# UserTesting Reviews **Vendor:** UserTesting **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.4/5.0 **Total Reviews:** 792 ## About UserTesting UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs. ## UserTesting Pros & Cons **What users like:** - Users find UserTesting incredibly **easy to use** , enabling quick test launches and efficient feedback gathering. (86 reviews) - Users commend UserTesting for its **valuable insights** and ease of setting up tests, enhancing user feedback processes. (64 reviews) - Users appreciate the **time-saving benefits** of UserTesting, enabling quick and insightful feedback from real users. (45 reviews) - Users appreciate the **helpful and quick customer support** of UserTesting, enhancing their overall experience and efficiency. (36 reviews) - Users value UserTesting for its **valuable insights and easy survey creation** , enhancing their ability to understand consumer sentiment. (33 reviews) - Users love the **easy setup and quick feedback** of UserTesting, enhancing their usability testing experience significantly. (32 reviews) - Feedback Management (29 reviews) - Insights (27 reviews) - Intuitive (27 reviews) - Feedback (25 reviews) **What users dislike:** - Users face **testing difficulties** due to technical issues and participant quality, impacting overall testing efficiency. (28 reviews) - Users struggle with **missing features** like text formatting in surveys and limited audience management after launching tests. (26 reviews) - Users report **survey issues** including long response times, unengaged participants, and challenges in merging findings. (22 reviews) - Users find UserTesting to be **expensive** , especially given the inconsistent quality and limited availability of suitable participants. (19 reviews) - Users note the **limited functionality** of UserTesting, citing issues with analysis features and regional network development. (19 reviews) - Users often face **high costs and inconsistent access** to participant studies, limiting engagement and feedback quality. (19 reviews) - Complexity (18 reviews) - Feature Limitations (17 reviews) - Users find the **dashboard overwhelming and navigation confusing** , making it difficult to access tools and features. (17 reviews) - Limitations (16 reviews) ## UserTesting Reviews ### 1. Essential tool for my day-to-day work **Rating:** 4.5/5.0 stars **Reviewed by:** Malcolm M. | Senior UX Copywriter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about UserTesting?** The functionality is top-tier. It's such an intuitive and easy-to-use tool where I can log on run tests and get feedback in super quick time. Ideal for my work. **What do you dislike about UserTesting?** Honestly, I have nothing to fault. UserTesting fulfills all my work needs efficiently. **What problems is UserTesting solving and how is that benefiting you?** I focus on UX content design and USer Testing helps me get my ideas in front of real-life users which is essential to my decision making, ### 2. User Testing Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about UserTesting?** UserTesting offers excellent power sessions that give you the opportunity to discuss any questions, concerns, etc. about your test with research professionals. I find these sessions to be extremely beneficial before making my tests and when analyzing the results. **What do you dislike about UserTesting?** Without the Power sessions to guide me, I find the template library can become overwhemling. It's often difficult to determine where to begin as tests can be created in many different ways. It would also be great if there was a tool that could summarize my test findings and overall sentiment without reviewing all the videos. **What problems is UserTesting solving and how is that benefiting you?** UserTesting allows us to receive feedback on consumer sentiment of our images and website experience and ultimately helps us determine what our customers prefer and any necessary changes that need to be made. ### 3. Very quick, high quality research insights platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Chase Elliott C. | Lead UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserTesting?** I've used it for years and am always happy with the participants. Being able to get same-day qualitative feedback on projects is very high value. **What do you dislike about UserTesting?** Some of the synthesis functionality on my seat is manual. You can upgrade to flex for AI features though, just costs more. **What problems is UserTesting solving and how is that benefiting you?** Being able to "get out of the building" and capture external, non-biased feedback about concepts, problems and features. ### 4. Easy to set up tests, save or modify previous test structures **Rating:** 4.0/5.0 stars **Reviewed by:** Sam C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserTesting?** I love the pain point insights in videos to help identify where users struggled **What do you dislike about UserTesting?** There is no streamlined way to pull videos from UserTesting into EnjoyHQ to write reports **What problems is UserTesting solving and how is that benefiting you?** Our legal team limits who we are able to run tests with in person so UserTesting has really broadened our test range and demogrpahics ### 5. This tool is a must for UX / product teams **Rating:** 5.0/5.0 stars **Reviewed by:** Reid H. | UX/UI Manager - Energy management & innovation, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserTesting?