UserTesting Reviews & Product Details

The speed at which you can recruit participants. The participants are generally well trained how to think aloud but I do wonder if they are 'too well trained' and if they are indicative of normal users. Review collected by and hosted on G2.com.

The cost associated with the platform and the lack of quant stats. At a cost of $99 per participant it means we can only test low numbers of users which limits any 'data' that can be relied upon. Review collected by and hosted on G2.com.

Using UserTesting has changed how we approach testing out new ideas for our organization. Review collected by and hosted on G2.com.

There isn't anything that I really dislike yet. Review collected by and hosted on G2.com.

User Testing is one of the BEST ways to garner genuine user feedback. UserTesting provides pools of demographically segmented users for you and your company to test with. Review collected by and hosted on G2.com.

The User Testing pools of demographics are based off self-reported data, and a rating system. If the tester is not honest, they're able to take your surveys, and can skew your results. I've run some tests where users have had inappropriate tabs up in the background. Review collected by and hosted on G2.com.

Easy to use interface, clean, and easy to read. Review collected by and hosted on G2.com.

There is nothing that I do not like at this time. Review collected by and hosted on G2.com.

The speed at which results arrive is key Review collected by and hosted on G2.com.

Sometimes I'll see the same testers across different variants of a test Review collected by and hosted on G2.com.

I like that you're able to get great feedback quickly with this tool. This tool allows me to recruit users pretty easily and get quality videos. Review collected by and hosted on G2.com.

Some of the features are "business" grade only. I used to use the tool and loved certain features. Unfortunately, those features are now not available in the individual plan. Sort of took me by surprise. Review collected by and hosted on G2.com.

Ability to create highlight reels with notes! It's great that I can watch the video and note sections with comments and easily create high level versions of these videos to present to my team and also to clients. They get a better sense of how users actually interact with the features, which helps my team and clients build more empathy with users. Review collected by and hosted on G2.com.

The price is really expensive compare to other remote user test software. There are some really cool features that we can use, but only at the enterprise level, so that could be a turn off to a lot of folks who want something more affordable. Review collected by and hosted on G2.com.

Tests were easy to set up and customize to my needs, results are fast, interface was easy to learn, and ability to take notes and save clips of user feedback was robust. Review collected by and hosted on G2.com.

Some users take the testing more seriously than others. Review collected by and hosted on G2.com.

fast turnaround; candid feedback; randomly selected real customers. Review collected by and hosted on G2.com.

My Recruit does not work well b/c my company has limitations on what plug-ins to install. Review collected by and hosted on G2.com.

The steps to create a test are easy and simple to follow. Usually get a response by someone within a few hours. Review collected by and hosted on G2.com.

Sometimes people get past the first round of questions which leads to some information not being the best it could be. Review collected by and hosted on G2.com.