Top Rated Userlane Alternatives
We use Userlane for helping Administrators do their specific assignments on our platfoms as well as guide Users through application use wherever necessary. This works really well, and we have also already had good customer feedback regarding the new userlane guides. The best thing is making changes without any software releases or input from our platform developers, we can just administer the help via Userlane in any way we think necessary, and can make and publish changes anytime. This gives us the opportunity to finetune the Userlanes for helping our customers anywhere, anytime. It can be a bit tricky to work with the code selector if you have no experience in coding, but the support is always very quick and excellent, so it has not been an issue for our team. Userlane is also very flexible and accommodating concerning special requests. It has been a pleasure to work with the Userlane team! Review collected by and hosted on G2.com.
I like Userlane very much. The thing I can think of to improve is this: Managing a lot of guides and page segments quickly gets overwhelming, so you have to keep good track of what you published where and why. A "notes" function for each guide, where you can add some info for your colleagues, for example what this guide is for, why the segmentations were made accordingly, and what to keep in mind when editing or moving the guide would be very helpful! Of course, those notes should be exclusive to the team with administrator rights on the platform, and not visible to the customers that use the userlanes. Review collected by and hosted on G2.com.
80 out of 81 Total Reviews for Userlane
Overall Review Sentiment for Userlane
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Making changes and edits is extremely quick. I also like the HEART dashboard which helps us zero in on any potential issues. Review collected by and hosted on G2.com.
While the basics of Userlane are very intuitive, some of the finer details take a little longer to learn and implement. Review collected by and hosted on G2.com.
First of all, I like the ease of creating guides, tool tips and announcements.
Secondly, the segmentation, for users and pages, is critical for our platform.
Our developers really like how easy it is to embed the Userlane code snippet, and adjust it as needed.
Finally, we are thrilled that we are going to finally have solid data on our user's platform behavior and habits. The HEART analytics were key in our decision to go with UserLane.
Customer support has been fantastic through the entire process. Great team! Review collected by and hosted on G2.com.
There's nothing I or my team dislike. Sometimes, it seems a little clunky going back and forth between the portal and the editor, especially when it comes to ToolTips, but nothing that we would really complain about. Review collected by and hosted on G2.com.
- Guides, of course and so easy to create.
- The languages possibilities, awesome.
- Announcements easy and visible...
- NPR and various stats.
- Love the segmentation possibilities. Review collected by and hosted on G2.com.
Nothing I dislike, but improvements can always be added:
- adding some LMS aspects like the possibility of adding quick quizzes or comprehension games in the middle of a quiz.
- the possibility of creating multi-directional guides, like if the user clicks here (or chooses this option in a dropdown), the guide goes that way, if it clicks here, then the guide goes that other way... all in the same guide.
- being able to have some chapters that have to follow an order, some chapters more open... for now this parameter is for all or none.
- A way to be able to search a page segmented guide even if not on the segmented page, while when clicking on it it would show something like "this guide is available in this section", but at least they do not have to go to the section to see if there is a guide they are looking for.
- More support/kb partners... we work with Zoho... any chance they would be added in the near future? :-) Review collected by and hosted on G2.com.
* User friendly editor
* Prompt help and support available Review collected by and hosted on G2.com.
* Can be usefull to have some features like
** branching guides on certain criteria.
** custom tagging for steps or grouping steps. Review collected by and hosted on G2.com.
What I like best about Userlane is that it is such an easy tool to use. Creating an onboarding guide takes me no longer than 30 minutes which is excellent when you need to meet deadlines! Review collected by and hosted on G2.com.
I would say that the downside of using the tool is that you cannot gain feedback on specific parts of your application, although I believe this feature will be added soon, and I can't wait to use it! Review collected by and hosted on G2.com.
Userlane's guide creation process offers a range of features that make guides more effective and help users understand better. For example, as an administrator you can add photos to the guides to provide a visual representation of specific steps. Additionally, the option to link to other guides enables users to access the right resources quickly and efficiently. Review collected by and hosted on G2.com.
Since we have recently implemented Userlane and have not yet received any negative feedback, there is not much that I can say about it. However, I can say that initially creating a guide presented some challenges. Thankfully, the competent team at Userlane was readily available to provide us with the necessary support and guidance whenever needed. Review collected by and hosted on G2.com.
We supply fullweb solution to our customers and userlane is a contemparary way to onboard and help them in using our solution.
It's very easy to build guides and tours ton onboard and help users.
Annoucements allow us to send message and informations to them.
By using Userlane, our users find our software very simple and user friendly. Review collected by and hosted on G2.com.
There is some troubleshottings with tooltips so we cannot use it as well as we want.
We hope this will be fixed soon Review collected by and hosted on G2.com.
I love how customizable Userlane is and how close the Userlane team works to create learning modules specific to our processes. Review collected by and hosted on G2.com.
Guide building can be a bit time-consuming, but Userlane's account representatives do a great job in helping to carry that load. Review collected by and hosted on G2.com.
With Userlane, it is possible to define very flexible guides for easy adoption of any solution in your internal stack. Review collected by and hosted on G2.com.
Guides require constant maintanance, if the area they describe is changing (like for SaaS solutions). Review collected by and hosted on G2.com.