** User testing allows our team to gain insights about our products or new products before we spend time developing them. We can validate our designs and find areas for improvement. **What do you dislike about UserTesting?** Nothing. Sometimes it is tough to find the niche audience I'm interested in. **What problems is UserTesting solving and how is that benefiting you?** Gaining customer insights on existing and new experiences ### 6. Usertesting feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Nazia M. | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about UserTesting?** Have access to millions of users at your fingertips and can do moderated and unmoderated testing seamlessly and efficiently. **What do you dislike about UserTesting?** Not a strong qx score area and can have cleaner ways of reading results. **What problems is UserTesting solving and how is that benefiting you?** Helping us get access to lots of users and videos and insights to share with our product partners. ### 7. Helpful in every way! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about UserTesting?** UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goals for my user testing session. What specific questions do I have about user behaviour? UserTesting offers its participant pool, or I can recruit my testers based on my target audience. Once participants are selected, I'll create a test scenario with tasks for users to complete while interacting with the interface. The beauty of UserTesting is that it facilitates remote, unmoderated sessions. Users complete the tasks on their own while recording their screen and audio. This allows me to observe genuine user reactions and thought processes without influencing their experience. After the test, UserTesting provides recordings of each participant's session. I can watch them individually or share them with my team. As I analyze the recordings, I pay attention to areas where users struggle or hesitate. This can reveal issues with the interface's usability. UserTesting also offers tools to highlight key moments and create clips for easy reference and discussion with my colleagues. By synthesizing the findings from the user testing sessions, I can identify opportunities to improve the user experience.UserTesting empowers my organization to make data-driven decisions based on real user behaviour. **What do you dislike about UserTesting?** It's best to use UserTesting if you don't need a really niche audience (that I would recommend to recruit rather yourself). It's also not that easy to prove that the details that users provide about themselves are genuine, sometimes there is a concern whether the user that was testing the functionality was actually meeting the criteria, but UserTesting follows the policy of just trusting people. **What problems is UserTesting solving and how is that benefiting you?** It's the best for A/B tests or tests where you need a broad audience. If you don't need a real niche audience (that you should recruit then rather yourself), then you can rely on UserTesting. It's good because it's so quick, almost instant, it takes about 10 minutes on average before I can start reviewing and documenting sessions. It's quite straightforward how to use the platform. It can take a couple of times to get how to set up a test and you will need to play around to find a good audience (with that I'd say it's safer to go for a broader audience if possible). But in general, I never had a problem with the usability of the platform itself. UserTesting is definitely improving the services and the quality of the delivery. I find that it also gives you some peace of mind that you test the software for potential mistakes. It's also good to be able to get suggestions from users on how they would recommend to improve the overall functionality. ### 8. Friendly customer care **Rating:** 3.0/5.0 stars **Reviewed by:** Heidi P. | User Experience Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about UserTesting?** I'm a new customer but so far I like the customer service and care provided **What do you dislike about UserTesting?** I have no complaints at this time, pleased with customer care. The human insight summit in Austin has been an amazing experience thus far as well! **What problems is UserTesting solving and how is that benefiting you?** Helping us get a niche demographic to test with. ### 9. Great simple and easy to test or discover **Rating:** 5.0/5.0 stars **Reviewed by:** Drew H. | VP Research and Innovation, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about UserTesting?** Very intuitive platform we use to validate design or concepts quickly or go in to deeper discover with interviews, either automated or moderated. **What do you dislike about UserTesting?** Sometimes the participants can be sketchy even after quality control questions in the screener **What problems is UserTesting solving and how is that benefiting you?** We do discover of user needs to validation of new concepts and designs ### 10. Great way to quickly validate ideas and concepts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about UserTesting?** I love having the ability to quickly and easily spin up a test that allows me to validate design concepts. I also really enjoy the UT customer support team, and the guidance they provide to me and my team. **What do you dislike about UserTesting?