UserTesting Reviews & Product Details

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

Product Website

Seller

UserTesting

Discussions

UserTesting Community

Languages Supported

German, English, French

Overview by

Paige Musto

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

UserTesting Integrations

(6)

Verified by UserTesting

UserTesting Media

UserTesting Demo - Video capture and live streaming

Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.

Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together so that you can directly drill in and understand the why behind each sentiment.

UserTesting Demo - Connect with your own audiences

UserTesting offers several solutions for gathering rich customer experience narratives.

UserTesting Demo - Interactive Path Flows

Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and navigate you to key moments in the customer journey.

Specify your audience by screening contributors from UserTesting’s global network of contributors or connecting to your preferred network.

Official Downloads

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Verified User in Computer Networking

Mid-Market (51-1000 emp.)

8/1/2018

"UserTesting makes usability research accessible to your whole org"

5/5

What do you like best about UserTesting?

The ease of recruiting test participants, and the ability to have next-day results. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

Planning, writing, watching, and summarizing tests still takes a lonnng time. Review collected by and hosted on G2.com.

Recommendations to others considering UserTesting:

Instead of making full prototypes, consider sharing screenshots of existing products to get user's impressions of other products/sites in your space. Review collected by and hosted on G2.com.

What problems is UserTesting solving and how is that benefiting you?

We try to validate our hypothesis to figure out what makes the most impact by getting user feedback early in the product development process. It's helped up answer our questions and get internal alignment on how we prioritize what we build. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/20/2018

"Great tool for fast and actionable usability testing"

5/5

What do you like best about UserTesting?

The ability to reach a wide audience quickly, and clarify with follow up questions. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

I would love to have the option to do cross-device tests in a single session. Review collected by and hosted on G2.com.

Lee P.

Conversion Rate Optimisation Consultant

Small-Business (50 or fewer emp.)

1/15/2018

"Great tool for insights, a little expensive"

4.5/5

What do you like best about UserTesting?

The screener functionality (essential for the CRO work we do), the speed the videos are collected, usertesting.com's willingness to replace poor videos Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

The pricing is more expensive than similar tools, and the agency pricing isn't too flexible as there didn't seem to be an option for the pro features in a monthly plan / ad-hoc basis, only in an up-front annual plan. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

8/20/2018

Guest users or non-business users of the software, not included in G2 scores.

"Good fun!"

4/5

What do you like best about UserTesting?

It was fun to do and I really got in to it! It did take a bit of getting used to it but definitely worth the effort! Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

Not much really, I bit of a pain to set up but not too bad! Review collected by and hosted on G2.com.

Paige B.

Principal UX Researcher

Mid-Market (51-1000 emp.)

8/1/2018

"A good quick feedback mechanism"

2.5/5

What do you like best about UserTesting?

The speed at which you can get feedback. Set overnight and see quick feedback in the morning. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

Not a thorough testing mechanism as you can't segment user bases carefully. Review collected by and hosted on G2.com.

moshe s.

Enterprise (> 1000 emp.)

8/1/2018

"Good platform but has some problems with customer care"

3/5

What do you like best about UserTesting?

ability to record everything continuously. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

Customer Care - it seems that you don't care about your customers and don't care to have new or renewal customers. Review collected by and hosted on G2.com.

Jared J.

Graphic & Interactive Designer

Mid-Market (51-1000 emp.)

4/18/2018

"Wonderfully simple solution to user testing needs! "

5/5

What do you like best about UserTesting?

I like the ability to setup, execute, asses, and change my digital experiences easily and quickly using UserTesting! It's fast, efficient, and effective and optimizing our experiences as a business to maximize our value to our specific, desired end-users. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

There's not much I DON'T like about UserTesting! Review collected by and hosted on G2.com.

Verified User in Publishing

Small-Business (50 or fewer emp.)

8/1/2018

"Great platform!"

5/5

What do you like best about UserTesting?

Usertesting has been great in helping our team unearth insights directly from consumers. I love that you can throw a variety of questions and task for them and they are completed. We are always trying to think of new ways we can utilize the platform. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

I wish there were a way to do A/B/C testing, instead of just A/B Review collected by and hosted on G2.com.