigns. Review collected by and hosted on G2.com.

The team that we work with are incredibly easy to communicate and brainstorm with. They regularly assist with campaigns and help us to determine what is the best course of action. Review collected by and hosted on G2.com.

I have not experienced any downsides at this time to working with Ushur. Review collected by and hosted on G2.com.

The onsite training that was provided was very helpful in educating on how to build campaigns. Review collected by and hosted on G2.com.

There are no current issues with this vendor Review collected by and hosted on G2.com.