** The 'session credit' model is a little convoluted and makes it difficult to easily determine the # of units you'll need to complete a given test. **What problems is UserTesting solving and how is that benefiting you?** I regularly use it to pressure test early-stage design concepts and late-stage prototypes for a number of digital products. ### 11. Great product to show our shortcomings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about UserTesting?** It's great to help uncover problems that we have with our websites that we thought were great in terms of usability and overall customer experience. **What do you dislike about UserTesting?** It can be challenging to set up tests within our team since we aren't the experts. We need a. It more help leaving everything. **What problems is UserTesting solving and how is that benefiting you?** It's showing us how users use our products and web pages. Our developers and scientists are able to use the web pages flawlessly since they designed them, but our customers aren't able to accomplish their tasks. ### 12. Good methodology not enough ai features **Rating:** 3.5/5.0 stars **Reviewed by:** Becca L. | Design Mentor, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserTesting?** I enjoy the ability to run advanced methodologies/ mixed research. **What do you dislike about UserTesting?** I wish there was a way to exclude cheaters easily. I find a lot of people are not filling out tests out and skipping questions. **What problems is UserTesting solving and how is that benefiting you?** I helps us determine usability and drive data based decisions ### 13. Alkami User Researcher Review **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about UserTesting?** I love how easy it is to navigate the platform! **What do you dislike about UserTesting?** I find it difficult to delete old tests on my own. **What problems is UserTesting solving and how is that benefiting you?** We are able to iterate and send out research in record time, allowing us to innovate on our product constantly. ### 14. An invaluable tool for our user research **Rating:** 5.0/5.0 stars **Reviewed by:** Edward C. | Vice President, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about UserTesting?** We've been leveraging UserTesting.com for our user research needs since 2017, and the service has consistently met our expectations year after year. **What do you dislike about UserTesting?** There is nothing I dislike about the product. **What problems is UserTesting solving and how is that benefiting you?** Perhaps the most critical aspect is the quality of insights we gain from each test. Every session we conduct through UserTesting.com reveals something crucial about our product's usability or user perception, often leading to significant design or feature adjustments. ### 15. So far, so good! **Rating:** 4.0/5.0 stars **Reviewed by:** Josie K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about UserTesting?** Love the UserTesting University, not many platforms have this for their customers! **What do you dislike about UserTesting?** Nothing so far, we are just starting out. **What problems is UserTesting solving and how is that benefiting you?** We are just starting but we feel it will benefit us a lot in getting quicker testing results. ### 16. Helps teams run studies fast! **Rating:** 4.5/5.0 stars **Reviewed by:** Kerstin H. | Sr. User Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserTesting?** UserTesting has a great panel that can be recruited quickly, making it easy to run studies when you need results fast. I also like the follow-along transcripty, it helps me analyze and grab quotes easily for my reports. **What do you dislike about UserTesting?** I've been a UserTesting customers for years across different organizations, and recently it feels more buggy than in the past. **What problems is UserTesting solving and how is that benefiting you?** Being able to test our live product or designs in a moderated or unmoderated setting. Also, being able to conduct interviews for foundational research. ### 17. Good easy experience **Rating:** 4.5/5.0 stars **Reviewed by:** Kirstie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about UserTesting?** How easy it is to find users and get feedback within hours **What do you dislike about UserTesting?** Having to watch hours of videos and spend all that gime **What problems is UserTesting solving and how is that benefiting you?** It is solving our ability to get feedback quickly from users. ### 18. Robust tool that's great for getting fast results **Rating:** 4.5/5.0 stars **Reviewed by:** Corey S. | Founder, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UserTesting?** Due to UserTesting's market size, you can get very fast results from its vast pool of testers. It has also grown (or acquired) a lot so that it has many tools and methods for collecting user feedback. **What do you dislike about UserTesting?** The biggest downside is the cost, as the per-subject costs seem reasonable, but the per-seat licenses do not seem reasonable. **What problems is UserTesting solving and how is that benefiting you?** UserTesting allows me to get quick feedback on product feature ideas and design mockups. ### 19. Overall UserTesting is great for unmoderated testing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about UserTesting?