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Ushur
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4.4 out of 5 stars
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Ushur Reviews & Product Details - Page 2

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Ushur Overview

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What is Ushur?

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.

Ushur Details
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Ushur Community
Languages Supported
English
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Product Description

Born in the cloud and built for the enterprise, Ushur is an intelligent automation platform that automates work and conversations. Ushur believes the experiences of customers, employees, and partners will be transformed when we remove friction and tedium from everyday tasks. Using artificial intelligence and bots, Ushur’s visual, drag and drop tools automate front and back-office work across virtually any channel; text, web, voice, social, email and machine-to-machine. Working with existing backend systems, these end-user driven, intelligent automation augment your existing workforce, reduce process times from weeks to hours and elevate the customer experience.

Seller Details
Seller
Ushur
Year Founded
2014
HQ Location
Santa Clara, California
LinkedIn® Page
www.linkedin.com
304 employees on LinkedIn®
AL
Overview Provided by:
Ali Lyne

Recent Ushur Reviews

JB
Jonathan B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Ushur is a platform with great customer service that is highly customizable to fit any need."
The Ushur platform is easy to engage with for Aflac's needs. It has been invaluable as a platform for our BSP's. Customer support and partnership...
Read more
Larissa A.
LA
Larissa A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Simplifying Member Connections and Benefits!"
Ushur’s ability to tailor its solutions to fit specific business needs is fantastic. Whether in healthcare or any other sector, you can adjust the ...
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Great team to collaborate with!"
Beautiful and intuitive platform, supportive and flexible project team.
Read more
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Ushur Media

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17 Ushur Reviews

4.4 out of 5
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4.4 out of 5
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Ushur Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UshurQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Financial Services
CF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ushur?

Ushur staff are a pleasure to deal with. They take the time to understand our requirements and to try to meet them. We have experienced a significant amount of productivity gains using Ushur products over the past few years. Review collected by and hosted on G2.com.

What do you dislike about Ushur?

It can be difficult to get firm delivery dates for new releases. On several occasions we have experienced flaws on the technical side. It gives the impression that the releases are not as thoroughly tested as they could be. Review collected by and hosted on G2.com.

What problems is Ushur solving and how is that benefiting you?

We use Smartmail to reduce the manual handling of the huge volumes of email received in our organisation. It integrates with our workflow system and has been of great benefit to date. We are working toward a full B2B solution for secure document transmission using the Invisible Portal. We are hopeful that this will be a success Review collected by and hosted on G2.com.

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SJ
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about Ushur?

Their speed of development is astonishingly quick. On numerous occasions, we have approached Ushur with a problem statement, and they have returned within several weeks with a usable proof of concept that can be quickly deployed on our platform. Their relationship management is also excellent. They always support you, and any challenges encountered are tackled with the correct level of urgency. You get a real sense they care about your issues and what you are trying to achieve. Review collected by and hosted on G2.com.

What do you dislike about Ushur?

I'm writing this from a business user perspective. Some of the Ushur flows we have built are pretty complicated as we are solving issues with multiple flows and products, and this requires IT expertise to develop and maintain. I want a situation in the future to allow more business users to maintain the flow and make simple adjustments as required. However, this may naturally come in the future as we build up the Ushur expertise in our company. Review collected by and hosted on G2.com.

What problems is Ushur solving and how is that benefiting you?

Our first project with Ushur was to find a solution to triage and direct all our incoming emails to the appropriate service teams. All of this work was done manually. Now, with the help of Ushur, emails are automatically indexed on our workflow system and directed to the service team within several minutes versus a 48 hour turnaround. The benefits achieved were equivalent to the effort of 7 full-time staff, and it allowed customer queries to reach the intended team in minutes versus days. We have since developed solutions with Ushur that automatically transforms free-form data from our clients into loadable data sets for our business systems, thus reducing significant manual effort. We are in the early phases of deploying a B2B online platform to allow the secure sharing and validation of data, and we have also just launched a retirement claim validation process that utilises Ushur's document scanning and invisible app technology. Our retirement claims will now be automatically scanned and vetted for the supporting documentation, and if any documents are missing, it will trigger an invisible app engagement with the client. This process is all done within 5 minutes versus a 2 to 3-day cycle time when done manually by an agent. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Ushur?

The easy build, set up and implementation timelines. Review collected by and hosted on G2.com.

What do you dislike about Ushur?

Testing for more complicated text pathways need to be done before product is delivered to customer. Also reporting needs to be improved Review collected by and hosted on G2.com.

What problems is Ushur solving and how is that benefiting you?

Ability to get messages to our members. It also has scaled our staff rather than making manual calls Review collected by and hosted on G2.com.

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Verified User in Insurance
II
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Ushur?

Fluent and pleasant cooperation. Issues raised are taken care of. Great innovation aspect. Positive outcomes. Review collected by and hosted on G2.com.

What do you dislike about Ushur?

Not always 100% compatible with our company's needs (combination of restrictions at both Ushur end and our company's end). Review collected by and hosted on G2.com.

What problems is Ushur solving and how is that benefiting you?

1. Drive customers towards self-service.

We see a low uptake of the VCA.

Aim is for members to solve their own issues by means of a guided flow.

2. AI labelling is accurate

3. SMS delivery rate is fairly stable now, but tends to fluctuate. Deeper RCA and constant follow-up is needed. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ushur?

Excellent customer service! They are so responsive and very easy to communicate with. Review collected by and hosted on G2.com.

What do you dislike about Ushur?

Usher is super easy to use and build out campaigns. Review collected by and hosted on G2.com.

What problems is Ushur solving and how is that benefiting you?

Usher is helping us address Redetermination for the Medicaid population Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Ushur?

The team that we work with are incredibly easy to communicate and brainstorm with. They regularly assist with campaigns and help us to determine what is the best course of action. Review collected by and hosted on G2.com.

What do you dislike about Ushur?

I have not experienced any downsides at this time to working with Ushur. Review collected by and hosted on G2.com.

What problems is Ushur solving and how is that benefiting you?

Getting educational content to our membership base in a quick and efficent manner. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Ushur?

The onsite training that was provided was very helpful in educating on how to build campaigns. Review collected by and hosted on G2.com.

What do you dislike about Ushur?

There are no current issues with this vendor Review collected by and hosted on G2.com.

What problems is Ushur solving and how is that benefiting you?

Ushur is currently assisting us with member engagement via text campaigns, with expansion opportunities into other modalities. Review collected by and hosted on G2.com.

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Ushur