** It's fast and simple to run tests with UT's participants and overall UserTesting is extremely easy to use. I didn't really need any training the first time I used it, it's been easy enough to figure things out with the occasional help from UserTesting's help articles. The automated transcription also works great! **What do you dislike about UserTesting?** I wish it was easier to install UserTesting on a browser for new users, so it we could test unmoderated with our own users. Analysis could also be more automated. **What problems is UserTesting solving and how is that benefiting you?** UserTesting helps us test new prototypes and ideas easily and quickly with their user audience. ### 20. Data driven leadership enablement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about UserTesting?** As a DesignOps manager, I like the ability to showcase value to the business by visually showcasing customer sentiment and behavior through session replays as well as quantitative indicators like QX Score in a simple and easy way. **What do you dislike about UserTesting?** UX platform isn't as intuitive as UT, would like to know what the feature roadmap and goal for integration is **What problems is UserTesting solving and how is that benefiting you?** Growing Research operation and effectively conducting research across the enterprise ### 21. Quick Insights to guide direction! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about UserTesting?** The flexibility of creating and launching studies often. **What do you dislike about UserTesting?** We serve a very niche market which often causes a challenge in finding our target market. **What problems is UserTesting solving and how is that benefiting you?** Collecting feedback early and often ### 22. Lovely to work with and nice product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about UserTesting?** I like that I can create my own tests quickly, and then iterate and refine them, then launch fast and easily. We also have a professional services package and the team is brilliant to work with. **What do you dislike about UserTesting?** Sometimes the interface is a bit clunky. **What problems is UserTesting solving and how is that benefiting you?** We use UserTesting's UserZoom version to get to know how typical users navigate our webpages and website. We test patterns and journeys. ### 23. Cutting edge human insights platform **Rating:** 5.0/5.0 stars **Reviewed by:** Susan L. | Senior User Research Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about UserTesting?** The AI capabilities is the best I've seen **What do you dislike about UserTesting?** It's separate to userzoom and enjoyhq untill the integrated platform is delivered Jan 2025 **What problems is UserTesting solving and how is that benefiting you?** Rapid continuous user testing ### 24. UserTesting review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about UserTesting?** Very valuable insights from our users, which helps inform our decisions for web strategy. **What do you dislike about UserTesting?** The effort and time it takes to create a highlight reel. Not enough high quality target testers. How long it takes to complete a test. **What problems is UserTesting solving and how is that benefiting you?** Gathering users who are not familiar with our site/brand to provide unbiased feedback on our website and user experience. ### 25. Praise for Usertesting! **Rating:** 5.0/5.0 stars **Reviewed by:** Jules O. | Lead UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserTesting?** Their panel of participants is inside broad and easy to drill down into. **What do you dislike about UserTesting?** Creating highlight reels is quite tedious. **What problems is UserTesting solving and how is that benefiting you?** Quick recruitment of participants ### 26. Great original tool, junky integrations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2024 **What do you like best about UserTesting?** Their original tool is unmatched, user friendly, quick tester response, quick customer support. **What do you dislike about UserTesting?** Junky integration after consolidating so many companies. Was forced+upsold for hundreds of thousands of dollars to get access to additional tools not integrated into their ecosystem. It will take years for them to fully integrate. That means we get access to tools that do not talk to each other, that work differently, different customer service reps, different everything. You have to relearn every one. Many of them have poor usability. Also, each of them have their own upselling and pricing models. They are different companies which UT has linked from their main site. That's it. And we were forced to this sub-par experience. By forced, I mean they told us they were going to stop supporting our account. **What problems is UserTesting solving and how is that benefiting you?** Access to user feedback. ### 27. Recruit as many participants as you need in MINUTES using a detailed screener **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UserTesting?** When launching a test with stringent recruitment criteria, my biggest fear is the amount of time it will take to get participants who qualify. *Knock on wood* Usertesting has not failed me in this department yet and usually provides participants within a day, even sometimes in 30 minutes! **What do you dislike about UserTesting?** UserTesting still has to work on its AI features as it is not fully accurate. Especially when it comes to analyzing participants' sentiments, I don't find their negative/positive analyses to be particularly helpful. I usually ignore it. If anything, it creates more visual noise in the transcription of the user sessions. **What problems is UserTesting solving and how is that benefiting you?** Given that UserTesting pre-screens and has a robust repository of participants, I save a lot of time because I don't have to draft consent forms and get participants to sign documents before getting into the main testing. ### 28. Great experience for internal UX corporate research **Rating:** 5.0/5.0 stars **Reviewed by:** Rayan-Charles R. | Digital Product Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserTesting?** I like being able to compare websites and have it be randomized in the way it is presented to the user to avoid biaisis. It's really powerfull to compare against competitors or event two version of our own website **What do you dislike about UserTesting?** Sometimes the users can be very direct meaning that they will say whatever they have in mind, **What problems is UserTesting solving and how is that benefiting you?** User testing help us having real user feedback on our D2C websites ### 29. Top notch customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon G. | Director of Design Research, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about UserTesting?** Impeccable customer service from a company that listens to its customers, as reflected by noticeable updates to the product in a timely manner **What do you dislike about UserTesting?** Some occasional lag time from support when a study may be impacted **What problems is UserTesting solving and how is that benefiting you?** We're able to recruit and test quickly and efficiently which is in line with how our PDO operates! ### 30. Would recommend UserTesting to any UX team! **Rating:** 4.0/5.0 stars **Reviewed by:** Anna B. | Freelance UX/Brand Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about UserTesting?** The amount of features and different ways to utilize it within our UX team. It's easy to set up different methods and the results are fast. **What do you dislike about UserTesting?** Utilizing two sets of tests (like A/B) to test designs and excluding group 1 participants so they can't see the other version or can participate in both groups. It could mess with the data results. **What problems is UserTesting solving and how is that benefiting you?** Time management and fast result delivery. Setting up testing or interviews ourselves outside of the platform takes way more time and effort. ### 31. Useful research asset with growing toolbox of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about UserTesting?** The quality of participants for moderated and unmoderated sessions is strong and reliable **What do you dislike about UserTesting?** The current state of the survey tool isn't ideal, and some issues with exporting darta **What problems is UserTesting solving and how is that benefiting you?** UT allows us to address tactical points of interest in our products, by facilitating our access to a relevant user base ### 32. A very fast way to get answers **Rating:** 5.0/5.0 stars **Reviewed by:** Shaina C. | Design Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UserTesting?** The intuitive platform and result speed it provided. **What do you dislike about UserTesting?** It didn't do the analyses for us, we'd have to include all the videos to Dovetail so there we could tag and categorized themes. We had the product for a year and were power users, when trying to renew our plan the salesteam was very not-receptive and did not want us to renew. **What problems is UserTesting solving and how is that benefiting you?** It solved a lot of decision-making we had when we had 3 options of prototypes. It also allowed us to test AI prompts and see which ones users preferred. ### 33. UserTesting is used by our researchers, designers and PMs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about UserTesting?** UserTesting has become a significant part of our user research toolkit, and PMs and Designers use it. It offers robust customer support and facilitates easy collaboration within our team. It has streamlined the process of finding and incentivising the right participants, especially when we're targeting specific user demographics. The platform's intuitive design has also made it easy for our team members to quickly adapt and integrate it into our workflow. **What do you dislike about UserTesting?** However, as with most panels, quite a few participants take part in studies out of monetary reasons mainly and sometimes aren't a good fit. For this, using the right screeners is crucial for us. I wish we could use unlimited screeners in our subscription though. I can't speak to its analysis features as I'm doing qualitative analysis outside of UserTesting which better fits my personal workflow. Despite these obstacles, UserTesting remains a vital asset for our team, helping us to gather valuable user insights efficiently. **What problems is UserTesting solving and how is that benefiting you?** The problem of finding study participants quickly for our research studies. ### 34. Amazing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about UserTesting?** I love how easy it is to use and how quickly we get insights. **What do you dislike about UserTesting?** The integration with EnjoyHQ is not optimized and creates a disruption in workflow. **What problems is UserTesting solving and how is that benefiting you?** It solves the problem of usability testing outside of our organization by taking care of recruiting, consent forms, and compensation. ### 35. Still exploring User Testing's functionalities for my organization, but it has been very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserTesting?** I like the participant panel and creating templates to save time on research. **What do you dislike about UserTesting?** Sometimes the panel is not specific enough for our users from a niche group. **What problems is UserTesting solving and how is that benefiting you?** It allows us to do usabiliy testing and user interviews, as well as be more efficient in analyzing results. ### 36. UserTesting is very user friendly and has various testing cabaplities. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about UserTesting?** The quick results and how easy it is to update tests. **What do you dislike about UserTesting?** Have to be careful of session units getting used up. **What problems is UserTesting solving and how is that benefiting you?** Tells me what the consumer is thinking and saying, helps me instantly figure out answers to messaging and image questions or concerns. ### 37. Fantastic tool for getting feedback fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UserTesting?** Find users to test with quickly. The ability to run unmoderated tests means you can run tests at scale and gather and analyse insights really quickly. **What do you dislike about UserTesting?** Some of the users that come through do not match the target user profile. **What problems is UserTesting solving and how is that benefiting you?** Testing usability of prototypes or new features. Assessing fit of propositions. Assessing clarity of copy. All these help us ship prodcuts that are clear and easy to use, and we can make those improvements in designs before we actually build them in code. ### 38. User testing helps with iterative changes **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa M. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UserTesting?** I love that we can get immediate, actionable feedback from users within 30 minutes. It is also very easy to create tests. **What do you dislike about UserTesting?** The users are sophisticated and tech savvy and young, so they aren't our ideal users. **What problems is UserTesting solving and how is that benefiting you?** Creating and building products and getting immediate feedback ### 39. Excellent platform for overall user testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about UserTesting?** I like the new user survey feature, it has been extremely helpful to me. **What do you dislike about UserTesting?** I think the AI tool has room for improvement **What problems is UserTesting solving and how is that benefiting you?** We need to so a lot of user testing whether it be unmoderated, moderated usability or consumer surveys. ### 40. Great service for getting quick feedback or something more in-depth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about UserTesting?** – Great customer support should you have a question or issue – Easy to recruit and build studies – Useful metric features to view ratings, time on tasks, paths, multiple choice prompts, and sentiment analysis – Incredibly quick turnaround time on launching studies and getting results back **What do you dislike about UserTesting?** – Technical issues periodically – Participants in unmoderated studies not being very good user testers (but UT has great functionality built-in to alleviate these situations to replace a tester at no cost or fix the issue) **What problems is UserTesting solving and how is that benefiting you?** Ease of recruitment, streamlining research operations through screener templates and study templates, hosting videos or results to easily share with stakeholders ### 41. Powerful user research platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about UserTesting?** Fast user recruitment and helpful support **What do you dislike about UserTesting?** The platform can be glitchy sometimes. There are some slow loading times. **What problems is UserTesting solving and how is that benefiting you?** UserTesting helps me gather important user insights on our products. I am able to report data and insights to our team. ### 42. UserTesting Success Manager keeps us happy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about UserTesting?** Wonderful customer success manager named Melissa Shelder. **What do you dislike about UserTesting?** Promised new features sometimes materialize very slowly. Very expensive. **What problems is UserTesting solving and how is that benefiting you?** We are several different lines of business, so what digital problems it is solving depends on the LOB. ### 43. convenient and efficient for the team of one **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about UserTesting?** - Target audience pool is huge - Transcrips - Notes **What do you dislike about UserTesting?** - Likert scale in results could be presented diffferently,with the median number included **What problems is UserTesting solving and how is that benefiting you?** Exploring the benefits of the new features on the early on stages Possobility to do quick turn around with the users ### 44. Enjoy the platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about UserTesting?** I like the security measures that the sir provides. Information and navigation is clear and easy to follow **What do you dislike about UserTesting?** No feedback to provide here. I enjoy the product. **What problems is UserTesting solving and how is that benefiting you?** I don't have anything to add. ### 45. UX Researcher **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about UserTesting?** Easy to use and run studies smoothly. Unmoderated studies are a breeze with UT. **What do you dislike about UserTesting?** Cannot merge multiple related study findings. Tagging management is really overdue. Surveys are not great. Their response time is long as well. **What problems is UserTesting solving and how is that benefiting you?** Getting detailed authentic feedback when most needed ### 46. Helps drive customer led innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about UserTesting?** Super helpful at gathering quick customer insights across our product life cycle **What do you dislike about UserTesting?** Credit based model is difficult to predict cost **What problems is UserTesting solving and how is that benefiting you?** Customer insights ### 47. Great tool to do user research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about UserTesting?** I like the community in user testing. The UI is also very easy to use and smooth **What do you dislike about UserTesting?** Sometimes participants do not show up, and it is unpredictable to plan interviews. Sometimes participants are not serious about the product and only participate for the reward. **What problems is UserTesting solving and how is that benefiting you?** It helps me understand the users' point of view and experience with different products ### 48. UserTesting has great features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about UserTesting?** Platform has great features and functionalities! **What do you dislike about UserTesting?** Credit equations get a bit complex to calculate. **What problems is UserTesting solving and how is that benefiting you?** Gets us connected with participants ### 49. Great experience, best out there **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserTesting?** The speed at which i can recruit participants for studies **What do you dislike about UserTesting?** The analysis can be quite laborous at times **What problems is UserTesting solving and how is that benefiting you?** Access to customers in a speedy manor ### 50. Goo tool to validate your ideas or check actual users reactions with some room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UserTesting?** The fact that one can check the and observe how actual users react on interacting with the product is a massive advantage. Another important aspect from digital products side is that we can validate our design solutions without actually having developed and run an AB test to find which one works the best. **What do you dislike about UserTesting?** The testers, on more than some occasions, just rush through the tests, which might give little skewed results. Also, the level of audience targeting and segmentation can be further elaborative. Comparative testing on mobile screens needs a lot of improvement. **What problems is UserTesting solving and how is that benefiting you?** Validating our design ideas without having actually to develop and test. This saves our development cost and also saves a good amount of time. Apart from that, we get some high level trends and inclinations of users. ## UserTesting Discussions - [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote - [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) - 1 comment, 1 upvote - [Best Practices](https://www.g2.com/discussions/25834-best-practices) - 1 comment, 1 upvote - [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) - 2 comments, 1 upvote - [Can you send me documentation on how iterative product design feedback is better served with 5 inter](https://www.g2.com/discussions/can-you-send-me-documentation-on-how-iterative-product-design-feedback-is-better-served-with-5-inter) - 1 comment, 1 upvote - [View UserTesting pricing details and edition comparison](https://www.g2.com/products/usertesting/reviews?open_modal_url=%2Fproducts%2Fusertesting%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fusertesting%252Freviews%253Fpage%253D3%2526qs%253Dpros-and-cons%26source%3Dsticky_header_pin&page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+22%3A25%3A02+-0500&secure%5Bsession_id%5D=f5f744db-d49a-4162-942d-a4b77786a814&secure%5Btoken%5D=8b1f64598f7ae8b2525468f6fc5e7d4f29e97c45e0f16dfc2b8542d38828ca43&format=llm_user) ## UserTesting Integrations - [Figma](https://www.g2.com/products/figma/reviews) - [Jira](https://www.g2.com/products/jira/reviews) ## UserTesting Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Process Management** - Feedback Aggregation - Real-Time Analysis **Insights** - Analytics - Collaboration - Sorting **Insights** - Computer Transcription - Analytics **Survey Insights** - Reporting & Analytics - Data Exporting - Permissions **Generative AI** - AI Text Summarization **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **System Management** - Security - System Monitoring **Generative AI** - AI Text Summarization **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Agentic AI - Demo Automation** - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Embeddable Reports - Shared Workspaces ## Top UserTesting Alternatives - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (182 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (382 reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) - 4.5/5.0 (171 reviews)